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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.4 out of 5 stars with 51 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 51 reviews
  • Rated 5 out of 5 stars

    Glowing Skin

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this product for a few weeks now, and I immediately saw a positive change in my skin. The extraction tool has truly helped to clear up my acne, and the cooling tool is helping to firm my skin. AMAZING TOOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for skin care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My skin has improved tremendously after using this device, the cooling effect has helped with the morning puffiness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this product and seeing the gunk that comes out of my face weekly I am impressed. I also love the cooling and warming tool it feels amazing. My skin is extremely soft and hydrated since I started using this.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. The heat helps at night to relax. The cool depuffs in the morning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark Facepro glow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it for 5 days and i can see the change under my eyes and the glow it left in my face

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for all place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It gives a deep, perfect clean at home and saves me money. Super easy to use and works really well. Highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Skin care is up!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a very cool and fun machine! My favorite part is the heating and cooling plate it has! After washing my face I always use the cooling pad to help sculpt out my face! I will say first couple uses you probably break out because it’s supposed to purge your skin so just be aware of that!

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Daniel,

      Thank you for your feedback and for sharing your experience with the FacialPro Glow. We’re glad to hear how much you’re enjoying the heating and cooling plate and that it’s become part of your skincare routine. We also appreciate you sharing your insight on the initial adjustment period, as it can be helpful for other customers to be aware. Your comments have been noted and will be shared with our internal team. We’re grateful you took the time to let us know, as your experience truly matters to us.

      Kind Regards,
      Shark Beauty

  • Rated 5 out of 5 stars

    Shark Glow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do enjoy using this for my daily skin routine. I do see an imporvment in my face.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves it it makes her skin really soft and she been trying to do it every day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great if you love facials

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s too early to tell if I'm seeing results from the product, but I do love being able to do an at-home hydrofacial.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price. Works a little.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is OK, I'm not sure it's working as well as some have reviewed. I do see a little cleanup where my pores are concerned. I think I need to try a professional pore cleaning first, and then use this for regular maintenance. My personal opinion is that its definately NOT worth the price.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Gina,

      Thank you so much for writing a review. We're truly sorry to hear that the Shark FacialPro didn't meet your expectations. We understand how disappointing it can be when the Facial system didn't perform to complete your needs, and we know that you expect value for your purchase. We'll pass this information onto our development team for future improvements. Should you have any further questions about the FacialPro's features and functions, you can contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Beauty

  • Rated 5 out of 5 stars

    Amazing at home facial

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife lives it. I even started to use it. Using this two times pays off its self. Facials are expensive now a dasy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Used for 3 weeks now. I feel the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facials at home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product pays for itself. No more needing to book facials

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than the salon!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my wife says it’s better than the $150 facials she gets from the salon!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid Build, Confusing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality but confusing to use, hard to travel with

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Joe,
      Thank you for your feedback. We’re glad to hear you found the build quality solid, but we’re disappointed to learn that the unit felt confusing to use and difficult to travel with. We will absolutely share your comments with the relevant teams for consideration on future products. If you’d like assistance learning how to use the unit, our team would be more than happy to help. Please give us a call at 1‑855‑427‑5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.
      Best Regards,
      Shark Beauty

  • Pros mentioned:
    Heating performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Shark FacialPro

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had a professional facial so I didn't know what to expect with this home unit. I really appreciated the high end packaging! It made everything feel like it was at the professional level. I also love how both the exfoliation and the heating and cooling unit both use the same battery base. I charged before first use and after a week, it's still not drained. The guide was super helpful though I still don't have it down to the timing as described in the booklet. I used the heater to prepare my face for the detox mode. It helped to open pores. The unit came with 4 tips normal and sensitive, each of those having a T-zone and a regular. the first time I used the normal skin tips. These were a bit much for me because when moving over the skin, it was actually painful. I worked to lower the intensity as well as change the tips and that helped. I did use the provided Detox serum for that step. After that step, I used the Infuse in the reservoir to increase hydration in the unit. My face felt very nice after this step! I then switched out the top unit to the DePuffi attachment and ran it on the cool setting. This felt wonderful! I have noticed some purging since and that was also mentioned in the guide. I'm glad that they did mention it or I would have probably stopped using the unit. This is a great tool to add to my skincare routine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heating performance, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great At-Home Facial

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark FacialPro Hydro-Powered System is a spa day in between spa days. The device and accessories are all packaged very nicely and the instructions were easy to understand. The battery part of the device came with a partial charge, but it is still recommended to fully charge if before first use. I found that the facial device provided a toned-down version of a more expensive hydrafacial at a spa. I first tried the gentle tips and didn't feel like it was very effective. I then tried the normal tips and they felt more like how I was expecting. The increased suction power was noticible. If you have very sensitive skin, I can see how one may want to use the gentle tips. However, I think the normal tips are suitable for most people. I also found the wide tip to be more useful than the t-zone tip. I found the t-zone tip only useful for the area between my eyes. The wide tip worked more efficiently for the rest of my face. The claim is that you can see the results in the gunk tank. I think this is a bit of a marketing gimmick. You're instructed to wash your face before running through the routine, which I did. I'm thinking this will affect what's deposited in the gunk tank. My tank just looked like cloudy water. I'm sure most of the cloudiness was from the Detox solution that you're to apply before using the device. That being said, my face did feel cleaner than just washing my face. After emptying the tank, the next step is to hydrate. You squeeze the Infuse serum into the dispense section to hydrate your face with hyaluronic acid. This felt refreshing, but since you're still using the same suction device, I'm left wondering how this gets into your skin more than just applying HA to your skin with your fingers. I'm not too convinced on the effectiveness of this step. I ended with the DePuffi InstaChill mode. This felt great! I was amazed how it got so cold, so quickly. The instructions stated this step lasts for 4 minutes. That gave me the impression that the device would turn itself off after 4 minutes. It didn't. Maybe my misinterpretation. Overall, I'd have to say I like the Shark FacialPro Hydro-Powered System. It's a great at-home facial treatment. I feel it's not meant to replace a professional facial, but it could certainly extend the time between getting those expensive facials.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Heating performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty Good

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark - FacialPro Glow At Home Hydro-Powered Facial System is a great concept and I really like the way it is packaged. It’s an all-in-one facial system that combines cold and heat to de-puff and all is a unique suction device to rid skin of oil and dirt. It is easy to put together and the instructions are very accurate. It comes with essentially three different attachments. The first one is the cold de puffing attachment. I love how this feels on the skin. You push the bottom and can control the amount of cold you use. It feels so good gliding over the skin. There is an insert that shows the directions and areas to target. This de-puffing attachment can also be switched to heat. This also feels great on the skin and the heat level can be adjusted very easily as well. I really enjoyed both the cold & the heat on my face. The other feature of the unit is the suction attachment that has different tops for smaller or larger areas and for normal or soft suction. This took a little bit of trial and error to figure it out. Filling of the reservoir and changing the tips were easy. It was a little difficult to get the suction on the skin to work correctly. The concept was good, but the top would kind of skip across the skin and lose suction. After awhile and working at different angles it worked better. Overall, my skin felt very soft afterwards and the cold/heat function felt really good. Only time will tell if it helps with puffiness under the eyes. It has a self clean cap that makes it easy to clean.

  • Pros mentioned:
    Ease of use, Skin quality, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Shark FacialPro Glow

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Shark FacialPro Glow At Home Hydro-Powered Facial System in Blue. The FacialPro Glow is straightforward to use. It took a little time for me to get use to the many steps, but the instructions were clear, and the controls were simple. By my third time using the device, I was familiar enough to use it without instructions. There are various steps involved with the facial itself, starting with applying the AHA/BHA Detox gel. After three minutes, it was time to do the first pass of the hydro-facial, using 10ml of water. This three-minute step decongests the impurities that had been loosened by the gel. As recommended, I used the wide tip for most of my face and switched to the thinner tip for my T-zone. The tip provided just enough suction with the water jet for me to feel like it was exfoliating my skin, without being overpowering. It felt gentle and lightly ticklish, but never uncomfortable. The next step was to repeat this using the Infuse BHA toner in the water tank. As both exfoliations took place, the “gunk” tank filled with murky water. This was water from the clean tank mixed with the excess oil, sebum and dead skin cells extracted during exfoliation. I also noticed a few specks in the dirty tank, a sure-fire sign it was cleansing more from my skin than my usual cleanser. I did notice my skin getting a little red during this step, which was short-lived, a little pinkness is common and should settle within a few hours; very sensitive skin can take up to 72 hours. The FacialPro Glow is an effective at-home facial device that you shouldn’t be afraid to try if you follow the instructions carefully. In my experience, it made my skin feel smoother and more glowy.

    I would recommend this to a friend