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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,021 reviews
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Learning my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lesson from geek squad. Answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad at Mall of Georgia is the best! So professional and courteous. They definitely know electronics. They set up my new lap top and transferred all my files with such ease . I highly recommend them and will continue to go to them for all my electronic needs/ tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG, Excellent Best Buy Geek Squad team members

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent geek squad team members at Duarte, CA Best Buy, including Dante, Gavin, Rick, etc. Knowledgeable, helpful, resourceful with fixing all my computer problems and answering all my questions, extremely professional in all they do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squadinstalled multiple components into my son's new computer build. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a friend. No questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and supportive to all the needs I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New operating system was needes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop operating system was bad so the squad added the latest operating system and reinstalled the software I uad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin did a great job setting up my new tablet and ensuring the old tablet was cleared out. He was respectful and efficient. Thanks Justin!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my new laptop setup by the members at geek squad in the store. Best people and the person handling it was great. He was very polite and aanswered all my questions satisfactorily. Others were very professional and completed my service satsfactorily. Thanks to all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up isn't as complete as I was expecting, it needs some more work. I was expecting it to be fully ready to go. I can't figure out how to pull up and run Norton Antivirus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I dealt with was very helpful and knowlegable. Made the transition lots smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Abcdefg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful and knowledgeable spoke clearly and plainly so all could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you might need help getting started.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super helpful and made things easier for me to get everything started, thank you Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek squad patient with senior citizen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing they can't do with your computer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good jacket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by the salesman, and it's really good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem with Kindle app opening but got it via amazon site and problem seems to be have corrected itself with use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad serviced my iPad asap and treated me very respectfully. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All members of geek squad we dealt with were professional knowledgeable took the time to explain any questions we had and were sure we had a good understanding of our new all in one computer before we left store. Thank you for great job.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 3 out of 5 stars

    Fast work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very fast turn around from transferring the info from my old lap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. I thoroughly enjoyed having experts take care of my computer purchase.

    I would recommend this to a friend