Customer Ratings & Reviews
- Model:
- WW201
- |
- SKU:
- 6599424
Customer reviews
Rating 3.8 out of 5 stars with 217 reviews
(217 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the HydroDuo for its cleaning performance on small spills and ease of use, further highlighting its lightweight design. The built-in light and cordless feature are also appreciated, along with its surprisingly quiet operation. However, some customers have expressed concerns regarding its suction power, battery life, and capacity. A few customers also feel that the liquid compartment is a little small.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Better results with a mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is always cutting off. Battery life is nonexistent. The water reservoir only holds two tablespoons of liquid before shutting off.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Nina,
Thank you for sharing your experience. That definitely doesn’t sound like the performance you should expect. The issues you've described, cutting off unexpectedly, extremely short battery life, and a minimal water reservoir capacity, suggest something may not be functioning correctly.
We recommend having this looked into by our customer service team, who can help troubleshoot or explore further options. Please give them a call at 1-855-427-5127 so they can assist you directly. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
- Cons mentioned:Suction power
Rated 1 out of 5 stars
Try something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only Shark product that has been a disappointment. It is woefully underpowered. It doesn’t do anything well. I returned it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for your feedback on our product. We understand your disappointment and regret that it didn’t meet your expectations, leading to a return. This isn't the standard we strive for. We’ll be sharing your experience with our development team as we continue to improve. We hope to have the opportunity to serve you again and regain your confidence in our brand.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Courtney
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Quick easy clean up for hard wood floor. Light weight. The battery life is awesome.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum cleans all the dirt up I’m just reviewing because I have too
I would recommend this to a friend- Cons mentioned:Suction power
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good for small debris is more like a map for me.
I would recommend this to a friend - Cons mentioned:Suction power
Rated 1 out of 5 stars
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the it. Has no power. For it being a shark disappointed. I returned it for a refund
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .*Hi there,
We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon – Fri 9 a.m. — 9 p.m. ET | Sat. 9 a.m. — 6 p.m. ET
Best Regards
Shark Clean
- Cons mentioned:Suction power
Rated 2 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for small areas unfortunately suction is not as strong and does not pick up a lot
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to provide your feedback for the Shark - HydroDuo with Dirt-Reveal Technology.
Something doesn't seem quite right about how your product is performing. We'd like to ensure it's working as it should, so please give our team a call at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not do what it said it would do. The water would not dry up off the floor. It will be wet for a long time and the more you put the wire on the floor the more wetter It would be it was just not up to standard. It was just not good sorry God bless.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave your review!
We sincerely apologize for your less than satisfactory experience with the performance of your Shark HydroDuo. The issues you've mentioned suggest that there might be a problem with your unit. To ensure you get the best out of your unit, we warmly suggest contacting our team at 1-855-427-5127, and we would love to help you make the most of your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark brush mop awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect broom mop for college. We all know that kids are messy this product is perfect for a quick easy clean
I would recommend this to a friend- Cons mentioned:Suction power
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with dog hair. Suction power is not great.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alejandro,
Thank you for sharing your feedback. We understand how frustrating it can be when the vacuum doesn’t perform as expected with pet hair. This isn’t the experience we want for our customers, and we’d love to help resolve this for you. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to assist you with troubleshooting and review available options as we work to regain your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean NA
Rated 5 out of 5 stars
Shark
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best wet mop/ vacuum. I would recommend to anyone!
I would recommend this to a friendRated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. But needed a bigger one for my house.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for quick clean up. Would recommend this product
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More of a polisher then a cleaner but good at what its meant to do
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Luis,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with how your HydroDuo cleans your home. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
I love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love her, she makes my life simpler I totally recommend it
I would recommend this to a friendRated 5 out of 5 stars
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for hard woods! Moving to a capreted home so no longer useful sadly. Would have really lived to continue using the laser function.
I would recommend this to a friendRated 3 out of 5 stars
Shark not the best product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not loving the item. Not sure it is cleaning my floor well.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lori,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your HydroDuo. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Will return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will return it tomorrow! Leaves wet streaks on the sides and battery don’t last enough to finish the house.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your feedback, Maribel!
We’re truly sorry to hear that it’s leaving wet streaks and that the battery life isn’t sufficient to clean your entire home. This isn’t our usual standard, and we appreciate how frustrating this must be. We would feel the same in this situation, and we’d like to help you. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved!
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product - as required and good price. Recommend
I would recommend this to a friendRated 5 out of 5 stars
Nice product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product with the blue light it helps see the dust particals in dark areas. Overall i like this product.
I would recommend this to a friend