Customer Ratings & Reviews
- SKU:
- 8789297
Customer reviews
Rating 4.6 out of 5 stars with 2025 reviews
(2,025 customer reviews)to a friend
Customers are saying
Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Geek squad was going to charge a lot to transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very surprised that they wouldn't set up my new tablet without charging an arm and leg to do it. I would have thought that would be a service that came with the purchase of a new device. Of course I didn't have them do it.
No, I would not recommend this to a friendRated 3 out of 5 stars
They were helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me the option of doing it in my own or was more than helpful with making and/or re scheduling appointment to setup laptop
I would recommend this to a friendRated 3 out of 5 stars
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The got my schedule mixed-up and I did not get the equipment back as I planned, because the sales agent did not deliver it as agreed,
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad is top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't have a computer or tablet setup in the store.
I would recommend this to a friendRated 3 out of 5 stars
squad is very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice, and pretty knowledgeable, but the service takes a while sometimes. Not happy with the cost and what you get with the cost.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never have Geek Squad do anything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I told the tech from Geek Squad that I would be using the Chromebook and Office Suite on a small island in Alaska, I did not check to see if the computer worked, since the "Geek Squad" INSTALLED the program for me. So here I am, UNABLE TO USE THE COMPUTER I PAID A LOT OF MONEY FOR, AND I CAN'T USE OFFICE BECAUSE I'M LISTED AS USING AN "UNREGISTERED VERSION!" I paid FULL PRICE for a product I can't use. When I contacted Bestbuy.com, the charming girl told me that "she understood that I didn't want to drive the product back to the store where I purchased it!" I had to explain AGAIN, that I was on an ISLAND, and couldn't drive to PA to get my computer fixed!!!! I'm here through September, what am I supposed to do with a computer and product that doesn't work??? They also told me at tech support (another joke I paid extra for) that Chromebooks can't be fixed remotely. Just lovely. What am I supposed to do?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to let us know about this. Getting setup with a new Chromebook and the Microsoft Office Suite should be exciting. We appreciate you trusting Geek Squad with your device. Having issues with Microsoft Office can be frustrating and unexpected. We understand that you are located in Alaska, however, we have agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 3 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Í has to wait, the product we re not finish on time and they forgot the antivirus, the Service we re not at the level of the store
No, I would not recommend this to a friend- Cons mentioned:Software
Rated 2 out of 5 stars
Had to get money refunded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed updates. computer kept rebooting. Called manufacturer restored software. Works fine now.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello nrnlgts – Thanks very much for your feedback on your computer or tablet setup. We really appreciate you taking he time to share this. It helps us get better and offer superior service. I hope you’ll use the Geek Squad again in the future. I’m confident we’ll impress you the next time you do.
Rated 3 out of 5 stars
Geeksquad I pad and cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales guy had a issue. Not friendly and having a bad day.
I would recommend this to a friendRated 3 out of 5 stars
In store set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set up the computer as stated, but they took >24 hours when the sales person stated it would only take a couple of hours and that was annoying.
No, I would not recommend this to a friendRated 2 out of 5 stars
2nd time around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bought the laptop. Asked the squad to load up specific HP printer software. Came back 2 days later after purchase, went home, laptop wouldn't talk to printer. Brought back following day, asked them to try it with pringer on demo shelf. Came back 2 days later and found they didn't do a test. Brought it home, it worked. Should have been tested 1st time. I had to drive 45 min each way for all of this.
No, I would not recommend this to a friendRated 1 out of 5 stars
If you know PC Basics, Upgrade and setup yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave my New Dell Optiplex 7000 Tower PC to the Geek Squad for Upgrading of RAM and upgrading Memory 1TB - The "Tech" made it look like a USED MACHINE as per DELL Screen Share with there Technician - I ordered a New same Item and did all the upgrading myself with "No Errors" - My 1st New machine had 247 ERRORS. Somebody did not know what they were doing and/or playing with my then new machine. The Geek Squar Manager was very helpful and professional in re-ordering me a New Dell Optiplex 7000 Tower that I upgraded myself with "No Errors". Otherwise this is the 1st time I have had an issue with any of your Geek Squad services. I am a Total-Tech Customer
I would recommend this to a friendRated 2 out of 5 stars
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt do what they were supposed to do. However, manager was able to make it rightt
No, I would not recommend this to a friendRated 3 out of 5 stars
too many new people working in geek squad...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent kept asking someone else what to do ..couldn't answer my questions...took to long to get my computer back
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician I dealt with was not familiar with Windows 10 options that he had to google the web each time I had a questiion.
No, I would not recommend this to a friendRated 2 out of 5 stars
Mesa AZ Printer set-up poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a HP printer in Mesa, and purchased the set-up. After waiting past the appointment time, the 'geek' claimed he could only set the machine up for either wireless or or connected printing. He couldn't get the disk included with the printer to work, did some other things that were not explained, and said, 'you're out of here. Had to set it up myself at home.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. There's so much to learn when you get new tech, and it's great to hear that you trusted Geek Squad with getting things going for you. Our In-Store Setup for your Computer and Tablet service would not include setting up printers. When it comes to today's printer tech, it is very possible that the printer and computer would both need to be in the network environment that they would need to be used in for a setup to be completed. If you need any assistance with this or have any questions about what this service includes, please give us a call at (800) 433-5778. We'll be happy to help you out and discuss your options!
Rated 3 out of 5 stars
In store setup
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not do anything that I could have not done. I think it was very pricy for what was done.
No, I would not recommend this to a friendRated 3 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everything worked fine when I got my computer back
No, I would not recommend this to a friendRated 3 out of 5 stars
Long wait getting my new purchase set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 days still waiting for my iMac to be set up.
No, I would not recommend this to a friendRated 3 out of 5 stars
Did A Good Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive for a quick easy job, but when you can't do it yourself, its the way to go.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for stopping by to tell us about your appointment! We're glad you received the expert service we strive for, and always know we value your feedback! Have a wonderful day!