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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2024 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,024 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Informative, friendly and explained the process as well as answered questions. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My customer service rep stayed past quitting time to make sure I was satisfied. Jim Toler

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad had to install a few drivers that wasn't there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are awesome! So helpful. They completed the work in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. Set up timely and complete. Patient with our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative very knowledgeable and helpful answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a pleasure at Bestbuy !!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retrieval of info from my old laptop to my new one was done in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for your time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very helpful and kind. Thank you for everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job helping me with resolving my problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the customer service at the Geek Squad counter. Tech was very helpful and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and did an excellent job setting up my computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a really nice job on this.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them set up new computer for my daughter for college. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very helpful and nice. Contacted me every step of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are very knowledgeable & take there time with there customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Effective team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a team of highly dedicated and courteous professionals. Great minds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job transferring data and setting up my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Office and Webroot installed. Was done promptly and finished before due date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was fast and courteous. I would recommend this service. A bit pricey, though.

    I would recommend this to a friend