Customer Ratings & Reviews

This is by far the best robot Vacuum i have ever used.

Battery has gone bad. Did not make it even 4 months. Started falling about a month ago. The vacuum will only charger to 70% and it actually isn’t even that. It will only run for about 5 minutes before it abruptly stops in the middle of the floor. It does not power back on once it does that. When I put it on the dock, it begins charging like it was completely dead and the app reads 10%.

Bad product broken after 1 year not recommended , don’t buy it

Cleans descent but disappointed in Shark Corp. This unit originally mapped the house after cleaning, THEN the app updated (iOS 4.0.3) and now it doesn’t create a map for where it cleaned. Talked to customer support and they told me this EZ unit doesn’t create a map. I know it does because it worked fine for several months before app update. Would not buy this unit again.

Kept getting stuck and did not clean very well. Was very hopeful

After cleaning it give hard time to get back to charging station that’s why I returned it back

Meh, it was fine I suppose. It wasn’t bad, I just felt like I could tackle it faster myself without having to move everything.

We bought this vacuum trusting it to be a Shark product, but honestly it was a big disappointment. There are other similar products on the market with better price and quality. The cleaning is mediocre and I have never seen an automatic vacuum cleaner that hit so many times on the same object. Part of our Christmas tree decoration has broken because it didn't avoiding it. Truly very disappointed.

gets clogged up because my dog sheds to much would not recommend if you have a dog with too much fur but other than that it cleans up good

No issues so far other then with getting the stupid thing to connect with Google Home. Says there is no devices in my shark account even though there is.

it requires you to have border strips to prevent it from going into other areas, as well as to not suck up drapes

This vacuum failed after a week, stopped charging, lost connectivity and stopped working, I don't recommend it

You have to have an Iphone to connect to WiFi. I can not connect to wifi if you have an android

I really want to love this Shark vacuum but the programming problems are just annoying enough to make me question. I finally have the vacuum working well in the house. It has been several weeks now but it's learning the floorplan and cleaning well. It started on a bad foot with taking over a week and about 20 times trying to connect the robot to WiFi and the app on my phone. I updated the app several times over that week hoping it would fix it. I don't know if it was an app update or just dumb luck that it connected finally but nothing else changed. After it connected it has worked pretty well. There are settings that you can adjust. Our first floor is about 1100 sq ft. For that amount of space it seems best not to have recharge & continue turned on. If it's on it seems to go back to the dock with about 30% battery and recharge for several hours, when if it's off it seems to finish fine with that final 30%. It also has an option to empty the robot every half hour. That works well if the floors are really dirty or the vacuum is located in the middle of the floorplan. Mine is on the end of the house so it takes time and battery to go back and forth. The self-emptying is a great feature. It works great and makes it so much easier to maintain. The scheduling is convenient and makes cleaning easy, as well as the quiet times that lock the robot out from making noise. For the downsides: - The robot took forever to connect to the app and wifi. It was very annoying to have to try so many times and have it think for 5 minutes only to say there was a problem, reset everything and try again. - The app still loses connection to the robot every so often and doesn't show the correct information. It will show the robot as cleaning while it's been sitting on the dock for days, so you have to cancel the cleaning before you can tell it to start cleaning. (All of this is while the robot is within 20' of the router so it's not a weak signal.) - Hopefully it's still learning but it has gotten stuck a couple times on an awkward transition between carpet and hardwood with a furniture leg close. It tries to go to far and can't get back up on the carpet, but hopefully it will continue to learn and avoid that. Overall the robot hardware works well. It cleans well, picks up everything I would expect it to. It cleans with a good pattern so it gets everything in the room. The programming on the app is lacking and hopefully they will continue to fine tune and fix the disconnecting problems and this would be a great robot.

I would give it more stars but, had it for less than a month before Christmas time hit and didn't want to make the process more difficult.

Right out of the gate, the Shark EZ robot was a disappointment; it wouldn't connect to WiFi for the app functionality (cleaning schedule, home mapping, etc.) Shark's customer and technical support was first unresponsive and then utterly unhelpful. I wasn't even able to get the thing set up, let alone use it, so I ultimately returned it.

I seem to always have an issue with his. nothing major but its always stuck, clogged or something. A little disappointed.

This thing is a relatively compact solution for a house with 2 dogs, two cats and a lot of in-and-out. THE GOOD ~Easy setup ~ Self-cleaning ~ Methodical ~ quiet THE BAD ~ A little slow ~ Loud when self-cleaning ~ Not a terribly long battery life THE MEH (could go either way) ~The app for your phone OVERALL Overall, I am enjoying this little vacuum. As I noted above, we have a bunch of critters in the house that like to shed. This thing does a fairly decent job keeping the floors clean. It moves very slow--much slower than another one of a name brand I have). Despite being slow, it seems to be very methodical (moreso than the other). It usually comes out, picks a starting point and then moves forward and back much like a person mowing a lawn...One row at a time. When the bin is full, it drives back to the base station to self clean. This is when it is most noisy. A large whir of air sucks all the trash from the vacuum into a holding bin and then sends the vacuum back out into the wild tundra of my house. There is a rotating brush on either side of the vacuum that slowly spin, sweeping debris toward its center. It reminds me of a big bug. Consequently, I've named this one Beetlejuice. My wife named the other one we have Agador Spartacus. The first time I dumped the base collection bin, I was very surprised at how much stuff was in there. To be honest, It isn't perfect in the corners, but to keep the floors relatively picked up during the day or week, this thing is great. I can turn it on, leave the house and come back to clean floors. The battery life isn't what I expected. I usually get right at 2 hours of clean time with a full battery. I don't know if that is average, great or awful. I think my other one lasts longer. But not comparing the two, I would prefer to have a battery last at least 3-4 hours. As slow as this thing moves, 2 hours isn't enough to fully clean my little house. My mama is a clean freak. If she were thinking about buying one of these and asked, I'd have no qualms recommending it. But I would let her know she would probably have to section off rooms and doo 1 or 2 rooms per charge. (Her house is bigger than mine).

Am looking forward to changing this review for better, but it is being given as a gift and so it hasn't been used yet.

Not for pet hair, gets stuck going from floor to carpet, difficult to empty