Customer Ratings & Reviews

Did not like it the suction did not work good I am actually returning it.

Instead of cleaning, it spread the stain and collects more dirt and spreads it to the rug or carpet.

I had two carpet cleaners by other brands that both broke recently. I’ve never bought shark before but my family swears by them so I thought I would give this a try when I had a mess that needed cleaned. I picked it up today and used it as soon as I got home. I LOVE IT. I’ve never used a better carpet cleaner in my life. Easy to use and got the stain right up with minimal effort.

We got this cleaner because we have an old dog who has started to have accidents as well as a young puppy who is "mostly" house trained. Ergo, we find little gifts now and again and needed something that would be handy and useful at the same time. I'll start off by saying this thing is small for a carpet cleaner. Our old one was maybe 1.5 times the size and twice the weight. The compact design is a welcome feature in my eyes. However, they utilized the space wonderfully in that the water reservoir and dirty water tank aren't smaller (or at least not enough to notice). It's really the motor and the casing that has shrunk so big points to whomever designed that. Cleaning is easy even if it takes a little to get used to. There is no trigger to activate the water side of things as it detects when you're pushing forward and automatically dispenses if you're in cleaning mode. While it's nice not to have to hold a trigger, it does hinder in targeting a stubborn spot in that you have to enlarge the area by moving back and forth. Or, you could use the hand wand but that's a whole different mode in my mind. There's a manual button enable cleaning or drying mode and that is extremely useful. I like to wash the carpet and then go over it several times in drying mode to get as much water out of it as possible. The button is in a handy position so it's easy to activate and de-activate. There's a foot lever to switch between the head and the hand held brush (wand). Pretty standard in these things and both work well. The hand held is great for furniture and pillows of course, but it's also extremely handy on stairs. The hose won't reach the entire length of our stairs, but it does go roughly halfway so we can start from the top, move it halfway through and then work to the bottom. The water dispenser has clear lines marked for water and cleaning solution. It holds quite a bit of water and I've not had to fill the reservoir multiple times for a single task, but I'm not doing the entire floor either. The dirty water cannister is easy to remove and dump, but what I really like is how easy it is to clean after dumping it. Sometimes, you can get carpet fibers and dirt that likes to hang on to those, but this one is wide open and very easy to keep clean. My biggest gripes are it doesn't have a heater for the water and it doesn't have a spot targeting system that doesn't include the hand held. It was easy to assemble, easy to use, and easy to clean up. It does a good job on surface stains and a decent job on set stains if you have the right solution. Overall, it is a very useful and handy device to have to quickly clean up pet accidents and save your carpet. The positives far outweigh the negatives and you won't be disappointed if you get it for that.

Works good just best buy service and management is terrible buy somewhere else.

I've have other Shark products and really like what you get for the price, so I had high expectations for this carpet cleaner. And it mostly met them, but fell a little short in a few areas. The carpet cleaner is not pretty lightweight and easy to use. It's not too loud, and has very good extraction power. The ease of switching from the vacuum to the hand held tools is very nice as well. I did was able to clean all of my carpet and then used the hand held tools to clean some spots on some upholstered sofas (dogs are gonna be dogs...). It worked really well as far as cleaning both the carpet and the spots on the sofas. However it took longer than I'd like.... The biggest issue is that the dirty water tank is very small and needs to be emptied multiple times while cleaning. I emptied it 7 times while cleaning an average sized family room (roughly 17'x20'). The tank looks larger than it is because it is actually a decent size, however the full line is waaaay below the top. So it fills up super fast. Also the recommended cleaning solutions are not found at many places (maybe because it's a newer product?), and is fairly expensive compared to other brands. So while it does a good job of cleaning, I would be prepared to have to empty the tank several times for larger cleanings. But for smaller areas and spot cleaning it's great.

Shark CarpetXpert with stainstriker carpet clear, So happy I got this when I did it has been amazing, just got a new puppy and of course the whole potty training has been well but still has had accidents, I just cleaned my carpets about a week before I got my shark carpet xpert I figured it would be awesome to have a cleaner on hand for maintenance and I'm was highly impressed being that we just cleaned the carpet the machine we rented didn't do a good job cause I went over some spots & you could see the dirt being pulled up the from the carpet I was in shock, I really like the suction power and the cleaning solution with Oxy power it didn't have a strong smell like chemicals, my puppies pee accident came right up including not leaving any odor behind. It comes with a pet tool, crevice tool, reverseable bristle tool, hose cleaner, and two bottle of cleaner shark deep clean pro formula and 16oz shark stainerstriker Oxy multiplier they are amazing! I don't feel like the machine itself is heavy like most cleaners are. And all the different tools are very handy. Also it sucked up all liquids and the moisture that remained dried within an hour. I would highly recommend Shark Xpert

I have an 8 by 10 area rug in my living room that is heavily trafficked by people and dogs. The rug gets noticeably dirty very fast and the dry vacuum does a great job at picking up loose dirt and pet hair but it doesn't clean the rug. This Shark CarpetXpert Upright Vacuum paired with the Deep Cleaning solution instantly revealed the white parts the rug use to have that were now grey. Cleaning the 8 x 10 area rug took all the water and solution so it needs to be refilled quite often if you have a bigger area. I also took this vacuum up to my cabin where I do have carpet upstairs and I was able to clean 1 room before having to refill. That would be the only negative thing I can say about this vacuum. The handheld tools for deeper cleaning and stain removal also work really well. We don't allow dogs on the couch but from time to time they will jump on them and create a mess from tracking dirt from their wet paws leaving mud residue behind with streaks. The handheld 3.5" reversible bristle tool really digs into the fabric to suck the dirt out and wash the fabric with the StainStriker solution. The solution also does smell good and cleaning rugs has never been easier and more satisfying.

I think I bought a Mouseketeer tool. Don’t buy unless you are ready to be grossed out by your carpet. I have used many carpet cleaners and thought I wouldn’t see much and was pleasantly disgusted that it pulled so much out of my carpet. I love I don’t have to squeeze any buttons while moving the vacuum back and forth to make cleaner come out. It literally does it for you. My only con is I wish it had a larger capacity for both the cleaner and dirty water. But it is the same size as my regular shark vacuum. So it is so convenient and doesn’t take up as much space as other vacuum cleaners. The cleaning solution is a nice scent and light as well, not overwhelming

Shark's CarpetXpert with Stainstriker is a game-changer in the world of carpet cleaning. As a proud owner of this incredible appliance, I can confidently say that it has exceeded all my expectations. First and foremost, the cleaning power of this machine is outstanding. The Stainstriker technology truly lives up to its name, effortlessly tackling even the toughest stains on my carpets. Whether it's spilled wine, pet accidents, or deeply embedded dirt, the CarpetXpert leaves my carpets looking brand new. The combination of powerful suction and a rotating brush roll ensures that no dirt or debris is left behind. One of the standout features of this Shark carpet cleaner is its versatility. It comes with multiple cleaning modes and attachments, making it suitable for various tasks. The dual-tank system, with separate tanks for clean and dirty water, ensures that you are always using fresh water to clean, without recycling dirty water. The onboard detergent dispenser is also a handy addition, allowing you to apply the right amount of cleaning solution for your specific needs. Maneuverability is another area where the CarpetXpert shines. Its swivel steering and lightweight design make it easy to navigate around furniture and tight spaces. The extra-long power cord and hose provide ample reach, reducing the need to constantly unplug and re-plug the machine. Maintenance is a breeze with the Shark CarpetXpert. The removable brush roll and nozzle are easy to clean, and the machine's design minimizes the risk of clogs. Additionally, the filter system captures allergens and keeps the air clean while you clean your carpets. One minor drawback is the noise level, which can be a bit loud, but it's a small trade-off for the exceptional cleaning results it delivers. Another consideration is the price point, but in my opinion, it's a worthwhile investment given the quality and performance. In conclusion, the Shark CarpetXpert with Stainstriker has become an indispensable tool in my household. Its powerful cleaning capabilities, versatility, and ease of use make it a top-notch carpet cleaner. If you're in the market for a reliable and effective solution to keep your carpets spotless, I highly recommend giving this Shark model a try. It's a true stain-striking champion that will leave your carpets looking and feeling immaculate.

Assembly on this unit is relatively simple and straightforward. Also appreciate the inclusion of cleaning solution/shampoo in the box (even though they are smaller bottles that do not last as long as the replacement bottles). There are some pretty nice features about this rug cleaner. There is a separate water reservoir for the main unit and the hand-held cleaner (where the cleaning solution is diluted in water for the main unit, yet it is not diluted for the hand held; these are two different solutions, however). The main unit sprays the water/solution automatically when pushing the cleaner forward and it stops spraying (and applies suction) when pulling it backward. That is a nice feature compared to some others where I have to manually apply the cleaning solution and water by squeezing a trigger. The unit seems to clean very well and managed to pick up debris that remained after a thorough vacuuming with a really nice vacuum cleaner. The cord is plenty long enough so that "reach" from an outlet should not be too big of an issue. One annoying thing about the design is that the unit is not necessarily easy to carry. The only way to carry it is from the top-mounted handle. There is a tendency to try and grab the unit by the handle over the main water/solution reservoir, but that handle is for the reservoir itself and not the cleaner. Another minor frustration is that the water/solution reservoir is not very large (nor is the "dirty water" reservoir), which makes for frequent stopping and refilling (along with frequent emptying of the dirty water). There are two hand-held cleaning tools that can be used. The larger one, designed for pets, does not work as well given the distance between the spraying nozzle and the suction head. The smaller one seems to be designed much better for reaching the crevices on a set of stairs. Ultimately, if 1/2 stars were allowed, I would give this unit 4-1/2 stars due to the smaller reservoir and lack of a convenient carrying handle. Beyond that, however, it was hard to find something to criticize with the unit. It is easy to use and does a great job of cleaning carpeting and rugs. Overall, I am really happy with the unit, which tips the rating up to a 5-star (as opposed to a 4-star).

I bought this for an upstairs kitchen that the carpet has suffered from far too many spills I could have paid to have it professionally done, but that is a 1-time use, and I am spill prone There are a few brands on the market, but my satisfaction with the Shark line drove me towards their product Opening the box, you quickly realize that this is not your moms vacuum cleaner. There are all kinds of attachments to serve any purpose Follow the inclosed instructions, and there will be a place and purpose for everything Included in the box are also 2 bottles of what I assume is the most common carpet cleaners - one is labeled Oxy, while the other says Deep Clean. Read the manual (one of the few times I did not just try to figure it out) to use the best product for the type of stain or treatment you are trying to tackle So how did it work? Just as expected for all Shark products, very well No this not going to be what you would call a quiet cleaner and your pets will not be thanking you, but it is very bearable Stains that have been set for months/years disappeared with little effort. There was also not the obnoxious chemical smell afterwards My next stop will be buying more of the solutions and hitting every stain in teh house

I've been looking for a carpet cleaner for a while but could never find what I wanted. I tried this one and I'm very impressed. My home has a very small entry with tile then a transition to carpet. We have rain and snow, sometimes lots of it. The carpet near the entry gets very dirty. When I got this unit I was a little skeptical, but I assembled it and gave it a try. Wow!! It did a great job. Because we've had a lot of rain this year, that area got very dirty. I didn't expect the carpet to get spotless on the first time, and it didn't. That's no fault of the machine. It's just a lot of rain and having to walk on the carpet before taking shoes off. But after a couple of cleanings, that area is almost perfect again. The machine is light and easy to maneuver. The tools store easily. I thought the onboard wand had an issue because it wouldn't clip in to the holder. Then I found out it wasn't meant to. It slides on instead of clips. My fault for being tired when trying to use this for the first time. The suction is great and the carpet dries quicker than with other ways I've cleaned. It stores neatly and easily and is definitely a great item to have.

If you get this unit with plans to use it regularly, or on areas larger than ~10ft x 10ft, purchase additional cleaning mixture now. After doing a 10x10 area rug in one room and a bedroom that likely amounts to the same sqft, I am completely out of the main cleaning solution - which only lasted 2 full tanks. That said, the unit did a great job of cleaning these areas and I greatly appreciated the ability to change it to a "quick dry" mode which does suction only, ensuring I got the carpets as dry as possible before resuming use of the room. The handheld attachment with the oxy-based solution worked well to clean up spots on my couch and a couple of places my dog had dirtied up on the carpets. The stains/marks all came out with ease. I do wish, however, that I could use the oxy solution in the main tank for some extra cleaning power. I did have some issues w/ the unit while using it on carpets where the suction wasn't pulling the soap/liquid back out but realized it must've been operator error after I took apart the front brush area for cleaning; must not have put it back tightly/completely so the suction couldn't function properly. Hose & cord management is also good, which I appreciate from a design perspective.

Carpetxpert Got my carpet cleaner 2 weeks ago it did an excellent job on all my carpets, including the baseboards and furniture but what really got me was a few days ago I ended up with water in my basement if I didn’t have my carpet expert my carpet that is two years old in my basement would have been ruined. I ended up with a lot of water in my carpet from a valve that wasn’t turned off correctly and my carpet expert handled it all and got my carpet to the point that it was dry enough to not be ruined or smell. I can’t tell you enough about how well this cleaner shucks up the water ! I have used a lot of carpet cleaners in the past. Nothing that I have used in the past has even come close to this carpet cleaner. It rocks!

Love the shampooer have revived a really old carpet I have 2 shark older vacs just bought a new vac to see if this worked better using both for the small amount of carpet instead of replacing also have cleaned a recliner that looks great ease of use for the shampooer is great will clean out the cars using the hand held easy device- all shark products have been amazing choices!

This review is for the Shark CarpetXpert home carpet deep cleaner. This cleaner has 2 different modes, the Deep Clean Pro, with which to clean your carpet using the brush-roll, and the OXY Multiplier to spot clean spills or pet messes, from carpet or furniture. Everything is sturdy, and during use, seems geared for many uses to come. The tanks are built solid also. Those will be handled quite a bit during use, so sturdy is a good thing. I know I’ll drop them more than once. The cleaner does not creak and feel cheap when using it. Adding solution and water is very straight forward. This unit is different to other carpet cleaning machines I’ve used, in that the solution sprays automatically when you push the cleaner forward on the carpet. I’m used to a button which release the solution. It’s probably better that it does it automatically, less parts that can go bad. Just make sure you are on the carpet you want to clean before starting. When you pull back, the cleaner sucks up the dirt, sediment, and water/solution expelled from moving forward. Almost forgot, like other cleaners, this is NOT a vacuum, you need to vacuum the area you are looking to clean, very well, before starting the cleaner. The cleaning solution that comes with it smells fantastic. It reminds my wife and I of the resort we went to in Cancun. Cleaning is a snap, and we discovered when taking the bottom roller from the front out to clean it, that it is VERY sturdy and made well. It’s easier to clean than other home carpet cleaners that I’ve used before. Like any cleaner though, make sure you clean it after every single use or you’ll regret it next time you go to use it! The hand-held tool OXY Multiplier works great. We were able to do our 2 couches with the sample solution that came with this, and have plenty left over. We have 2 dogs, who like to do dog things and lick themselves on the couch, and jump up there with treats. They are very effective at making the furniture smell like dog. This solution didn’t smell like the cancun resort smell, but still very pleasant. All in all, I would highly recommend this to anyone who wants to keep a very good carpet cleaner on hand, for when your carpets need a deep cleaning. Def. cheaper than hiring a carpet service, or renting an industrial one from the hardware store.

Worked really great. Did a great job. Best we ever had. Super cleaning. Easy handling

The product did an awesome job. Loved the size of the shampooer. It was not so big and bulking like others. Was able to get in smaller areas of the carpet. Would recommend this products to others.

This Shark carpet/rug/upholstery cleaner is fantastic! So far I have only cleaned a carpet that I thought was too far gone and the Shark brought it back to life!