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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2024 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,024 reviews
  • Rated 5 out of 5 stars

    Great Customer Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an exceptional job of setting up my device and thoroughly walked me things afterward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the customer service I received. I will definitely use the Geek Squad again if needed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered well before time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was awesome and delivered well before the promised time. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andy the Geek Squad professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy is very knowledgeable. Answered all questions. Most professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my new iPad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved all my contacts and photos. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man who helped me was friendly and very skilled. He did everything I asked and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is there to help and do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always friendly, knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my computer ver quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful person and nicely tight me about process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had help setting up computer. Would of done myself but really busy and just wanted to get started right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our computer. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained the set up process, was very patient and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should have Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to bring my laptop back from the brink of disaster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad fixed my email problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service today. Got my email set up and the employee was very kind and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my new Dell computer in for set up, it was only $40 so I thought that was a good price and saved me some time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time with our appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were so kind and friendly. We are tech challenged and their willingness to answer any question was refreshing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done a wonderful job setting up the computer & programs for me. I had them transfer over files & pictures too. Good work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Job but Long Wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do a great job and know their stuff but they take a long time to get to you. I wanted on line for a half hour one time before I was even acknowledged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to be back with a Dell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis was a great rep for the company. He was courteous, pleasant and exceptionally knowledgeable about the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad provides friendly service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was fast and efficient. They spend time showing me the operation of my new Desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad done an excellent job on my Wife's coml

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my new computer more than ever. Very pleased with the service and technical support we were given.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They optimized my new computer. I still had to setup my virus protection and download a few things that they said they would, so I took off a star.

    I would recommend this to a friend