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Customer Ratings & Reviews

$305.35

Customer reviews

Rating 4.6 out of 5 stars with 402 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 402 reviews
  • Rated 4 out of 5 stars

    Top of the line but not the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty dependable. Cleaning power is adequate but not as good as professional which is what I need sometimes for my carpets. Like the dual chambers for cleaner and icy-clean. Recommend it for common basic cleaning needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for the first time on cleaning mt truck seats and it done a great job, can't wait to done the carpet in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wet, wet, vacuum cleaner on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would make the third actual wet, vacuum cleaner that I have purchased in the past two years and apparently this one uphold to its original name as shark always does

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for pet stains

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on removing pet stains from furniture and upholstery!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken after 1 month

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first bought this cleaner it did exactly what I needed it to do, but after my 8th to 9th use it stop shooting out water when i was trying to clean my area rug. The hand held part still works perfectly fine. I will be returning it for repairs. I need this machine because I havw 2 dogs and 6 people that live in my house.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your CarpetXpert. If you still need help with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

  • Rated 1 out of 5 stars

    Doesn't work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can vacuum your carpets 100 times and this thing will still clog and leave wet debris all over the place. Constantly have to disassemble to clear clogs and most of the water is just left behind in the carpet anyway. Now after only about 5 uses the thing is just shutting off a couple minutes into the job. Get something else.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing your experience. It’s incredibly frustrating to deal with repeated clogs, wet debris, and a unit that shuts off mid-clean, especially after only a few uses. That’s certainly not the performance you should expect.
      Your feedback is important and helps us identify where improvements are needed. We’d like to take a closer look at what’s happening with your unit. Please reach out to our Customer Service team at 1-855-427-5127, so we can review the issue in more detail and explore possible solutions. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Excellent Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Machine! Does a good job with spots on the floor and on my mattress. All spots were removed with no problems and I assume future spots will also be removed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried it and it works well you can really see the difference

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      Sounds like you’re loving your CarpetXpert! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Claiming Clean

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a pet this thing is like a rock solid and fresh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deep Cleans!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome carpet cleaner! It has not one, two but 3 different size nozzles for spot cleaning!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disgusted

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m about to return this thing for the 2nd time. 1st time was a suction problem and now this thing pours water from bottom of anything is left in the tank (drains tank)

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Action Taken: Hi Debbie,
      Thank you for sharing this with us. We’re really sorry to hear that you’re dealing with issues for a second time first with suction, and now with water draining from the tank. That’s incredibly frustrating, and it’s absolutely not the experience we want for our customers. If you haven’t returned the unit to Best Buy yet, we’d really like the chance to help before you do. Please give our support team a call at 1‑855‑427‑5127, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET, and we’ll be happy to assist you.
      Kind regards,
      Shark Home

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine worked execellency well. I will recommend to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Szves me time and money. No more pro carpet cleaning

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not our cup of tea. This would be useful to a household that has somewhat new carpet or rugs. Our apartment unfortunately has some matted areas where there is high traffic and it was no good there. This doesn't mean it isn't a great cleaner, it means it just wasn't for us.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark CarpetXpert. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good scrubber!! My carpets look brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned all of my rooms with no problem buying another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     The best machine in the market 10/10 small problem with that liquid cleaners a little bit expensive 

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Carpet Cleaner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used it once but so far it's everything I expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it better than Bissel but, still needs improvement. Don’t like that you can’t control the solution. So every single time you pull the unit backwards, it dispenses liquid. So if you need to go over an area several times, the area gets liquid every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chuck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s worked well, like the stain remover tool that’s attached to vacum makes it convenient

    I would recommend this to a friend