Customer Ratings & Reviews
- SKU:
- 8789297
Customer reviews
Rating 4.6 out of 5 stars with 2024 reviews
(2,024 customer reviews)to a friend
Customers are saying
Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very competent and professional staff. Very helpful.
I would recommend this to a friendRated 4 out of 5 stars
Service was average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good job setting up the computer but a little rude when checking in.
I would recommend this to a friendRated 5 out of 5 stars
great team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to use them to fix my Xbox 1 and they did a great job
I would recommend this to a friendRated 5 out of 5 stars
Great Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very friendly customer service and great quality!!
I would recommend this to a friendRated 5 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad loaded everything into the processor
I would recommend this to a friendRated 5 out of 5 stars
Best money I ever spent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best money I have every spent on anything !!!!!
I would recommend this to a friendRated 5 out of 5 stars
great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fast service for pick-up, geek squad very help full.
I would recommend this to a friendRated 4 out of 5 stars
Computer set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad performed very well and with a quick turnaround.
I would recommend this to a friendRated 1 out of 5 stars
Don't Trust Geek Squad!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the year service plan, the Geek Squad was SUPPOSED TO TRANSFER EVERYTHING from my old computer to the new one!! They failed miserably!! They did not transfer 17 years of genealogy research going back to the Pilgrims!!!!!! I am devastated!!! All my work gone....and Kalead the manager did not care!!!...I do not think he even knew what I was talking about...but could not be bothered to find out and learn!!! THEN...he refused to let me see my old computer(we had sold it to them, BIG MISTAKE to trust them!!! AND HE REFUSED TO CALL A MANAGER TO HELP ME!! ARROGANT AND RUDE!! I am so sad...
No, I would not recommend this to a friendRated 4 out of 5 stars
Reps are very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a hard time setting up time using online service and had to call.
I would recommend this to a friendRated 3 out of 5 stars
Inconsistent service ... Depends on who you get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manager was very knowledgeable and helpful. Others I interacted with seemed annoyed that I was even there, when I asked a question, the answer was just reboot, you shpuld be fine. More often than not, that was not the case.
I would recommend this to a friendRated 4 out of 5 stars
took some time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my system was dated and the transfer took longer than I expected
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't proved it's worth to me as of yet. Some things I feel should have been explained first off wasn't. Also, they imputed my name info wrong, and I can't get it changed without going back into the store! Doesn't make sense to me! Also, some of my stuff wasn't transferred over.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for the feedback on your recent In-Store Setup. The goal is for our customers to leave feeling educated on their device. If you feel you require additional assistance, you may need to bring the unit back into the store to work with a Geek Squad Agent, especially if you are missing some files. Depending on the level of service you are speaking of, data transfer is not always something that is included. You can chat with an Agent online if you prefer. For easy access, just click the link below.
https://www.bestbuy.com/services/remotesupport
Rated 4 out of 5 stars
Computer set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought computer for son birthday, team professional and organized
I would recommend this to a friendRated 2 out of 5 stars
Half Complete & Incomplete New Lap Top Set Up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sale asso. told me to bring my printer and computer in for a new set-up. Could not connect my wifi printer, was told I didn't need to bring it in and when I get home once I connect my laptop to my router it would p/up my printer...It didn't! Read on my new laptop that the 10S sometimes doesn't support some printers. Nice to know after the fact. Also, I was sold virus protection, at home try to set it up and again my 10S laptop is telling me to switch my 10S off to install...um a totally different and new computer to me, I have no idea how to do all this stuff on my new laptop without jacking it up and this is why I purchased Geek Squad and went in with my new laptop to Best B. with an appointment to have them install it. Hour was up and it didn't get done.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to provide feedback about your experience. Congratulations on your new laptop! That is super exciting so we’re disappointed this hasn’t gone the way we would hope.
Regarding the Computer and Tablet setup, connecting a printer to your laptop and setting up that printer is not included with that service. As for the security software you were having difficulty with, installation of that should have happened when you were in store as that should be included with your laptop setup. I’m very sorry for any confusion or inconvenience that you’re faced with this appointment. We want you to receive the service you purchased so, for further support, please either call (800) GEEK-SQUAD or (800) 433-5778 or set up an appointment at www.geeksquad.com/schedule so you can speak with an agent.
Rated 3 out of 5 stars
Memory installed incorrectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time using Geek Squad. I had them install additional memory before taking the computer home. After a few weeks of the computer lagging and saying it didn’t have enough RAM my son discovered that it was installed wrong...
I would recommend this to a friendRated 2 out of 5 stars
Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has set up a money making service. When you go in for help the staff explains that for them to help it will cost you money.
No, I would not recommend this to a friendRated 4 out of 5 stars
Transfer is good and fast.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem is that they didn't transfer my contacts,
I would recommend this to a friend- Pros mentioned:Setup
Rated 1 out of 5 stars
Set up ok, pick up explanation terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up work was fine, however, the customer service during pick up was absolutely awful. I was told upon purchase to allow 20-30 minutes at pick up for a walk through of the work that was done. The person I met with did nothing of the sort. He was rude, short-mannered, unprofessionally dressed in a stained, ripped skirt, and finally told me I asked too many questions. The whole pick up process took 7.25 minutes.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello SW12 – I apologize for the bad experience you had at your recent visit with us. The service you describe is not at all what we want to provide. Please reach out to a manager at your local store. The phone number can be found on your purchase receipt. Alternatively, you can reach us at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this with us and make sure we answer any questions you have about your new computer.
Rated 3 out of 5 stars
Geek Squad setup of laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I arrived to pick up the laptop I purchased and had Geek Squad set up, the tech handed me the laptop and told me to go to U Tube to look up anything that I had questions about.
No, I would not recommend this to a friend