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Customer Ratings & Reviews

$599.95
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Comp. Value: $699.99

Customer reviews

Rating 4.6 out of 5 stars with 167 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-167 of 167 reviews
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Great concept that needs to mature

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this a better rating because the idea of having a robot vacuum that also mops my floors is exciting. The concept is very good, but the product falls short with its execution. The vacuum and mop both do a fantastic job when it works. It’s the algorithm of the robot that falls short. The mapping does a descent job discovering the area to service, but the memory of where it encounters issues leaves a lot to be desired. Shark Ninja produces a nice and quiet machine compared the competition. The brush roller system and the self-emptying capabilities are second to none. The vacuum capabilities work much better than the mopping capabilities. The idea behind a multifunctional device is to make life easier. I found myself pulling the robot from a stuck position multiple times. While this can happen, it repeated the same position multiple times. I often had to manually relocate the robot to stop it from repeating the same attempts. In the end, it ran out of battery power before it completed the course. I ended up finishing up the mopping manually. Hopefully a software update will help with the learning capabilities.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Markus,

      Thank you for taking the time to share such detailed feedback. We truly appreciate your insights on both the strengths and areas for improvement. It’s great to hear that you value the concept and enjoy features like the quiet operation, brush roller system, and self-emptying capabilities.
      We understand how frustrating it must be when the mapping and navigation didn’t meet expectations, especially when the robot repeats the same stuck positions and runs out of battery before completing its course. This isn’t the experience we want for our customers, and we’d love the chance to help. Please give us a call at 1‑888‑228‑5531, where one of our product specialists can troubleshoot and explore solutions, including updates that may improve performance.
      We’re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Clean NA

  • Rated 5 out of 5 stars

    Best Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum! Easily maps the house and cleans very well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I have time to rest!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this vacuum! I wash there was an option to just vacuum without having to take the mop plate off and on. It isn't super loud which is nice and it makes it so I don't have to worry about sweeping and mopping all of the time. (I have a dog and a cat so our floors get gnarly.)

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A little vacuum helper everyone needs

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little vacuum robots keep getting better and better and the AI mapping is really impressive. I like how it explores your space first and then allows you to set rooms by their name and then block certain areas using the software. You can also hook it up to your home assistant of your choice and you can schedule automated routines. The self emptying canister is now the only way to go. Gone are the days where you had to empty the bin manually out of your robot every time (sometimes twice a session). Now the robot handles everything, and while these are ideally still for low carpet and hardwood floors, you can get decent results vacuuming a high pile rug as long as your expectations are kept in check. This unit can also mop which is more or less wetting your floor, and then using a washcloth to wipe it up. You’re not gonna get scrubbing, nor will you get the results of an actual mopping, but I can see how could maintain a clean floor that’s already been mopped and scrubbed. That’s where these robots really shine. Instead of thoroughly vacuuming your place once a week you run this vacuum once or twice a day and it maintains a clean floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great, it does everything that it says it will and leaves the place really clean. When operating, it produces minimal noise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great time saver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life easier, only issue is if you pick it up while vacuuming it will throw it off and takes a vit to relearn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good and I’m typing more words to get 50 characters

    I would recommend this to a friend