Customer Ratings & Reviews

Have been using it for over two months and its excellent!

Excellent. Works great. Don't need to vacuum my floors anymore

This works so good I use it to clean my living room. Vacuums really good

Great value at purchase price. Rug avoidance zones a known challenge but with online work arounds can manage.

Very happy with this vacuum it is very accurate on cleaning all areas

Just as described i am very happy with my new smart vacum

Has the be the worst purchase I've ever made. This thing is so dumb I can't believe it's ever marketed as "smart" technology. It is like a blind child that needs watched constantly. It ramps objects instead of avoiding them. It refused to dock itself, instead doing 7, that's right, 7!, laps around the walls, scraping the baseboards and hitting every single, and I mean EVERY, wall. Even though it knew from mapping that the walls were there!! It mopped the floor once then proceeded to go around the edges of the walls 6 times. Why?? How does that make sense? This thing is a nightmare and I'm returning it.

I have had it for two weeks and to date has performed flawlessly

Works well and cleans hardwood floors. I am quite satisfied

This is my second shark robot vac. Work great never had issues

Great great products made great Christmas present ,

Absolute life saver!..............................

Excelent product, just sometimes have problems to back charge station,

Works great love my shark cleans very well . Glad I bought it

Great product ! Works great ! Gets stuck easy, needs some supervision

Good but biggest issue on this is there are 3 floors (Baeement, first floor and second floor) and i cant create 3 maps or worst case i cant create 3 accounts on 3 phones to create a seperate map.

Nice little vacuum. Super easy to setup and get going

The shark iq Needs to be supervised with mopping..

Very nice product. I love it and my daughter also.

The Shark Matrix 2-in-1 is a robot vacuum that also mops, positioned as a relatively hands off solution for maintaining floors without needing to juggle multiple devices. In the box you get the robot itself, a charging base that the vacuum self empties into a bagless collection bin (yay), a reusable mop pad, and the usual assortment of cables and documentation. Visually, it looks like most modern robot vacuums. Low profile, circular, matte plastic, and designed to disappear under furniture. Nothing about it screams premium, but it also does not look cheap or out of place sitting against a wall. Setup is straightforward. You plug in the base, place the robot on it, and go through the SharkClean app to get it onto your wifi network. The app walks you through mapping the house, which involves the robot doing an initial exploratory run. This is where the Matrix branding comes in. Instead of the more random wandering behavior of older robots, it moves in a grid like pattern and builds a reasonably accurate map of your space. You can label rooms, set no go zones, and choose whether a run should vacuum, mop, or do both. The app is functional and clear, though not especially fast. It does the job without getting in the way, which is really all you want here. In daily use, vacuuming performance is good. It handles dust, crumbs, and pet hair without issue on hard floors and does a respectable job on low to medium pile carpets. It is not going to replace a full size upright for deep cleaning, but for routine maintenance it keeps things looking consistently clean. The brushroll does a decent job resisting hair wrap, though it still benefits from occasional manual cleaning if you have pets or long hair in the household. The mopping feature is best thought of as maintenance rather than deep cleaning. The sonic mopping action does help loosen light dried on grime, but this is not something that will remove old sticky spills or heavy stains. What it does well is keep hard floors from getting that dull, dusty film that builds up over time. Running it a few times a week makes the space feel cleaner overall, even if you still need to break out a real mop once in a while. The robot automatically avoids carpets when mopping, which works reliably as long as your rugs are not extremely thin or oddly shaped. Navigation has been mostly solid. Once the map is established, it cleans methodically and does not miss large areas. It occasionally gets confused by chair legs or cluttered spaces, but recovery is usually quick. If you have a very busy floor plan with lots of cables or lightweight objects, you will still want to do a quick pass to tidy up before a run. Noise levels are reasonable. You will know it is running, but it is quiet enough to hold a conversation or watch TV in the same room. Maintenance is minimal with the self emptying base. Emptying the onboard bin is infrequent, and rinsing the mop pad takes only a minute. Battery life is sufficient to handle medium to large spaces, and the robot will return to the base and resume if it runs out mid clean. Note, while you have a single robot that can vacuum and mop, you do need to manually swap the dustbin for the mop modules. The mop also doesn’t empty itself, you will need to do that. Overall, the Shark Matrix 2-in-1 fits well into a routine where you want floors to stay consistently clean with minimal effort. It vacuums well, mops well enough, and navigates predictably. It is not perfect, and it does not eliminate the need for occasional manual cleaning, but it significantly reduces how often you need to think about floors at all. For a mixed home with both hard floors and carpets, it strikes a good balance between capability, convenience, and cost.