Customer Ratings & Reviews
- Model:
- EX201
- |
- SKU:
- 6549768
Customer reviews
Rating 4.6 out of 5 stars with 376 reviews
(376 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the CarpetXpert's cleaning performance and ease of use. Many appreciate its suction power, lighter weight, and the improved smell it leaves on carpets. The primary concern raised by users is the size of the water tank.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine. Dis a great job. Would have been 5 stars but there is always room to better
I would recommend this to a friend - Cons mentioned:Water tank size
Rated 1 out of 5 stars
Doesn't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can vacuum your carpets 100 times and this thing will still clog and leave wet debris all over the place. Constantly have to disassemble to clear clogs and most of the water is just left behind in the carpet anyway. Now after only about 5 uses the thing is just shutting off a couple minutes into the job. Get something else.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your experience. It’s incredibly frustrating to deal with repeated clogs, wet debris, and a unit that shuts off mid-clean, especially after only a few uses. That’s certainly not the performance you should expect.
Your feedback is important and helps us identify where improvements are needed. We’d like to take a closer look at what’s happening with your unit. Please reach out to our Customer Service team at 1-855-427-5127, so we can review the issue in more detail and explore possible solutions. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Rug cleaner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rug cleaner is very good and cleaner is easy to us
I would recommend this to a friend Rated 5 out of 5 stars
Works great on my carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Would recommend to family and friends
I would recommend this to a friend- Cons mentioned:Water tank size
Rated 5 out of 5 stars
MY RUG SCRUBBER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RATHER SMALL BUT GOOD TO USE AND NEEDED FOR MY DOGS
I would recommend this to a friend Rated 5 out of 5 stars
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great really cleaned my carpet, eould definitely recommend
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Does the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works on dirty carpet, just a bit difficult to use
I would recommend this to a friend - Cons mentioned:Water tank size
Rated 3 out of 5 stars
Good not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a solid carpet cleaning vacuum. I don’t think it deep cleans all that well. But for small spills it does the job. I wish the water dumping tank was bigger and didn’t need to be dumped so often.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in this category, worth every penny, just amazing.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Water tank size
Rated 2 out of 5 stars
Leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleaned nicely but left puddles of water when you use the brush handle.
No, I would not recommend this to a friend Rated 5 out of 5 stars
A really good carpet cleaner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it to clean heavy stains in my carpet that usuallt don’t come out, but sure enough they did.
I would recommend this to a friendRated 5 out of 5 stars
Shark CarpetXpert Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We researched the Shark CarpetXpert and concluded it would meet our needs and it has exceeded our expectations. we could not be more happy with our choice and the service we received from Best Buy personnel helping to complete our purchase.
I would recommend this to a friendRated 5 out of 5 stars
Rawr! Take that, dust!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do I even have pets? Not with this carpet monster obliterating any trace of pet hair from my house.
I would recommend this to a friendRated 4 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job as described, just wish the reservoir for the cleaning solutions were bigger. Be prepared ahead of time and purchase multiple bottles of the carpet cleaning solution as it’ll run out fairly quick, especially if you have a bigger project.
I would recommend this to a friendRated 5 out of 5 stars
So far works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. The stainstriker attachment is great for cleaning up messes quick without having to operate the entire vacuum.
I would recommend this to a friendRated 5 out of 5 stars
Hand held feature is great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three small dogs in my carpeted apartment, needless to say that deep cleaning is a must, the handheld option is awesome for the stairwells
I would recommend this to a friendRated 5 out of 5 stars
Shark cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for the first time on cleaning mt truck seats and it done a great job, can't wait to done the carpet in the house.
I would recommend this to a friendRated 5 out of 5 stars
Great for pet stains
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on removing pet stains from furniture and upholstery!
I would recommend this to a friendRated 4 out of 5 stars
Top of the line but not the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty dependable. Cleaning power is adequate but not as good as professional which is what I need sometimes for my carpets. Like the dual chambers for cleaner and icy-clean. Recommend it for common basic cleaning needs.
I would recommend this to a friendRated 5 out of 5 stars
Wet, wet, vacuum cleaner on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would make the third actual wet, vacuum cleaner that I have purchased in the past two years and apparently this one uphold to its original name as shark always does
I would recommend this to a friend