Customer Ratings & Reviews
- Model:
- WW201
- SKU:
- 6599424
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the HydroDuo's easy cleaning, dirt-reveal technology, cordless convenience, long battery life, and powerful performance. They appreciate how the dirt-reveal feature illuminates dirt and debris, making cleaning more efficient. The cordless design and long battery life provide freedom of movement and extended cleaning time. Customers also find the HydroDuo powerful in picking up dirt and debris, making it an effective cleaning tool.
This summary was generated by AI based on customer reviews.
Shark wet/dry duo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wet dry vacuum is awesome convenient and the led dirt technology is great makes catching every dirt particles a cinch
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. It does leave a streak, and doesn’t clean like how all the other reviews stated. Disappointed.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to leave a review.
We're so sorry to hear that your HydroDuo is leaving streak marks, and that it is not cleaning as you expected. We truly understand how disappointing this is for you. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try this. Used it once and the suction is very weak and the dust get everywhere.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Andrea,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the weak suction and dust issues you experienced with your WW201 Shark® HydroDuo—that’s definitely not the experience we want for our customers. Something doesn’t seem quite right with how your unit is performing, and we’d like to make sure it’s working as it should. We’ll be more than happy to assist you. Please call our Support Team at 1-855-427-5127 so we can help resolve this for you. Hours: Mon – Fri 9 a.m. — 9 p.m. ET | Sat 9 a.m. — 6 p.m. ET Your feedback helps us improve future designs and performance, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this piece of trash don’t work. The battery suck.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jaime,
Thank you for taking the time to leave a review.
Based on the battery performance you’ve described, it sounds like there’s a chance the HydroDuo may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
This vacuum is awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works pretty well on carpet picks up hair and debris pretty well
I would recommend this to a friendGreat brand!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great just not what I needed! I was looking for something that had the steaming feature.
I would recommend this to a friendShark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and reliable meant for quick clean up moping
I would recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with dog hair. Suction power is not great.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alejandro,
Thank you for sharing your feedback. We understand how frustrating it can be when the vacuum doesn’t perform as expected with pet hair. This isn’t the experience we want for our customers, and we’d love to help resolve this for you. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to assist you with troubleshooting and review available options as we work to regain your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean NA
- Cons mentioned:Suction power
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has little to no suction. does not clean floor at all. Does not work as it states.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the suction on your HydroDuo. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Efficient and light weight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does good job cleaning hardwood floors. The light feature helps to find small particles and stains on the floor.
I would recommend this to a friendNot with the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is too round to get in corners. While the light does illuminate debris, the vacuum does a poor job of actually picking it up.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Necole,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark HydroDuo. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
shark duo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its great! it cleans everything doesn't leave anything behind.
I would recommend this to a friendGreat hardwood cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it. Make sure you read instructions.
I would recommend this to a friend- Cons mentioned:Battery life
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charge doesn’t last I can only do my kitchen and it dies and I have to charge again. It works well if it kept its charge.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the battery life of your Shark Hydro Duo. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
I love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum ever i love it sooooooooooooooo much.
I would recommend this to a friendShark Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like it, returned. Didn't really pick up much and the water stayed on the ground
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kimberly,
Thank you for your feedback on the Shark HydroVac. We’re sorry to hear that it didn’t meet your expectations in terms of pickup performance and water recovery, and we understand why you chose to return it.
Your comments are valuable and will be passed along to our product development team as we continue working to improve functionality and user experience. If you'd like to explore other options better suited to your floor cleaning needs, our Customer Service Team is here to help at 1-855-427-5127.
Kind regards,
Shark Clean
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and works great, comes with everything you need
I would recommend this to a friendNot very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cannot pickup liquid very well and the compartment to store liquids is very small. Would not recomend tineco is better in my opinion. The slef cleaning also isnt very well.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Shark vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the effort i did not like the after use cleanup
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi There,
Thank you for your review.
We're sorry to hear you're not loving your Shark and please know that your feedback has been taken on board. If you'd like a member of our customer service team to look into this in more detail, please don't hesitate to give us a call on
1-855-427-5127, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean
Vacuum/ Mop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water bottle kept popping out while using it..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your HydroDuo. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further.
Kind regards,
Shark Clean