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Customer Ratings & Reviews

Your price for this item is $53.99
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The comparable value price is $269.99

Customer reviews

Rating 4 out of 5 stars with 320 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 320 reviews
  • Rated 5 out of 5 stars

    Best sharp yet,but worst WIFI yet!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this to upgrade my 750RV,first off this is the best sharp you can buy under $250.00.They re-did the 2 side brushes and you now have 3 mini brushes on either side that is very good,it's also wider in size than the older models and a bit lower to the ground.also,updated AI makes this model better at not getting stuck(had this for 2 weeks and it has not gotten stuck yet!) it also quieter than the older models :) now! the 1 bad thing...the WIFI is still a pain to use.I am so disappointed that sharp has not solved this problem yet! I used the sharp app that found this and my older model,goto my alexa app and i cannot find both vacs,so i used the sharp app to start the vacs and now...it cannot find both of my vacs! this is soooo upsetting! however,it does the job very well on floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workhorse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even without the mapping tech, our Ultron is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! Works great , gets around well . Defiently recommned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter’s new apartment and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product use daily . I would buy again. Love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Technical issues - says Full when vacuum has been

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shark robot vacuum stopped working about a year after purchase. Didn't realize it was still within the warranty at the time. Shark Vacuum says it was full when it has been completely emptied. We purchased a roomba in 2019 and it out lasted this shark robot vacuum that was purchased for xmas in 2022. The height was nice could go under furniture. This one an impulse buy. Should of done my research instead of getting tempted by the sale price.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought from my mom and she loves it. She recommends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was awesome product, very beautiful and clean faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, works great, changed my life

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    tankless robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman said it had a self emptying dock/tank, but it does not

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback about the Shark ION Robot Vacuum. We’re sorry to hear that you were misinformed about the product’s features and understand how disappointing this must have been, especially if you were expecting a self-emptying dock.

      The Shark ION Robot Vacuum is a great option for automated cleaning but does not include a self-emptying feature. For models with a self-emptying dock, we’d be happy to help you explore options that meet your needs. Please feel free to contact our Customer Service team at 1-888-228-5531 for assistance.

      We’ll also share your feedback to ensure clear communication about product features. Thank you for considering Shark, and we’re here to help ensure you find the right product for your home.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Didn't work. No wifi.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like this machine at all. Never had a chance to use it. It wouldn't connect to wifi. I spent 3 days trying. Even with geek squad and sharks teams trying, it still wouldn't connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not work the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this newer model would be 'smarter' than the one I have had for years. Basically, it is lazy. Doesn't do much work (still 2 bars left) before returning to recharge. Crashes into things even after 'learning' the room. So it's more a babysitting job than I want. Also, it backs into the charger so needs to be removed to empty the debris bin. Too bad I tossed the packaging or it would go back.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Don't recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were happy with this vacuum initially but now it doesn't clean like it did when we first purchased. Got it for a good price, so I thought I'd give it a try...wish I would have just spent up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wi-fi connectivity

    Rated 1 out of 5 stars

    Sorry - wanted to love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not connect to wifi. we had a tech come to the house and he couldn't get it connected either

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I use it daily on my hardwood floors, I dont use it on the csrpet just to reserve its lifespan. Keeps having 2 dogs easier with minimizing fur

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Low profile.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great prrice to get started in the robot vacuum world. Smaller waste canister, but longer battery. Like the lower profile to fit under things.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good vaccuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good product. Reasonably priced but performance was awful. Would have given 1 star but best buy app wont allow it so it prefers only positive comments

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excited to see what it can do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it a lot yet, but so far no complaints. Going to take it down to my apartment where I intend on using it a lot, and I'll update the review if anything changes

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, cleans up like it needs to. sometimes have to go back in with a broom to get the corners but that’s not bad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money with this model, it won’t connect with your home WiFi with or without shark support, I’m still trying to get mine to connect and with my work schedule it’s a pain to get of shark technical support which unfortunately for me went past the returnable date for this product and now I’m stuck with it

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with connecting your Robot. If you still need help with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean