Customer Ratings & Reviews
- Model:
- FH320PL
- SKU:
- 6649210
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the product's effective heating performance, which helps open pores, and its refreshing ease of use. Many have also noticed tremendous improvements in their skin quality. Additionally, users appreciate the noticeable increase in suction power, long-lasting battery life, and easily adjustable heat levels.
This summary was generated by AI based on customer reviews.
Not impressed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this twice since I got it- waited 7 days between. Since I turned 60 I have really been looking at my skin and I thought this would be perfect. So, first use I noticed it didn’t “glide” over my face. Short choppy movements is the best way to describe it. I did use the sensitive pieces. After about a minute it started to move easier but only when I dragged it downward and you should never pull down on your face- always up and back. The tank that fills after the first part was filled with pretty clean looking stuff when I was done. In the machines defense, I do not use any face makeup besides mascara. I followed the instructions and when my face was red, the cold settling while putting on my night cream was nice. It’s even nicer in the morning to cool down the sleep puff! Anyway, I figured the second time would be better and no. It was not. Still no gliding no matter how lightly I used it. The other thing I do not like is that you have to use their chemicals. Not completely sure if it’s good for my skin and an added expense. ***the Cold part is excellent!!! Perfect for morning puff and evening tiredness. This is all 2 stars of the 2 I gave. I’ll stick to my scrubby once a week- much cheaper and I have control.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for taking the time to share your experience with us. We’re sorry to hear that the device hasn’t been working as smoothly as you expected, especially with the lack of glide even when using the sensitive attachments, and your concerns about pulling downward on the skin. We understand how disappointing this can be when you’re hoping to add something helpful to your skincare routine, and it’s completely understandable to have questions about the required solutions and how they may affect your skin. We’re glad to hear that you enjoyed the cold feature, which many customers love for reducing puffiness and soothing the skin, and we’re happy it worked well for you. Still, we want to make sure the entire experience feels comfortable and beneficial, not just one part of it. We’d really like the opportunity to look into the issues you’re experiencing to better understand what happened and see how we can help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’re here to support you with the next steps. Kind regards, Shark Clean
Shark-Facial Pro Glow
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tested the Shark-FacialPro Glow At Home Hydro-Powered Facial System. When reading the materials it states you can tell a difference within about 9 minutes and in addition to this you should notice a difference within approximately two weeks. I decided to select the Wide Tip and T-Zone tip for sensitive skin users. It comes with a starter kit that includes these parts as well as a normal wide and t-zone tips. When using the unit called the Depuffi attachment I placed the wide tip into the device. This was after I applied the AHA+BH serum on my face. I allowed it to sit for about 3 minutes. Then I turn the device on to exfoliate and extract. I had filled the tank with cool water. As I used the device I could see the water that was being used go into the second tank, as this I am assuming is getting rid of the dead skin. Then I put in the Hdro Infuse serum and used the wide tip and t-zone tip as well. At the end I decided to use the Instachill to soothe my skin. I could feel tingling with using the device. The booklet states this is normal. Usually when I use products exfoliate and try new things it takes my skin time to adjust. For right now I am going to say that I haven't noticed any flair ups. The devices seem to work pretty well. Given a few weeks time, I will update my review if I see there is a major difference. I did like how the Instachill cooled the face down. That was nice. Pros: Skin feels soft and nice Feels clean Cons: None at this time.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you so much for sharing such a detailed and thoughtful review of your experience with the Shark FacialPro Glow At‑Home Hydro‑Powered Facial System. We’re delighted to hear that each part of your routine, from the Wide and T‑Zone tips to the Depuffi attachment and Instachill, worked smoothly for you, and that your skin felt soft, clean, and nicely soothed afterward. It’s also great to hear that you didn’t experience any flare‑ups and that the cooling sensation from Instachill was a highlight for you. We truly appreciate your early impressions and the time you took to describe your experience step by step. Your feedback is incredibly valuable to us, and we look forward to hearing your update in the coming weeks as your results continue to develop. If you ever have questions or need support, please feel free to reach out. You can contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’re always here and happy to help. Kind regards, Shark Clean