Customer Ratings & Reviews
- Model:
- RV763
- |
- SKU:
- 6514531
Customer reviews
Rating 4 out of 5 stars with 320 reviews
(320 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Does the job expected.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have it set to start every day at the same time. Starts as desired and does a great job.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark Robot vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up cat hair great, much better than I expected
I would recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 1 out of 5 stars
Don’t buy shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to wifi, have tried everything even bought a new router. Won’t connect to 2.8 wifi
No, I would not recommend this to a friend Rated 2 out of 5 stars
Bad robotvac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im disappointed with this vac ea cheapest one works better then this one
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about a mo th an will only run for a coupke minutes then shuts off and keeps saying dust bin is not correctly installed. No matter how many times i take it out and reinsert it (after emptying it) it still wont run. Biggest waste of money.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Cons mentioned:Noise level
Rated 1 out of 5 stars
Loud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. It is super loud and was scratching my hardwood floors.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not very smart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I screwed up and went cheaper - this model just rubs aroubd until it hits something.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark robot vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job for the price definitely recommend to a friend
I would recommend this to a friend Rated 1 out of 5 stars
Not a very good purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really doesn’t have a lot of suction power. Also, has a very hard time finding docking station.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for taking the time to share your feedback. We genuinely regret to hear that your Robot vacuum is not functioning properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Buy it your love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and also to set up cleaned my whole House
I would recommend this to a friend Rated 1 out of 5 stars
poor queality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 months and its broken, battery die already, I been use it maybe every 2 days
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alejandro,
Thanks for sharing your review.
We're sorry to know that the battery of your Shark Robot Vacuum has stopped working, we understand your disappointment, especially on a recent purchase. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to help you to get this resolved.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark is more like a Dory
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still had to go behind it with a stick vacuum. Very disappointed
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 4 out of 5 stars
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is worth it for the money. However would not call it efgicient enough.
I would recommend this to a friendRated 1 out of 5 stars
Weak and noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very weak and makes alot of noise. The side brushes don't extend so it doesn't reach corners. It often runs out of battery trying to dock causing you to have to do it yourself and it does not come with a remote and the app was not compatible qith my phone. Very poorly designed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this vacuum in May 2023, and it’s not working anymore since October 2023, I don’t recomen it. Not a happy customer :(
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, I'm sorry to hear about the issues you're experiencing with your Shark Robot. I understand your frustration, and I want to help. Could you please give our dedicated customer service team a call at your earliest convenience at 1-888-228-5531. They'll be able to assist you and address the concerns you have. Thank you for bringing this to our attention, and we appreciate your patience. Kind regards, SharkClean
Rated 1 out of 5 stars
Returned due to WIFI issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it due to not being able to connect to wifi. I contacted Shark Customer Service and was told they would call back. I had received a call 2 days later but had decided to return and stick with the Roomba.
No, I would not recommend this to a friendRated 1 out of 5 stars
disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not vacuum well. Cannot find the docking station even if cleaning rt next to it. Will not program to my android phone. so disappointing because i thought it would be better than my old shark. Not so. Wish i could return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my package arrived, the box looked terrible. Like it had been opened or thrown around. I didnt want to chance using a defective robot vaccum so i issued a return. Im highly disappointed as i was looking forward to using this daily.
No, I would not recommend this to a friendRated 1 out of 5 stars
Quit working after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this daily. And after one month stopped working saying suction not strong enough. Cleaned everything and rest and still wont run
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Robot. If you still need help with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Rated 1 out of 5 stars
Poor technology
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hook up to Wi-Fi. Stuck with is because of the short 15 day return policy.
No, I would not recommend this to a friend