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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 204 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers admire the HydroDuo's easy cleaning, dirt-reveal technology, cordless convenience, long battery life, and powerful performance. They appreciate how the dirt-reveal feature illuminates dirt and debris, making cleaning more efficient. The cordless design and long battery life provide freedom of movement and extended cleaning time. Customers also find the HydroDuo powerful in picking up dirt and debris, making it an effective cleaning tool.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 204 reviews
  • Rated 2 out of 5 stars

    Not good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not do what it said it would do. The water would not dry up off the floor. It will be wet for a long time and the more you put the wire on the floor the more wetter It would be it was just not up to standard. It was just not good sorry God bless.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave your review!

      We sincerely apologize for your less than satisfactory experience with the performance of your Shark HydroDuo. The issues you've mentioned suggest that there might be a problem with your unit. To ensure you get the best out of your unit, we warmly suggest contacting our team at 1-855-427-5127, and we would love to help you make the most of your product.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for hard woods! Moving to a capreted home so no longer useful sadly. Would have really lived to continue using the laser function.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i expected. Doesnt vacuum up very well. Thumbs down

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Robin,

      Thank you for taking the time to leave a review. We’re truly sorry to hear that your HydroDuo didn’t meet your expectations and doesn’t vacuum up very well. We understand how disappointing this must be, and we sincerely apologize for the inconvenience.

      Kind regards,
      Shark Clean NA

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product with the blue light it helps see the dust particals in dark areas. Overall i like this product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Will return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will return it tomorrow! Leaves wet streaks on the sides and battery don’t last enough to finish the house.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for your feedback, Maribel!
      We’re truly sorry to hear that it’s leaving wet streaks and that the battery life isn’t sufficient to clean your entire home. This isn’t our usual standard, and we appreciate how frustrating this must be. We would feel the same in this situation, and we’d like to help you. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved!

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Suction power

    Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No so good, no good power, really I no recommend it no for me

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Maggie,

      Thank you for sharing your feedback. We’re sorry to hear that the HydroDuo didn’t meet your expectations for power. We understand how disappointing that can be and appreciate you letting us know. Your input is valuable and helps us improve future designs.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Suction power

    Rated 2 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for small areas unfortunately suction is not as strong and does not pick up a lot

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to provide your feedback for the Shark - HydroDuo with Dirt-Reveal Technology.
      Something doesn't seem quite right about how your product is performing. We'd like to ensure it's working as it should, so please give our team a call at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. It doesn’t roll well across hardwood floor planks. Suction power is decent but not great.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your expectations for our Shark HydroDuo has not been met. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More of a polisher then a cleaner but good at what its meant to do

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Luis,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with how your HydroDuo cleans your home. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product - as required and good price. Recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark not the best product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not loving the item. Not sure it is cleaning my floor well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Lori,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your HydroDuo. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it; it's super practical. It's very useful for those days of the week when I don't have much time to do a thorough cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it and use it and worked well! i dont see this product a bad purchase! cheap economic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark wet/dry duo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wet dry vacuum is awesome convenient and the led dirt technology is great makes catching every dirt particles a cinch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like that it doesn’t heat up and steams like other ones.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review for the Shark - HydroDuo with Dirt-Reveal Technology.
      We are very sorry to hear that you are not satisfied with the cleaning and heating performance of the unit. We will certainly share your feedback with our relevant teams for consideration regarding the design and steaming quality of future products.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Money wasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a waste of money, this does vacuum stuff up but as for the mop part it’s awful. My floors after mopping were still filthy I would go over the same area over and over and it still would not get clean. I hate that I wasted my money.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Carrie,

      We’re really sorry to hear about your experience, and we appreciate you taking the time to share it. It’s disappointing to know the mop function didn’t meet your expectations, especially after investing in a product you hoped would simplify your cleaning routine. Your feedback is important and will be shared with our product team to help improve future designs. In the meantime, we’d love the chance to make this right. Please reach out to our Shark support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can assist you further. Thank you again for your honesty, we’re here to help.

      Kind regards,
      Shark Clean.

  • Rated 2 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best. It does leave a streak, and doesn’t clean like how all the other reviews stated. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your HydroDuo is leaving streak marks, and that it is not cleaning as you expected. We truly understand how disappointing this is for you. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    This vacuum is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works pretty well on carpet picks up hair and debris pretty well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great just not what I needed! I was looking for something that had the steaming feature.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this piece of trash don’t work. The battery suck.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jaime,
      Thank you for taking the time to leave a review.
      Based on the battery performance you’ve described, it sounds like there’s a chance the HydroDuo may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

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