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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2024 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,024 reviews
  • Rated 5 out of 5 stars

    I leave jobs like this to the professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I let those who know what they are doing do the job. I have turned $20 jobs into $100 jobs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ready when they said it would be. Sometimes you have to wait in line for a while for service rep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No surprises.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done and it worked as expected. No surprises. Nothing to redo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks are svery smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best! Whatever problems that I had, they knew exactly how to fix them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek SQUAD service is first rate. Sales people are always ready to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member was very helpful and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff member immediately started setting up and answered my inquiries about the apps.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    loved the product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased to renew this service after a great relief of not having to pay to fix my computer last month

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick op system reload

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad cleaned out my PC and reloaded Windows 10 very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ernie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job and I appreciate them and appreciate them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    RobertM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still don't know how much protection came with the new lap top. I continuously get what appear to be ads saying my protection is about to expire. What do I have?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad is very patient with this senior citizen experiencing a new computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told they could wipe old laptop after downloading to new laptop but they wouldn't do that since old laptop is Vista.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In-Store Setup for PC Mac and Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always does an excellent job when setting up a custom build. The reason for 4 stars is that they tend to take longer than advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really glad to have someone that knows what they are doing saving me time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick turn around on my setup. My computer was in good working order when I picked it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installed my laptop really fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job adding the things I need on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and Professional Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and Professional Service! FIVE STAR RATING!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    time and mind saving investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    saved a lot of headache and time , answered questions, and provided demonstrations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved having the computer set up!. Fast service and well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Used a few times. Always friendly & work is finished on time.

    I would recommend this to a friend