Customer Ratings & Reviews

The computer set-up was the first time I had utilized the service. It was easy, fast and a bargan.

The service person, Faruk, at San Marcos is a total 5 star customer service champion. He explained things, was patience and my apprehension was put the ease. Totally a good guy.

The Geek Squad is worth its weight in gold. They had my computer set up in less than 24 hours! Excellent.

Again, Henry and Morgan did a great job helping with my new computer. They answered all my questions and helped with areas I did not understand.

I usually do the setting up myself but it was really nice not having to worry about doing it correctly. It took like 10 min tops for the Geek squad to get it up and running. Great service! Love the Geek squad! Paying extra for it really is a waste of money so I won’t be doing it again but if you’re at all unsure of how to do things Geek squad is the way to go!

The men that helped me with my new laptop certainly are knowledgeable! Alexander Basinski is a rock star and Luke and Avery also helpful. SUPER JOB !

My local store agent was wonderful in answering my questions & then offering the affordable laptop set-up service. This service checks the keyboard, monitor, touchpad, & accessory ports for correct working condition. Geek Squad removed the useless adware/bloatware. They disabled the S mode and installed the Office Home/Student 2021 version that I purchased. They helped me get my e-mail accounts working before I left the store.

This Geek Squad team was so helpful in configuring my new laptop. Everything was completed just as I asked.

Best Buy & Geek Squad is all I need for all my computer needs. This service is all I need. Small price to pay per year, I pay for the parts and they install what I want! Wala!!!!! You will never have to speak to another person that does not speak perfect English ever again on the phone! They update and install drivers, clean hard drive when I need help for one low price per year. If it wasn't for Geek Squad I would have been scammed by a company that I was forwarded to by HP customer support to install an old HP printer that I had. These folks took over my computer remotely and tried to tell me my computer was infected by Russian viruses and my computer was in jeopardy of being held ransom. they wanted to give me a special offer to clear up my infected computer for $700.00 for 3 year protection. $300.00 for 1 year protection. I could hardly understand this fellow!! I told him I could not afford that and before I could hang up my phone he told me his boss would cut those prices in half to $350.00 for 3 years and $150.00 for 1 year. Little did they know that I had just gotten my computer back from Best buy with a brand new digital hard drive. HP Customer Support hooked me up with these computer pirates, all I wanted was to install my old HP Photosmart 5525 I took my computer and my 5525 printer to Best Buy and Geek Squad had it up and running for nothing but my yearly Geek Squad package I just got a week earlier. If this helps 1 person other than myself it was worth all this time and trouble to post here!!

Your Geek Squad is excellent! They took all my worries and concerns away and installed my software and new hardware in record time that day--because it was for work and I had a gig that next day! THANK YOU SO MUCH!

The geek squad young men did a fantastic job transferring my files from my old iPad to my new on I was very impressed with them

The man who helped me was very knowledgeable and made sure I had what I needed and nothing I did not need. He walked me thru everything and explained it so I could I could understand it

Again, Wyatt was incredibly helpful in setting up my new computer! He has mastered excellent service! I enjoyed working with him very much! Give him a raise!

Barbara was absolutely wonderful!!! Went out of her way to help me!!! Explained the difference between products!!! Helped me in both departments!!! Set me up with the geek squad (Mike) to transfer my data. Both guys in phone dept were very patient with me trying to transfer phone data

Agent Dan also showed us everything they were able to transfer and how to use things different than I was used to. Agent Michael then came to the house and showed us how to set up more items we had before.

Just sat down, called me to counter and she got me set up really quick, it was very good

The Geek agent had positive customer service and was knowledgeable on all the questions we asked.

Geek Squad helped a lot in getting my new device up and running, and were kind enough to show me how to operate it!

Everyone was very helpful and knowledgeable! I would highly recommend anyone who is in need of computer repair to visit Geek Squad

I trust Best Buy to get my laptop set up the way I prefer. They do fantastic work getting things in working order.