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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,021 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% Satisfied and will definitely be back in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent program for most everything a person needs to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a no brained when buying our new desktop. Having BB move all the hardware to programs and documents to my new one was a grat. decision and not expensive. Considering the time ( days) it would have taken me to do it. Would recommend to anyone buying a new computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great about updating my new computer system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were helpful nice and very quick. Time is money!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Inital set up was poor.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The final set by Alex Uzlov went well. He explained many things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MATT IS AN EXCELLENT TECH!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt had us up and running in no time! I am so happy that we purchased the service contract which includes the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my computer ready for use installing Office and Antivirus and I didn't have to fool with all that stuff! They were very helpful and I felt very confident they knew what they were doing. They went over everything when I picked it up less than 24 hours after I dropped it off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pickup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient with trying to transfer my Office 365 from my old computer to the new one. Unfortunately it was impossible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheryl was great !!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was new to this iMac and Cheryl walked me through my set up between the computer and the printer's wifi connection. The guy at the store was very patient with us . He answered all our questions and taught us a few things about this new computer.He took his time with us and was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new Laptop quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I had the Geek Squad set up my new HP Spectre 2-in-1 laptop. They made sure the computer had no issues, installed Webroot Security and Microsoft Office 360. This saved me hours of work without frustration so I could use the computer when I got home.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geeks are Good Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly helpful advice with installation well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service on computer was quickly done. Pleasant tech.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and copied old data tower computer as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer and very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great graphics and easy to understand, easy touch keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gek Squad computer set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was done quickly and thoroughly. All my files were transferred without any loss. Explanation of location of files and use of my new laptop were explained clearly and well.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Good transfer from my old iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wait time was a bit of a problem, but they transferred everything from my old iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they do a good job on setting your coumpter up for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You took care of my Chrome problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Chrome froze and I had no idea how to get it working; so, I took it to Best Buy and four of the "Geek Squad" technicians worked on it for 45 minutes, with no luck. They were able to get it working by me buying a "Firestick", and they charged $40.00, and phoned me several hours later with the Chrome fixed and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle-free and no sales pressure from the associates in selecting a new replacement iPad. Very happy with the transaction.

    I would recommend this to a friend