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Customer Ratings & Reviews

Your price for this item is $89.99
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The comparable value price is $449.99

Customer reviews

Rating 4.3 out of 5 stars with 402 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the AI Ultra 2-in-1 Robot Vacuum & Mop's effective mopping and mapping features, along with its ease of use and quiet operation. Many appreciate its strong vacuuming performance, especially for pet hair, but some users point to limitations in battery life and app functionality. Navigation and obstacle avoidance could also be improved, according to some customer feedback. The small dustbin size is another area where some users suggest improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 402 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need the self empty station. But other than that it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughters Christmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't finished setting it up yet. Once we get it going, I will write an updated review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. It does the trick. Very efficient and saves time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cinderella

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good but I would like the filter to be disposable and have more extra to raise dust and debris.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome 2-in-1. Always had great expiernces with Shark.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 2 out of 5 stars

    Not pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to empty every day or each time you use this shark

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra 2-in-1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shakira tha robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, perfect for my house, which is very large

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark 2 in 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it when it was on sale, great buy and great product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    frustration my robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a VERY HARD TIME WITH Setting this up, I have it up and charged but I have no clue what to do next.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    An ok gadget

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as efficient as i expected. I had to go behind the bot cleaning and mopping. Perfect if your a clean single person. But if you have a young child. Not so much

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Vac and mop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item I bought it nice and so clean nice quality

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Shark AI Ultra 2-in-1 Robot Vaccum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good. 2 in 1 - Cleans and mops. Cleans really well in a matrix format.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuum

    Rated 5 out of 5 stars

    Shark - Altra 2~in-1 Robot Vacuum and Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter for Christmas and she has already used it. She’s very pleased with the Shark and said it does what it’s suppose to do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Averagely pleased.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is convenient to use around the house when I am doing other chores. Average cleaning

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better product then some others but my advice is dont get a 2-in-1 type of unit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum keep’s carpet and tile clean we love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted money, do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a few months of use, its vacuum does not pick anything, absolutely anything on the floor. The mopping cloth in few uses stopped sticking to the device and falls off somewhere with the device dropping water all over as it moves. I do not recommend this product and I say since I have experience with a similar product from another company that lasted much longer.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi BhawnaC,

      Thank you for sharing your experience with the Shark AI Ultra 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that the vacuum has stopped picking up debris and the mopping cloth no longer adheres properly. This is not the performance we want for our customers, and we understand how frustrating this must be.

      We’d like to help resolve these issues. Our Robot Support team can assist you with troubleshooting steps to restore the vacuum’s suction and address the mopping cloth issue. Please contact us at 1-888-228-5531 so we can provide guidance or explore warranty options to ensure your satisfaction.

      Your feedback is incredibly valuable to us, and we appreciate the opportunity to make this right. Thank you for choosing Shark, and we’re here to help.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Not good as expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum works fine but the tank is so small and gets full so easily. Highly recommend to take the one with outside disposal. The mop gets stuck when switching between carpet to tile. Will return and thinking about getting different model, may be!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wife loves it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife for Christmas and she loves it. The only thing is that it was a little bigger than we expected. That's why it's not five stars. Everything else from plugging it in and letting it go has been running like a charm, especially the mop feature

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far sweeping is good but haven’t tried mop, have to try

    I would recommend this to a friend