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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,021 reviews
  • Rated 5 out of 5 stars

    user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed programs as expected, was able to show some trouble shooting inform.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE Transferred my data from old phone to new phone and setup the new phone. Quick and pain less.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything set up well and was ready to go when we brought our PC home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lot faster than my old dell. am just getting used to the touch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad retrieved my data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped me to recover my data from old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek square

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my grand daughter computer and very helpful snd let me know what was what on everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup for your Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though there was no setup needed for my computer purchase the representative was polite and handle my purchase very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is especially helpful when setting up hardware and explaining compatibility and makes sure you get the setup specific to your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on past experience, the Squad does a good job. It was no different this time but they went above and beyond with this purchase. We were heading off on vacation and they went out of their way to help get everything done so that we were able to pick it up on the way out of town. We really appreciated it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase of a new lap top and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service in both sales and setup. The whole process was informative, quick and the transfer was seamless moving extensive information from my old computer to the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tower set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was courteous, thorough and answered any questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents at Geek Squad where super friendly and helpful. They also were very quick and efficient with the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Green Squad installed my HP Hard Drive and printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent actually texted me to say that he will arrive earlier then scheduled. Best Buy Agent was very nice and installed my HP Hard Drive in no time. Please with the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart People!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even on busy days, the team takes great pride in assisting with my issues. Thanks Best Buy Team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my PC and updated with Microsoft Office 365. They had me up in running in no time. They also update an old pc and it is running as good as new.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, nice job ..................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan to set up your computer transfer over files makes it easier then doing it yourself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Has Me Safely Working Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set me up after my computer was scammed. I can now safely use my computer again.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Nice Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set-up of our new laptop went great! Gotta love the Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad service. 100% in every way. Differently would use them again.

    I would recommend this to a friend