Customer Ratings & Reviews

We had a kitty cat that was old, and kept going potty in a particular spot. Unfortunately, we had to put her down. Fortunately, we purchased this carpet cleaner. It works fantastic…. No smell of kitty pee what so ever. The only down fall is YES the tank is small. However, the tank being small is easy to clean and refill. We definitely recommend this product for home use. Works great on those stubborn pet odors..

The Shark CarpetXpert Upright carpet cleaner did a fantastic of cleaning my carpets. My home has several carpets. I have two pets and a family. Weekly vacuuming is the minimum required to keep the surface dirt under control in my home. However, stains from spilled drinks, animal matter, and dirty wet feet build up over time. There are some things we just do not have control over. Or so I thought until I gave the Shark CarpetXpert a try. My cat left me a lovely pile of vomit on one of my carpets that very day I unpacked the CarpetXpert. How nice of her. I cleaned up the surface dirt with paper towels and a quick vacuum. I noticed that the entire carpet had stains from spilled liquids, foot traffic, and soda can rings. The CarpetXpert made quick work of all the stains and even stored some of the original brightness to the carpet. I have included before and after photos of the carpet in question. I also included a photo of the water tank wastewater and the mess left inside the nozzle so you all get a sense of what the CarpetXpert extracted from the carpet. Warning. It is gross. The carpet measures 8 feet by 10 feet. It took me about 30 minutes to clean and about 3 to 4 hours to fully dry. Setup: Read all the directions before setup and first use. The instructions are printed on a single, double sided sheet of glossy paper. That’s it. Read them twice and then twice again before operating the unit. The Shark CarpetXpert Upright is more sophisticated than a regular Shark vacuum. Like Shark vacuums, the CarpetXpert shares the same quick connect and quick release technology for all the parts. The big difference is the addition of detergent tanks, a water tank, a wastewater tank, floats, and the different uses for the hose and adapter heads. There are also online videos for additional help and instruction. The Shark ships with two bottles of cleaner: 12 oz. Deep Clean Pro and 16 oz. OXY Multiplier. There is just enough in the 12 oz. bottle to fill the Stain Striker tank. There will be some left over in the bottle. Also, this bottle has a weird aluminum seal with a fabric center. I have no idea why. There is no obvious reason for the sophisticated seal. Nor any obvious use with the CarpetXpert. The Deep Clean Pro goes undiluted into the StainStriker Tank. The OXY Multiplier is diluted with water in the CarpetXpert Tank. Both cleaners are used together to deeply clean a carpet. There is no hard rule stating a carpet must be deep cleaned. However, I chose the deep cleaning route for my carpets. Use: The CarpetXpert gets very heavy when cleaner and water are added. There is a handle/shelf hidden under the hose that should be used to move it around. Pushing the CarpetXpert back and forth does require some force. Unlike a vacuum, moving the unit forward dispenses cleaner and water onto the rug. Pulling the unit back extracts the water, cleaner, and loosened dirt. The added resistance inherent with the CarpetXpert forced me to slow down my cleaning and focus on smaller sections. The dirty water tank filled quicker than I expected. There is a float in the tank that will rise as dirty water fills the tank. The float closes a door at the top of the tank which cuts off the flow of air to the rest of the unit. Be sure to have a drain filter in your sink before emptying the dirty water tank. Otherwise, you will be pouring bits of hair, rug fibers, dirt, grass, pet matter, and other large debris down your drain. This could lead to future plumbing issues. Cleaning was easy and hard at the same time. The brush and brush cover are filthy after use. The brush cover and the roller are removable. The nozzle housing also requires cleaning. Guess what does not come off for cleaning. The nozzle housing. I have not found a safe way to fully clean out the nozzle housing. I stuck it under the faucet in my bathtub. Regardless, follow the cleaning instructions after each use. Otherwise, bacteria and mold could build up in the system and generate odors. Finally, the carpet will be wet and there will most likely be water on the floor around the perimeter of the carpet. I used the Quick Dry mode on the unit to reduce drying time. I do not know the impact of allowing the rug to simply air dry. What I saw was more dirty water being pulled into the dirty water tank. I think I made the right call. Results: The results are first class. My basement has a specific sour smell that I simply could not find the source of. It turns out that part of my problem was the carpets. Dirty feet, dirty shoes, cat yack, food, drink, and other contaminants have all contributed to my carpet biome. Cleaning the carpets have vastly reduced the sour smell and most likely impacted my unwanted carpet’s biome. What not to do: If you have a “Dry Clean Only” carpet or a wool carpet then do not use the CarpetXpert. I had a cat accident on my wool carpet that I chose to use the Pet Tool to clean. This attaches directly to the hose and has its own small wastewater tank. The cat accident was cleaned but I also pulled out a lot of rug fibers that proved difficult to clean out of the Pet Tool. In the end, it was not worth the effort. It also convinced me not to use the CarpetXpert on the whole carpet like I originally planned. Lesson here. When in doubt, use the hand tool on a very small are of your rug before attacking the entire rug. Final thoughts: Vacuuming alone is not enough to keep a carpet clean. The surface dirt can be kept under control. I had no idea how much dirt was ground into the carpet until I did a deep cleaning with the CarpetXpert. Now that I know, I will make deep cleaning with the CarpetXpert a regular part of a cleaning regimen. I am thinking once a quarter will. Maybe more frequent in high traffic areas. I was a little disappointed in how much the wastewater tank held before the float closes the air intake in the tank. However, dirty water can get very heavy, so I get it. I would have also liked to have seen a thicker user’s manual. Otherwise, I think this was a very good investment for me that will lead to healthier rug biomes and an overall healthier environment.

Having owned Shark products, I knew when I went to buy a carpet cleaner that it had to be a Shark, and the EX201 CarpetXpert did not disappoint. To begin with, I had just spent an afternoon dragging a heavy bulky grocery store rental carpet cleaner around my house. I had to have help just to get it in and out of my car and up the front steps. My back took a beating changing out the large tank and pushing the machine that must have weighed over 50 pounds. I got tired after about 4 water changes and decided I would never rent one of those machines again. I checked to see what was available at Best Buy, and they had the Shark EX01. Since I always try to research appliances before I purchase, I read many reviews and recommendations. All reviews on the Shark CarpetXpert were positive, and once I brought it home, I knew I had made a good decision. The Shark is lightweight, easy to assemble, and super easy to operate. The tank is smaller than the rentals, but that made it easy for me to work with it by myself. Emptying and changing the water more frequently allowed me to actually see the dirt that the machine picked up with its powerful suction and high-speed brush roll. The carpets also dried very quickly. Sounds weird, I know, but I really enjoy cleaning my carpets now. Since I have an inside dog, the Shark makes it easy to keep my carpets clean and fresh. I have recommended this carpet cleaner to many friends and I would recommend it to anyone looking for an easy-to-use, efficient, and high performing carpet cleaner.

As an avid enthusiast of carpet cleaning and vacuuming, I possess a vast collection of both. Among my recent acquisitions, this particular one stands out as my favorite. Notably, it serves a dual purpose, eliminating the need for separate machines dedicated to carpets and upholstery. Its multifunctionality is truly remarkable. What sets this machine apart are two noteworthy features: 1. it excels at effectively extracting water from both floors and upholstery. This means that your surfaces will be left significantly drier, and a much shorter drying time. 2. it possesses a remarkable ability to expedite the drying process with a build in drier!!! However, it's important to note that while the upholstery attachment does an excellent job of extracting water, it does not contribute to the drying process. Only the brush roll does. It's advisable to retain the instruction manual as there may be a slight learning curve in mastering its various functions. It’s just a bit confusing at first but it’s nothing that anyone can’t learn and the rewards of this learning process are well worth it. I assure you, you'll be delighted with the results. It is worth mentioning that this machine is not the lightest or most compact option available in the market. Nevertheless, it remains relatively easy to maneuver due to its built-in wheels. While the upholstery cleaner requires some manual effort, like most other similar devices, its ability to extract water compensates for this minor inconvenience. The efficacy of the upholstery cleaner is further enhanced by the inclusion of two separate cleaning liquids for different purposes. One reservoir contains a general carpet cleaning solution, while the other is designed specifically for tackling stubborn stains on upholstery. But it is annoying considering buying 1 carpet cleaning solution refill as it is can be quite pricey, but you have not only one, but two refills to get for each reservoir. And not to mention inflation has upped the prices of everything. So it can be a little expensive if you use it often overtime. In my experience, this machine has proven highly effective at removing various stains, surpassing the capabilities of my previous devices. However, I must admit that it struggled with a sticky tar-like substance that had adhered to the bottom of my husband's shoes, and then into my rug. Ugh. I have been unable to remove it despite my best efforts. Nevertheless, the machine successfully eliminated the remaining oil residue that my other ones couldn’t get, leaving me satisfied with its performance. I included some pictures, 1 is a size comparison next to a regular stick vacuum cleaner, another is to show you just how much slack you have with the upholstery cleaner, it’s very Long which is great considering you don’t have to constantly struggle with the length. And then another is showing you just how much this thing picks up, it picks you way more than any other model I’ve had and it also doesn’t leave nasty chunks of hair left all over your carpet, it just sucks it all up (but you are supposed to and I did vacuum thoroughly beforehand, but since I have animals, the hair gets deep in the rug, and this thing literally pulled that and any dirt that was left behind right up without any problems) 10/10 definitely recommend!

I am so glad that I bought this rug cleaner. It does such a wonderful job. I was a little hesitant because I had bad luck with a Hoover that was more expensive. I had to return the Hoover. I have a Shark vacuum that I love so thought I would give the shampooer a try. It is light weight. The suction is fantastic. Did an awesome job. Very happy with this purchase...

Before I launch into too much detail in this review, I just want to start off with being very plain: this carpet cleaner is a game changer in my opinion. I have had experience with multiple consumer-grade carpet cleaners, and this is one of the first I have encountered that seems built top to bottom for average folks who don’t have an engineering degree to disassemble the thing or the muscle memory of a plane pilot with a bunch of complicated triggers and toggles. Now for some more detail! When you first open the box, take a deep breath, and don’t allow yourself to get unnecessarily overwhelmed with the assembly process. Shark takes you through it step by step with easy-to-follow instructions including drawings and diagrams! They even have videos online if you are more visual and want to follow along that way. Regardless of your preferred instruction style, I would be as bold to say that the assembly was downright intuitive! Pieces just snap and twist in place with ease and there are no annoying screws to insert or knobs to tighten. Shark really appears to have had the average user in mind with this upright carpet cleaner! To get started using this machine, I decided to use the included Deep Clean Pro fluid. It is a solution that is easy to add to the cleaning fluid tank and all you do is follow the instructions on the tank for adding water to a line and then filling it to the next line with the cleaning fluid! I wanted to note that that volume is about 3oz. worth of this Deep Clean fluid and the included bottle is 12oz., so you are looking at 4 full cleaning tanks worth of carpet cleaning before you need to buy more! Shark recommends only using their cleaning fluids in the machine, but time will tell if that is true. After assembly and filling the tank, actually using the area carpet cleaner with brush roll is one of the most rewarding aspects of this purchase. It cleans so deeply and so thoroughly. When you are on the deep clean mode, it is easy to get into the motion of using it. Instead of annoying triggers or toggles, it is as simple as this: pushing the cleaner forward releases cleaning solution and scrubs with the brush roll, pulling backward activates suction to pull all that dirty solution into the waste tank! After a few passes back and forth, with the push of a button you can switch over to a drying-only mode and start vacuuming as much moisture as you are able into the waste tank to speed up your drying times! I will post some before, after, and side-by-side pictures of my clean versus dirty carpet, but let me just tell you, it is a night and day difference! The final detail I want to touch upon is the amazing hand tools for spot cleaning, including the wet pet mess tool! This may be one of the most thoughtfully designed aspects of this machine. They thought of everything, whether it is a method to clean out the hose easily when you are done, dual-sided fiber and rubber brush head on the regular hand cleaning attachment, and the thoughtful separate waste tank for the wet pet mess cleaning tool so you don’t needlessly get pet yuck sucked up into the main carpet cleaner! They really did think of it all. I did not use the included oxy-multiplier solution that is used in combo with regular cleaning solution when set on the hand tool mode, but it appears it will be an effective solution to use for some of those really stubborn, deep-seated stains. I am super happy with having this carpet cleaner in my arsenal. I have absolutely no complaints. I wanted to end this on a final note that cleaning every attachment and dirty piece of this cleaner, from the brush roll to the waste tank, could not be easier! We all know how good it is to get your carpets cleaned, but if you are unable to clean the machine that does the work easily, it can turn into a smelly, bacterial wasteland in no time! Thanks for reading this review and I hope it helps to encourage your purchasing decision! You really won’t go wrong with this one!

The water return reservoir does not hold water that well and will start to leak if water passes the max water mark (which is not that much water ) the drying is good and can operate on a water suction mode only so carpet can dry faster.

Our house is a Shark house so when this came up I just had to add to our home based on all our prevoius satisfaction with the Shark products. We have another brand home carpet cleaner but it is much larger, a bit bulkier, and harder to maneuver. It works good but in our house we have 3 kids rooms, a few offices, and mutliple high traffic hallways that need cleaning. One complaint about the other carpet cleaner was having to lug it around the house and up and down the stairs. That was the first thing I noticed about this Shark Carpet Xpert was the size or actually how much more compact it is than most others on the market. With the smaller size also comes a bit of a compramise on the size of the water tank also but I was easily able to clean one of my daughters bedrooms with only a single tank of water and solution. It automatically applies the cleaning solution as well as you are pushing/pulling it, no need to pull or hold a trigger like the other ones out there. It has a nice long cord as well so you can get across larger rooms or around corners with ease in longer hallways. I was disgusted by just how dirty their carpets were and after using the included cleaner not only does their carpet look much better but their room also smells better. One thing I will say was that it took roughly half the bottle of concentrate that came with the unit to clean one room on the heavy duty cleaning setting. I plan to use the other lighter mode moving forward once all the carpets have had a deep cleaning to keep them clean to allow for less cleaner to be needed on future carpet cleanings. It also has a versatile attachment and specific solution for that if you have pets that have accidents on carpet and requires specific spot cleanings. We don't have pets but do have stairs so this attachment is a great option for either scenario. Overall another great addition to the Shark family and probably our 6th or 7th Shark product we have owned over the last 10 years with this being the 3rd or 4th one currently in use in our home.

I tried rentals some time ago and was pretty disappointed by the results. At the time I didn't have cats, but now I do and my carpet was starting to look pretty bad, so I compared some cleaners and settled in this one based off the reviews. While the carpet didn't end up looking brand new (it's been there for like 10 years at least), I was able to make it look actually clean, like night and day, in like a couple hours. Granted, I was taking my time. It goes through cleaning solution kind of fast, but the reviews mentioned that and I made sure to get an update extra set of detergent and oxy for the stubborn stains. What else can I say? The thing is light enough to be easy to move around. Disassembly for cleaning is also really simple and it doesn't involve a lot of pieces. I loved it.

Unit arrived nicely packed and on time. Unboxing was simple along with setting up for first time use. Cleaner comes with two bottles of solution and the accessories that you may or may not use with it. Set up time less than half hour. I was really excited to try this carpet cleaner because our house which was built in 2015 has the original carpet and we aren’t the first owners. I had been complaining to my wife for servers months that we need to replace the carpet and we even budgeted for this over six months ago but we had a pool problem and a leak in the drywall so carpet got put on the back burner. I almost rented a cleaning unit but decided to hold off and got this instead. After cleaning two area rugs and our bedroom I have had a chance to use this twice which by the way is about all the solution they give you. Now I’m a little frustrated because I’m not sure this cleans the best but what it is great for is if you have maintained carpet and want something fast like you can do a room and it can by dry in 2 hours with the fast dry mode. I also like the smell of the solution but I can’t find it avail to purchase so I either have to wait or go buy some other cleaner. Overall this is just ok I mean it’s not a fix for my 8 year old carpet like I’d hoped however it will help maintain new carpet. The best thing about this is the stain removing tool that is really really cool and works well.

I love this carpet cleaner. I’ve purchased my fair share of carpet cleaners over the years and this is at the top. The suction power is top tier. The efficiency of the machine is amazing cleaning was a breeze. Wish the water tank was slight bigger, requires multiple trips for larger areas but over it quick refill and cleaning. Fast drying and easy to use. Highly recommended.

I spilled red wine on my white couch and saw my life flash before my eyes. This cleaner erased the crime scene like a professional. The cleaning solution smells amazing too. Not afraid to stain anything knowing I have this to fix it. Also the quick dry feature helps so much too.

As the title suggests the ability to clean almost anything is great. Couch and car are two that have been well worth it. Cleaning the carpet and rug is as easy as using a standard vacuum.

The Shark CarpetXpert with Stainstriker technology is an excellent choice for a carpet cleaner. It did a great job of cleaning our carpets and a couple of area rugs. The only issue I had with it was that I had to look at the manual to determine how to correctly store the hose and crevice tool when not in use. I always think a sign of good design is something like that should be obvious to the user without needing to look at a manual. That said, once I looked in the manual that issue was largely resolved and so I decided on four stars for this particular rating. We have two dogs and two cats in the house and so we're always looking to clean up after them as well as our two teenage sons. As such, our home is probably a really good testing ground for carpet cleaners. The Shark CarpetXpert with StainStriker technology took all this in its stride and we'll definitely be making good use of it in the months ahead. We were also very impressed with how quickly the carpets and rugs dried after cleaning.

It was fairly easy to snap together. Easy to use. I cleaned all the carpets in my house right after getting this. The water was dirty! Very easy to dump out and clean the machine after use. It did an excellent job cleaning. Would recommend!! The only con is the upholstery cleaning handle, when not in use it can be an annoyance.

The product did a thorough job at cleaning the carpet and fairly easy usage and removal for cleaning after usage. Very convenient and worthy purchase instead of using rentals that we don't know what is the care process for.

I really like it ! light weight can get to corners, After cleaning my rugs i can clean the shampooer much fasted and easier Love it b/c i do not have to have a screw driver to remove the brush to clean it up prior to putting it away . cleaning is excellent yet i do not think its suction is as good as my older carpet cleaner which was a Bissel

The Shark - CarpetXpert is a highly effective carpet cleaner that stands out for its powerful performance and ease of use. This machine excels in removing deep-seated dirt and stains, making carpets look revitalized and fresh. It features strong suction capabilities and a robust brush system that ensures thorough cleaning. The CarpetXpert is also user-friendly, with intuitive controls and a lightweight design that makes it easy to maneuver around the house. Additionally, it includes various attachments that enhance its versatility, allowing for detailed cleaning in hard-to-reach areas. Overall, the Shark - CarpetXpert is a reliable and efficient tool for maintaining clean and vibrant carpets, suitable for both routine cleaning and tackling tougher, more stubborn stains.

I works easy to install by reading the directions. It did a great job cleaning my sofas. I’m very satisfied with the purchase

Easy to use and cleans well. I like all the features.