Customer Ratings & Reviews

Does not connect to the wifi properly. Also it runs into trouble mapping the house

This device intrigued me because it combined the two devices (robot vacuum and robot mop) that I currently have, into one device. And while it cleaned admirably, it wasn’t without it setbacks, which made me rate it one star. First is setup. Generally speaking, I’m getting tired of companies over-simplifying setup instructions. The limited instructions with this product took me forever to figure out. Other than having to take a few times for the device to find the WiFi, setup into the online ecosystem was relatively easy. Our previous vacuum came with a base that self-emptied. If you have pets and/or kids and can splurge for a model that does this, I would recommend it. If not, plan on emptying the bin routinely. As with many other vacuums, plan for the height of the device. We actually put spacers on the bottom of our couch feet so that the vacuum could pass under. Vacuuming was completed very well. I am a little underwhelmed by the tiny, one-armed side brush. It doesn’t seem like it would do much when most comparable models have two or three brushes. Mopping was surprisingly good. I was a little concerned at the size of the well, but the fluid lasts quite some time, and the pad does a good job at cleaning. The app itself need a little revision. There were times that I could not find the vacuum for unknown reasons, but after a while it would just reconnect. It could be my WiFi, but I don’t have issues with any other devices in my house. Overall, I think this device has promise. In the world of robot vacuums and maps, Shark will be able to hold its own with this product. I would recommend it to friends and family.

Seemed to work fine, leaving multiple floor types feeling clean, until we removed the dust bin for emptying. Vacuum never register the dust bin being replaced and was inoperable. Credit to Best Buy for settling the issue with a store gift card.

Really good product for getting a good clean without deep cleaning

It looks well I haven't tried it though but it looks very cool. Can't wait to see it in action. Hopefully my dogs don't try to fight it.

I’m love with her !! I if you are thinking of getting it do it now !! you won’t regret it !!

I bought this robot a week ago and loved it. However it has now been stuck in the Error 9 Dustbin and is not recognizing mop mode. I have cleaned the bin and the whole robot even with compressed air. Very disappointed.

This robot has been a great help to my mom so far, great quality!

Exceeded my expectations through the roof! The setup process was easy and quick. Highly recommend.

There was a charging problem and it would map the house right so the mop and vacuum was like in random places

Great product I recommend this product to everyone

Terrible robot, brush broke after 2 weeks and the mopping is useless. I can’t return it to SHARK or Best Buy. AVOID AVOID AVOID

I’m very thankful to have this Shark robot vacuum. It interfaces with the accompanying app seamlessly. Once the vacuum has made its initial rounds on the floor to get the lay of the land and map a floor plan, you can designate rug areas so it doesn’t mop the carpet. Yea it mops too! Just fill the cleaner reservoir with the provided cleaner and water and let the robot get to work. The robot vacuum does a really thorough job, especially along the baseboards which is where all of the dust, dirt, and dog hair tends to build up. One of my dogs hates vacuums and she couldn’t care less when it is traveling around the house. It’s very quiet and I generally don’t notice it’s working until it bumps into a few things. Some other very helpful app features are the ability to make cleaning schedules for convenient days and times. I have it set for Monday, Wednesday, Friday evening and my floor has never been so consistently clean. You do have to remember to empty the dust canister because it’s thorough and will get filled depending on frequency and amount vacuumed. You can also adjust the power so save on battery, spot clean, and clean specific rooms. I am very happy with this vacuum and the ability to automate some cleaning that I don’t have time to keep up with.

Does not charge even after a battery change. Only 2 months old-don’t waste your $

This is my 4th laser mapping robot vacuum i have purchased over the last 3 years. I use them once to twice weekly. I have found that laser guided ones like this are the way to go. I had one I owned briefly that I got for my basement that was a "bump and go" style (no laser mapping) and it was horrible, was not able to get half the floor done before re-docking because it spun in circles so much and ran the battery dead. It was returned. One of my 4 laser robots just didn't last. It was an off brand one that mapped and vacuumed superbly, but then the water tank started to leak bad and sidebrush died. What drew me to shark was it is similar to my current main one on my first floor. It mops and vacuums at the same time. My current basement unit (much like the one that died) I can only mop or vacuum. The water and dirt tanks interchange location. This one is unique to me because the water bin attaches to the back of dustbin. My other main unit has internal dustbin and water separate. That being said. This dustbin is comparable in size, the water bin maybe holds about the same amount also. My upstairs area I vacuum routinely is about 900 square feet, and this burned through about 60% battery life on vacuuming alone, 70 to 80% combined vacuumed mopping. I have about 100 square feet less if I mop due to a rug. Set up for this was easy. Download the shark app, login to your shark account (I have other products) or create an account, and follow instructions for wifi setup. All that went really well. My learning curve was a bit off when I did the water tank. I did not realize it initially went over the dust bin. I found out looking at a book online, it was not clear in paper book provided, and after digging in application, I found they have instructions under the tiny i icon in the upper right corner undet fluid reservoir guide. I do find this frustrating it was not up front in print, but many apps are getting this way, burrying things in layers rather than more laid out at one time like reading a book page. You can't hide anything there. And can flip ahead and back easily. I guess I'm just old preferring a solid manual I can read ahead before using that us linear, not layered. That being said the app works well, it paired nicely, and you can change water and suction settings quickly, pause and find the robot ect… from it. The mapping was on par with all my other robots, layout map is just like my house. Thay being said, It did not show me tracking of what was done and what wasn't, so when I was out of the house I knew where it was so I didn't throw a door into it, or walk across a still wet floor coming in. As for performance, vacuuming on regular setting did fair (combo of vinyl planking and carper), but it missed some stuff. I did not use the max setting yet, it likely would have done a bit better, but battery it may not have made my house in one time. I did mop and used eco setting on the vacuum. I had just vacuumed earlier in the day and that got the last of the other crumbs. I'm not sure if I left my 4 bedrooms on the first floor open this would make it on one charge. I estimate 1200 square feet are the limits to this one one charge, give or take what suction and water setting you use. Vacuuming, it seems powerful and got most things, some awkward bigger things it left, but second time it got. Mopping it got light dust footprints gone, but left a few spots of toothpaste that my boys got on the floor of their bathroom vinyl planking. Overall, I'm not going to detract any points for not having tracking lines on progress as all my others have had with laser guided tracking. The performance and value are on par with other models like this. It is definitely a bit better than the one in my basement, but my main floor one's app and mapping and tracking are better, but performance and battery about the same. I would reccomend this item to others.

This is a surprisingly a fantastic cleaning robot. The quality of cleaning is great and the fact that it mops up after it vacuums is amazing. Since we have all tile floors, this is a great robot for cleaning. Compared to another big name robot, this is much quieter and seems to avoid obstacles much better. The app does a good job mapping out the floors and allows you to set exclusion zones. Other robots in this price range does not include that feature. The Shark Home app is integrated with Amazon Alexa so you can start the robot by voice. The emptying bucket is very easy to empty and does not require as much cleaning after the fact. The charging base is nice and large so that the robot does not struggle in returning home. The wheels on this thing is powerful and acts like an off-road machine. Be careful with sandals, this thing will climb over them. Therefore no problems with carpet or absorbing pads. This thing will have no problem cleaning whatever is in front of it and you will not be disappointed.

Stopped spraying water less than a month into owning

The battery doesn't last for more than 60 mins in ultra mode. can't even complete 1 floor of the house

The fact that this vacuum is dual purpose only makes it better. I have dogs and the unit is setup to run every few days. I will agree that the roll has not yet been tangled but would also say this is best on bare floors, it makes a small but minimal difference on my area rugs. If you also have area rugs be aware that utilizing the mopping feature will be a bit cumbersome. Trying to input small rugs into the app was a task within itself and the first time I tried using the mop feature it did a small area between the rugs then put itself back to it's base. For me, I needed to move the mop around in order to get all my floors mopped, which didn't bother me as it also keeps the rugs dry. For both vacuuming and mopping I really enjoy this unit and aside from the cumbersome carpet map issues the only other negative is corners. Although I can say this vacuum tries the hardest to get into the corners thanks to the AI, it still falls short because it's literally putting a circular unit into a 90 degree angle. Regardless of these facts and that I still also need to utilize a different vacuum for carpets and corners, I still really enjoy this vacuum. If you don't have area rugs it will be a dream for sure, it's easy to use and easy to setup and comes with everything you need, even floor cleaner.

Yes I created a new word LaziClean. Just as Shark has taken a concept and ran with it with the Shark AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation. We are all familiar with that "other brand", and this particular model at least goes miles above anything they have produced. I have learned lately that shark puts out a quality product, period! The Shark AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation was easy enough to setup. simply attach the included side brush (which they included an extra, good on you Shark!), lay out the mat plug the "dock" in and let the Shark AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation find its way home (which it immediately does). Then It charges. I didn't time it as I left it to charge overnight. Then there is the app! It is so simple to use, an un-savy tech person would feel comfortable. Within the app you name your Shark AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation Robot, and they include some pretty funny names (steve mc-clean hahaha). Now onto the "meat and bones" of this review". This isn't just a "I let it run once through my house after it mapped it (it does that too)" and am now writing my review" review. This is a "I've been using it daily for well over a month review. And in that month I've been using it daily. And it has been truly a joy to use on my hardwoods (for any dust-bunnies) as well as my carpets. It has a surprising amount of suction power for its for factor as well. In addition to dry vacuuming, this baby also MOPS! It has it own dedicated mop head that gently scrubs the surface, not just smear and spread stuff around (I'm looking at you], other brand ! And it sucks it all up (both wet and dry) into easy to empty, and clean to empty bins. The Shark AI Ultra Robot Vacuum and Mop with Matrix Clean Navigation has cut my weekly cleaning routine by more than half! I am now a LaziCleaner! Why don't you join me, and become a LaziCleaner as well!