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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2023 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,023 reviews
  • Rated 5 out of 5 stars

    Computer Setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad associate explained the setup of our computer in a easily understood manner, the setup was successful and were pleased with our computer performance!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could have been set up faster.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was done well but it took a couple of days to transfer the data from my old machines. That is a little longer than I thought it should take.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job transfering my pictures. Job well done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 HRS BEHIND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD DIDN'T SET THE TIME(ITS 2 HRS BEHIND) I HAVE TRIED TO FIND WHERE TO CHANGE IT BUT WITH NO SUCCESS. THAT IS WHY THE 4 STARS CAUSE I PAID FOR THEM TO SET IT UP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pleased Very Professional I would send all my friends to Best Buy for all tech Products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was AWESOME!! They really helped me out and was very friendly and explained everything where I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the new pc and the Geek squad did a great job transferring info from my old pc to my new pc. They also walked me thru the concerns I had with the new pc!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave good information to make a good choice for our needs. Explained things clearly, answering questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good work but it does take a lot of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a computer at Best Buy and glad that i bought the Geek Squad coverage but each time i would take my computer for update, it took 4 days to install programs instead of the 1 day that was promised.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent wasn't very interested in what i had to say.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was set up & ready to go, no issues, helpful staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has been very helpful for use old fokes...........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very understanding in dealing with a "computer illiterate". He explained everything to me and was very patient. I appreciate his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up as I requested & reviewed everything with m

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smooth & did not have any issues with files that were moved. They also re-installed licensed software that i requested along with browsers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad support is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff were not only competent but also extremely helpful and courteous. I would not want to be without Geek Squad support to help resolve issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job as I was unable to fix the problem. Working fine since then

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My products, are all in great condition. No headache. About my laptop, I'm not worried, because geek squad are always in my side. They are very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Nope - Do It Yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally not necessary to have them do this. Could have done it at home and not have it get messed up by a tech who didn’t know what he was doing. Set up was way too easy on the new ipad. Geek Squad can be helpful for more technically challenged items, but not setting up an ipad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    M.A.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent who assisted me with my new PC, was knowledgeable and personable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unrequested product added to laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clerk was courteous however she downloaded installed McAfee antivirus onto my computer after I had stated that I didn’t want to install extra software webroot ( just exchanged because I’m using pre installed software on win 11) other than that they’re courteous

    I would recommend this to a friend