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Customer Ratings & Reviews

Your price for this item is $89.99
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The comparable value price is $449.99

Customer reviews

Rating 4.3 out of 5 stars with 402 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers admire the AI Ultra 2-in-1 Robot Vacuum & Mop's effective mopping and mapping features, along with its ease of use and quiet operation. Many appreciate its strong vacuuming performance, especially for pet hair, but some users point to limitations in battery life and app functionality. Navigation and obstacle avoidance could also be improved, according to some customer feedback. The small dustbin size is another area where some users suggest improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 402 reviews
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up using the app on your phone or tablet, maps the house by itself and you can label the rooms

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had a few vacuum robots, and this is definitely the best that I ever had. It can vacuum and mop at the same time. Recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Shark Robot Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy-to-use but did not satisfy the purpose I needed it for.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    The best of the robot vacuums

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a mom of two messy toddlers- this thing has been a game changer in our home. Thank you shark!

    I would recommend this to a friend
  • Pros mentioned:
    Vacuum

    Rated 3 out of 5 stars

    Shark Vacum/mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sweeping is great, vacuum works really good. Only issue is that when you try to set the parameters for the moping, no matter how much we’ve tried it still tries to go over the rugs around the living room area. And I put the exact dimensions for it and it will still try to mop it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vacuum

    Rated 5 out of 5 stars

    Nice vac.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vac. It sucks but in a good way. Gross to see how much it picks up

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! Took a few tries to map the place but after that it was great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great most of the time, but occationally gets frustratingly stubburn and wont clean a specific room. Interestingly, this problem seems to be solved when i use it through my smart home system. I have a puppy and it doesnt do great avoiding animal poo either.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Vacuum with Mop do good cleaning. I will Recommend this vaccum

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    shark review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, i enjoy having the shark help around the house while I can relax and take care of other things. I would definitely stick with shark products moving forward. I do wish I got the self-cleaning version but this one works great. Works amazing with tile flooring

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Robot vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice! Although you have to manually empty it, it is still very nice. The mapping and mopping features as well

    I would recommend this to a friend
  • Pros mentioned:
    Vacuum

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love the Shark 2 in 1 combo! I definitely recommend it to anyone in the market thats looking for one!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this vacuum. I have 2 hairy dogs and this helps me clean my house everyday

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I love that it maps the house first and knows where rugs are. Makes turning it on when not home easier.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product meets my needs, does the job without problems

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! i got toddlers at home and clenaing 3 times a day can be exhausting and this robot comes in handy very much! Iloveit

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product work very well and leave floors very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuum

    Rated 4 out of 5 stars

    Jury Still Out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum seems to work well, had higher hopes 4 moping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Millie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Have not used the mop feature. Works well on carpet and wood floors.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shark vacmop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst app, never maps, keeps getting stuck. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Rits,
      Thank you for taking the time to leave a review.
      We deeply apologize for what you are experiencing with the map of your robot. That is not the experience we want our customers to have; please know it is not common for it to keep getting stuck. Please reach out to our team by phone at 1 800 668 9600, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean