Customer Ratings & Reviews

these guys at the brownsvile,tx. store are great. got the set-up right the first time. they were very patient with us as they explained everything. after the purchase we had problems performing a couple of operations. took the computer back in to them and they walked us through everything again. this happened a couple of times due to our computer illiteracy. they were extremely patient with us. hats off to them. will certainly shop there again.

Geek Squad helped a lot with setting up my new computer and installing the anti-virus on my laptop. If I could mention one thing that would have made it all perfect, it would have been a great experience if I knew which programs I was able to install, for example Javascript or Flash....there are a couple game sites I used to like to visit but I need those programs in order to play...and of course I figured that out once I went to go play them. However, overall the service was great!

The agent, Eddie, connected by new laptop notebook to my printer in a timely manner. Took the time to explain to me the importance of running periodical maintenance on the printer. Also, offered suggestions about how I might transfer my Windows Media files from my old pc to my new pc given that the old pc has a swollen battery.

The Geek Squad always does a wonderful job. I recently purchased a new laptop and they set it up and transferred my stuff from my old to my new laptop and loaded the new software I had purchased and it was ready to go even ahead of time. Brad and the rest of the guys that form the Geek Squad go above and beyond to help.

Good service and very attentive staff. I have used various stores, and hand always good experience.

The Geek Squad quickly and efficiently setup the new HP Envy x360 laptop I purchased and transferred my files from an old laptop to the new laptop. Everything worked perfectly. I was very pleased with the service and timeliness.

Geek Squad did a great job setting up my new laptop.

The agent fixed my Kindle and I was very glad that she did her job soooooo well. It really helpful to the " older generation" to have someone to help them with "tech" things that we were not brought up with!!!!!!

Laptop set-up was completed in a couple days. At pick-up, it was ready to use and Geek Squad agent explained new features. Answered all our questions and gave us contact information if more assistance was needed. So far so good and glad we used Geek Squad.

Best Buy set up my new computer in a very timely manner and it was ready for pickup in about 30 hours. The staff that I worked with where kind, efficient, and helpful. I requested all gaming be removed and I found one item that wasn't but that's an easy fix and I can stop by to have that taken care of. Because the serial number on my old laptop fell off years ago, they are unable to transfer my data yet I maybe able to find when I purchased the old computer and talk with the store I purchased it from. If so, than I've been told there will be no additional set up fee to handle this matter.

The computer I purchased was a different brand and I was switching from Microsoft to Google. As an older tech user my geek squad service rep. scheduled me for back to back 20 minute sessions so that I had extra time to ask any questions and feel comfortable with using my new computer.

The Geek squad agents were excellent. They explained the set-up process and the various software.

The agent went above and beyond helping me set up my new laptop! She spent an hour helping me, answering my questions, and was very very helpful! I definitely recommend the Geek Squad!

This product is great. It was fast easy and set up only took a day and I had my product. Thank you.

The agent that worked with me.He was so exceptional knowledgeable.He had only been there for a few months.I believe his name was maurice.

They did a great job arranging the cables and cleaning them 10 out of 10

From Geek Squad to the young man that helped wipe the old computer clean, all went well.

Easiest switch to new computer ever. Great technician and fast!

Tech moved all my info from my old iPad on the new one in a very short time. Jada was fantastic!

Bought a new HD computer and had the Geek Squad transfer all info from my former computer to the new one. Not a single hitch... They ( a young lady named Sequoia) was terrific. Pleasant and straightforward. She made sure I was happy with the process.