Customer Ratings & Reviews

Great vacuum cleaner. Works great and is easy to assemble and use

Does a dang good job at vacuuming. The only thing really bad about it is there is one extension that does not fit on the vacuum. I hate when vacuums do that. Other than that, its fine. I put cereal on the ground and vacummed it up immediately. Was fun seeing what it could vacuum when we first got it haha

This is a great vacuum for carpet or wood floors or solid surfaces

The ad suggests your getting a motorized animal hair head , only if your consider the vacuum suction power a motor. the vacuum itself works very well , and we like the ability to remove the canister , for getting in tight places . Also it supposed to have tool storage , but they don't all fit. Other than this , its a good product.

It’s okay really wish it would be less expensive but over all good

love it! Really good suction, lightweight, easy to maneuver.

My first real vacuum purchase and it’s been an amazing purchase. Always thought my previous vacuum was doing a decent job but after using this, I realized how much dust my previous vacuum was missing.

I mainly use it for hardwood floors. Does absolutely great. The added LED lights are a huge help. I also use the detachable wand often and it even has it's own LED light. The tool placement could use work because one is commonly knocked off by the power cord.

Great product easy to use. I recommend getting one.

Setup: Unboxing was quick and easy. I did not have any issues removing the components from the packing material. The packing material was mostly cardboard recycled paper. There were a few styrofoam strips. I would have preferred 100% paper based recyclable material because my local recycling centers will not take Styrofoam. They say that it is cheaper to make new Styrofoam than it is to recycle it. I do appreciate Shark’s effort making the packaging environmentally friendly. I wish more companies would do follow suite. Assembly was very easy. I only needed to consult the instructions for the pet hair removal tool. I was having a difficult time attaching it to the storage attachment on the back of the vacuum. The motor housing and the pet hair removal tool are both odd shapes which made attaching difficult at first. It was super easy once I figured out the trick. Otherwise, assembly went smooth. All parts attached with very little effort and little to no force. This is what I have always liked about Shark vacuums. The AZ1002 is no exception Mobility: The AZ1002 is very heavy. It is the heaviest household vacuum I have owned. The bulk of the weight is in the motor housing. This is the lift away portion of the vacuum. My wife did complain that she could only use the vacuum in the lift away configuration for a short period of time before fatiguing. The weight is irrelevant when in the upright configuration. There are two wheels on the back of the vacuum that allow super easy mobility when moving from room to room. My wife and I were surprised how easy it was pulling the vacuum around. Most vacuums we owned gave more resistance when pulling them. This gave no resistance at all. Mobility is excellent when vacuuming the floors. Pushing the vacuum forward and back requires little effort. The active rollers do pull the vacuum forward and offer some resistance when pulling back against them. But, nothing that hinders my ability to move around the room. It took about a minute to get used to and compensate for. Going around corners and furniture surprised me. I turned the handle to go around my couch and the vacuums head pivoted with almost no force. It moves better than my Shark Rocket! I do consider the Rocket to be ultra-mobile. I love having this level of mobility in a full sized vacuum Look and Feel: The vacuum is very attractive. My old Shark was this putrid red and white throwback to the 1980s. This time around, Shark chose to go with blacks, greys, silver branding, and a bright red roller on the vacuums head. Every part of the vacuum looks well thought out and functional. I think Shark really went the extra mile to ensure a superior user experience. The handle at the top of the vacuum is large, rounded, and covered in a hex pattern that increase grip and control. The lift away handle is also very large, covered in the same hex pattern grip, founded, and makes it easy to move the lift away around the house. There is an oversized button on the lift away handle to easily detach the lift away from the rest of the vacuum. There are buttons everywhere! Want to remove the wand. Button for that! The lift away has a button. The dirt bin has an easy release button. Access to the rollers has two buttons! Every button is smartly placed and well labeled. Button presses have little resistance. Removing the wand, separating the handle from the wand, the lift away, the dust bun release, and the roller access separate without any effort. It took me about five seconds to empty the dust bin! Shark has really perfected their engineering in this respect. Finally, the dust bins are slighted tinted but clear. This gives me a quick way to evaluate if I need to empty the dust bin before using the vacuum. Performance: This vacuum is nosier than previous Sharks I have owned. It is not terrible. Just louder. It is also more powerful than previous sharks I have owned. The cleaning power is excellent. My Shark Rocket has the special soft roller on the front to push dirt into the vacuum. This same roller, combined with the power motor of the AZ1002, creates a supercharged cleaning beast. I was surprised at how much dirt and hair the dust cut captured on my small 7 x 5 living room rug. I was using the Shark Rocket to clean this rug and never came close to this much material in a single cleaning session. I got the same performance on my hardwood, carpeted, and tile floors. The pet brush also gets an A rating. My wife recommends this. She used the brush on our fabric and leather furniture. I was a bit worried when she said she used on my leather couch. But, the rollers did not scratch the leather. I do have a house bunny and a cat. If you think cats shed then you have never experience a pet rabbit! The pet brush did an excellent job picking up the fur from the furniture. This is important to me. No one wants to walk away from a couch or chair wearing a bonus sweater! The easy release wand is good for reaching those hard to reach places. I have baseboard heating that, guess what, fills up with dust and animal fur. The wand is excellent for getting into the radiator covers and removing the dust and fur. I could also get under the radiators to clean the floor underneath. Finally, the cord length is a few feet longer than previous shark vacuums. This may seem like a minor improvement. It means that you can go further, longer, without worry of disrupting your cleaning Zen! My wife loves this. Final Thoughts: Overall, this is a very good vacuum cleaner. This is my third Shark. My wife, for whatever reason, loves vacuum cleaners. She gets Christmas morning excited. This vacuum is no different. She plugged it in and started cleaning the living room before I could get out of the way. Then she buzzed around the whole house. I enjoy a good cleaning experience. She glows. Other than the weight and the noise, which are really minor annoyances considering the power of this vacuum, I call this a winner.

Way better product than my previous Dyson animal ball

BOUGHT THIS AFTER OWNING A DYSON THAT STOPPED WORKING. THIS THING IS GREAT . SEEMS TO CLEAN VERY WELL ON ALL SURFACES BUT IS A MONSTER ON HARD SURFACES. THE EXTRA ROLLER BRUSH WAS A BRILLIANT IDEA AND HELPS OUT TREMENDOUSLY OVER OTHER VACUUMS I'VE OWNED.

We love our Shark Apex duoclean with zero-M powered liftaway! It's really an amazing vacuum and cleans better than any other I've ever owed! I do wish it came with more accessories & attachments but overall it's awesome!

We previously owned Dyson Vacuums because we have dogs and needed to be able to get all the fur up. Because the last two Dyson’s were not as good as our first that lasted 10 years, and because Dyson switched to cordless which are NOT as powerful as a corded, we decided to try the Shark. The Shark has several issues: Pros: 1. Easy to empty the canister Cons: 1. Not as powerful as a Dyson no matter what they say. 2. The handle is very uncomfortable. Not ergonomic at all. You hand starts to hurt gripping it. 3. Yes, the Dual Clean is a great idea, but fur still gets stuck between the secondary brush and the front frame of the head. 4. The power cord is not as long as the Dyson’s so you need to move it from outlet to outlet if doing multiple rooms. 5. The tools constantly fall of while vacuuming even though they are supposed to be locked on. 6. The collection canister does not hold as much as the Dyson. 7. Need to go over the same area to get it to pick up everything, even the loose stuff. I wish I could recommend this, but I just is not possible unless they make some improvements. I would have taken a picture showing the fur that builds up, but I didn’t think to do it when I cleaned it out the last time. If I am allowed to edit this review, I will add a photo later.

By far better than any other vacuum that is out! Hair also doesn't get caught ...it rolls it in a ball! Sucks pretty much anything up. Love the different options...wood, low ply, high ply. I use it everyday due to animals!

I have 3 pets and tons of pet hair in my apartment, when usually needed to vacuum several times and remove stuck hair from the vacuum machine. It is not Zero Maintenance, but way less that what is needed with other systems.

excellent vacuum! I have 4 kids and 2 dogs and this vacuum gets put to good use. It is flexible to get the job done top to bottom. I like the multi floor selector and the M system cleans my hard wood floors very well.

It cleans really good better then any one I've had

Spoke with the store manager about the issue I had went to the store to get solved. She was extremely friendly and handled my issue with urgency and a positive attitude.

Worth every penny! We have a large dog with long hair and have used this for almost a year. Never had an issue with hair clogging up the rollers like every other vacuum we've had. Would definitely recommend!