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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2024 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,024 reviews
  • Rated 4 out of 5 stars

    Setup macbookandipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job but I had to return too many times. It would have been better if I could have been with the technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop. I am familliar with with windows and this one was harder to o to get use to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super setup up byGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did exactly as requested I and in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of adware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted all the ads removed from my new computer, including Best Buy adware, and it was all removed for a small fee. It was worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were really helpful and got it done fairly quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never purchase anything at Best Buy or use Geek Squad, ever again. Store associates have no customer service knowledge, are arrogant, rude and not helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, quickly done. Cleaned up and removed all the "bloatware" and set up my laptop so it was ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best people to help us!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They transferred everything from my Windows laptop and explained how to work the iMac. They are wonderful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In Store Computer Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great - they were very patient in answering several pretty dumb questions I had and everything worked just fine after bringing it all home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had one issue with the sound. Taken it in and had one of the guys show me. They showed me fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good turn around time for set-up. Return trip to answer question was simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD EMPLOYEES ARE ALWAYS SO KNOWLEDGEABLE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT SET UP MY COMPUTER AND EDUCATED ME WITH SO MUCH EASE AND PATIENCE !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent has great knowledge of set up of the computer..excellent helping me make choice to improve the operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In store setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad set up my new pc. They were quick and removed the majority of bloatware that always come with new electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up my desktop and laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient and got everything done in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great, they brought the refrigerators downstairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Team members were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and technician were super!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great/ the best. the technician were every knowledgeable and helpful during check-in and check-out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was Very satisfied with all that the agents did to help me get my computer set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I had to call to get my keyboard to function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions on the keyboard box we not as helpful as I thought they should be, but my call to the tech support got my problem solved.

    I would recommend this to a friend