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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1983 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use, data transfer capabilities, and setup process of the computer and tablet setup service. Many also praised the helpfulness and knowledge of the technicians, noting the speed and efficiency of the service. While some customers found the price to be expensive and experienced minor issues with software or wait times, the positive feedback on the service's core features significantly outweighs the negative comments. Overall, customers felt their devices were well-setup and ready to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,983 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent best help on transfer of all info from my old desktop to new desktop

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple , fast and easy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the call a day early that my unit was ready. Went in to pick it up and the Geek manager took it out and made sure that it was all set and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked with me to set up my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Rickie at the North Avenue store. HE IS THE GREATEST!!!! Very knowledgeable , very patient....He is the best. Also, Rickie knows how to explain things in a manner so as to not cause alarm. Listens carefully to customer to understand their need. He has a very "can do" approach.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job setting up my laptop in a quick time period.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job setting up my new laptop for me and in a very quick manor!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The set up was done quickly and correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy to have the Geek Squad prepare my desktop computer for me to use. They did a great job explaining the process and did everything expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad just did a super job of setting up the new computer and explaining it to me. If I didn't understand something, he was very patient and explain again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up computer and tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great indoor computer/tablet setup. Quick and easy to get you going. In store and many good locations to chose from

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it right

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my iPad Pro and my wife’s mini iPad in a professional and timely manner. They really are an expert team who care about their work

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick and easy and done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to work with answered every question I had. And they were fast

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am basically computer illiterate and wanted Geek Squad to set this computer up. They were knowledgeable, answered all my questions and were friendly

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Get everything done the right way the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was definitely worth the transfer fee and the installation of the Microsoft office set up relieved me of frustration and I got it done first time and done right

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great,versatile, do everything laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dell Inspiron 17 has been a joy to use. It easily handles all my tasks with speed. It serves me well whether on the road or as my main machine at home.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    MAC to Windows transfer of data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents transferred all my data from my MAC to my windows computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took the lazy way out and had Geek squad set up my new computer, backing up from the old. They even finished earlier than estimated ! Love the Geeks!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who helped answered all my questions with patience and gave a great tutorial on how to use the new computer. When I got home it was so easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up my computer for me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek squad do a lot of work for mw...as always did an excellant job of setting up my computer and reviewing basics with mw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad help with my laptop setup was really great.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Good, but try everything before leaving the store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given five stars. But I'm having problems getting into my office apps. Next time, I will try all apps before leaving the store. It says I need some sort of code, but I don't know what theyre asking for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Larmar and Randy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech guys did a home visit and were able to setup both items on same visit.

    I would recommend this to a friend