Customer Ratings & Reviews

It stops before canister is full half way, it’s got to be cleaned to often.

This is the best cleaner I’ve ever had and I’ve had a few.

Purchased this for some original carpet, and the cleaning results were truly terrifying. In a good way that is....

Excellent vacuum. Very easy to use and work better than I expected.

Good product, but I do recommend getting some earplugs because it does get very loud.

Good service delivery on time everything is good great service

Great machine for cleaning and pet hair cleaning. Best on the market.

When you have Four Dogs and two cats you need it all the time

Good product from Shark as usual. They are very reliable.

Money well spent something shudve bought along time ago

Bought the shampooer last week spin quite a bit of money this week. I figured I would buy the shark vacuum that was $400+$. Just use the shampooer tonight. It is the biggest piece of crap I’ve ever used. There’s no weight on the head of the unit so it does not have enough weight to shampoo. It does not suck up any of the water we had to put a 4 pound weight on it to make it suck up or anything worst investment ever returning in the morning, would not purchase this if I were you makes me worried about my $400 vacuum bill.

its okay i might return it. i was more impressed with other brands

Best steam cleaner ever! Would recommend to everyone!

Cleans . Well but not a vaccum it will ve perfect if cleans and vaccum

As a pet owner and someone who values a clean home, finding the right carpet cleaner has always been a priority for me. Design and Build Quality - Shark CarpetXpert HairPro boasts a sleek and modern design. Its sturdy build gives an impression of durability, which is essential for a device that will be used frequently. The cleaner is relatively heavy, but this weight contributes to its robust feel and stability during use. The ergonomic handle and intuitive controls make it easy to maneuver, even in tight spaces. This feature is designed to tackle tough stains and pet hair with ease. The high-speed brush roll and powerful suction work together to lift dirt and debris from deep within the carpet fibers. Additionally, the built-in spot and stain remover is a game-changer for those unexpected spills and accidents. Another notable feature is the high-pressure spray.. This ensures that cleaning solution is evenly distributed across the carpet, enhancing the overall cleaning performance. The cleaner also comes with a variety of attachments, including a pet hair tool and an upholstery brush, making it versatile enough to handle different cleaning tasks around the house. In terms of performance, the Shark CarpetXpert HairPro exceeds expectations. During my testing, it effectively removed pet hair, dirt, and stains from my carpets. The high-speed brush roll agitates the carpet fibers, loosening embedded dirt, while the powerful suction ensures that everything is lifted away. The result is a noticeably cleaner and fresher carpet… Despite its powerful performance, Shark CarpetXpert HairPro is surprisingly easy to use. The controls are straightforward, and the cleaner glides smoothly over carpets. The large water tank means fewer trips to refill, and the transparent design allows you to see when it needs to be emptied. The attachments are easy to switch out, and the cleaner's overall design makes maintenance a breeze. One aspect that pleasantly surprised me was the noise level. While no carpet cleaner is completely silent, the Shark CarpetXpert HairPro operates at a relatively low noise level compared to other models I've used. This makes it more comfortable to use for extended periods, and it's less likely to disturb other household members or pets. Considering its performance and features, the Shark CarpetXpert HairPro offers excellent value for money. It is priced competitively with other high-end carpet cleaners, but its superior cleaning capabilities and additional features make it a worthwhile investment. The durability and build quality also suggest that it will last for many years, providing long-term value.

This did not get smells out and the stain attachments didn't work. It basically got dirt out but just filtered dirty water around. I went over the same carpet three times. And it runs out of product even in a small room.b

Stopped working the first time I used it. I called Sharks customer service, they tried to troubleshoot the problem but couldn’t help.

Overall an average piece. Maybe find something better in the price range.

This item leaked all over the carpet, and everything in its path. Including me. And I found it too big and cumbersome for my small, 5’2” frame.

I normally use professional carpet cleaning services, but over the last few years, the cost of that has more than doubled. That prompted me to look for a more economical DIY option. I came across this Shark CarpetXpert and based on previous good experience with Shark products, I decided to give it a try. I had owned a home carpet cleaner over 20 years ago, so I was excited to see how modern technology would compare. The first thing I noticed about the Shark CarpetXpert is its compact size and light weight. It’s about the same size as my upright vacuum cleaner, and weighs about the same, too. I can easily lift it with on hand. I comes with a plastic base tray for sitting the cleaner on when storing it. That’s a great feature so that any residual moisture is contained. It also has spots on it to store the extra tools that were included. Overall, the construction of the CarpetXpert seems to be of good quality and the attachments, hose and cord are well-place. Filling the two solution reservoirs is easy. They both are simply lifted from the machine, and they have check valves to prevent drip and leaks. The main solution reservoir had clearly visible lines showing how much to fill with water and then with cleaning solution. The Oxy Multiplier reservoir gets filled with undulated solution made specifically for the CarpetXpert. My only small complaint about filling is that main reservoir is hard to hold while under the faucet. Some extra grip areas or indentions would make it easier. My first task was to clean some carpet that was very dirty. It had already been cleaned a year ago professionally, but it was sill stained. I first used the handheld attachments with the Oxy Multiplier to “pre-treat” the area. That worked fairly well, but it was still dingy. I then used the machine in upright mode to finish the job. As instructed, I moved it slowly and passed over each section twice. The machine only sprays solution when pushed forward. That makes it easy to adjust how much solution is used by varying the speed of moving it forward. Pushing more slowly results in more solution being sprayed on the carpet. Pulling it back only suctions the water, so again, if you need more suction, just move more slowly. Next to the power button is another button that switches to dry-only mode so no solution is sprayed in either direction. This helps pull more water from the carpet and makes it dry faster. I was very happy with the results. The Shark CarpetXpert removed much more dirt even after this area had been professionally cleaned. It did take a good bit of “elbow grease” on my hands and knees using the tools, but it was worth it. The carpet is at least 90% cleaner that before I started and even better than what the professional cleaners did. Using the Shark CarpetXpert is simple, and cleanup is also fairly easy. The dirty water catch reservoir is easy to remove and empty, though it does take a brush or cloth to clean debris like pet hair from it. Also, the beater head has to be cleaned and though there is a cleaning cycle, it’s best to remove the cover and clean it by hand. Overall, I like the CapertXpert and I do recommend it. I would like to see a few things changed, though. As I mentioned before, the cleaner solution reservoir is hard to hold when filling. Also, the cord seems to always be in the way when trying to remove or store the tool hose. Finally, I like the idea of the Oxy Multiplier, but it only works with the tools – none of that solution is used in upright mode. I’d really like to see a feature where the Oxy Multiplier can be sprayed while in normal cleaning mode. Other than these minor criticisms, I really like this carpet cleaner and I think it’s a good value.