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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,021 reviews
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Making appointment was easy, they always were on time, receptive, helpful and didn’t blink an eye when I’d ask what to them would have been silly questions. Very professional, all of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are trustw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek squad service my computers for last 12 years. They know what they are doing! They have helped a lot for things I don’t know how to. It’s like having a friend in the business!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Heroes!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My heroes!! Patient, kind and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very accommodating and timely service. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Stroudsburg pa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is was nice to have it set up but I brought it in and had to come back the next day because I didn't have an Appointment I got the unit at a different store and wanted it to be set up close to home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is super!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had good service from the Geek Squad. I have used them for computer set up, television and audio installation and internet components connection. They are always reliable and get the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't live without their protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are not enough great words for the Geek Squad. I have had them for years and will continue to have their service for a long time to come

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BLAKE IS A GOD, and has a great personality, nice, knowledgeable, a complete asset to the company. Everyone I dealt with was great, just dealt with Blake more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my new IPad and installed the glass shield. Excellent job and service!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What can I say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about The Geek Squad it all depends on what your problem is and who you get for a technician sometimes are good sometimes they're bad and you have to take it back to someone else thus far with this particular instrument I have had no problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the staff was great with the exception of one. He was short, abrupt and unwilling to answer questions. When I initially went to pick up as they said it would be ready in 24 hours but it hadn't even been started. He started it when I arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting ready for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people we worked with at Best Buy are awesome. They were kind thoughtful and helped me laugh when trying to make a purchase for my daughter going to school. It was a little stressful for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was seamless and fast. Very courageous and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cooperation of employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    employees were all courteus respectful took time to listen to your needs and were quick to put everything together in the shortest possible time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation right in the store. Quick and easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dry quick and easy transfer. Agents were friendly, patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In store setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped me to transfer all my files from my old iPad. It took longer than the normal 20 minutes so I paid for extra minutes to make sure the transfer was complete and done correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the computer to my specifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worker there and down in FL did a really good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful in helping me understand my new iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles, my Geek Squad rep was kind and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and accurate service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up two new computers according to my specifications, did it quickly and correctly. Thank you!

    I would recommend this to a friend