Customer Ratings & Reviews
- Model:
- RV2320S
- |
- SKU:
- 6542043
Customer reviews
Rating 4.4 out of 5 stars with 698 reviews
(698 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Happy with this product!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with this model! It has been my 'missing' link!! It cleans great and even reaches spots I normally miss with standard vacuums,
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Decision Ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a game changer. I love our Shark “Optimus” vacuum. It does a great job and saves us time doing another chore.
I would recommend this to a friend - Pros mentioned:Navigation
Rated 5 out of 5 stars
Awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this robo vac. It works great with all my dog’s and cat’s hair. It shockingly never gets stuck like my previous robo vac. Love the self emptying function, so convenient!
I would recommend this to a friend - Pros mentioned:Runtime
Rated 5 out of 5 stars
Life changer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great, cleaned 1000 ft in about an hour. Has to recharge once during while house clean when on highest level. Can get the entire house in one charge on normal.
I would recommend this to a friend - Pros mentioned:Runtime
Rated 5 out of 5 stars
My Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love my robot. I am an older woman, using the robot sure helps my back.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! Bought this for my wife. We researched it and it paid off. You can map out your house and schedule its outings. We named it Arnold for when the machines take over.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this!!! Easy to program. We have two small dogs and run ours daily. A great time saver.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Sturdy little sucker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this little unit has been great! It does exactly what it’s supposed to with minimal issues. Mid range unit and got a great price on Black Friday.
I would recommend this to a friend Rated 5 out of 5 stars
BUT THIS THING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is absolutely incredible. No issues so far at all. Zero hair gets trapped in the roller and the suction is super powerful.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
stopped working in less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than a year, called best buy they said bring it to store for repair , they even booked me a date and time to bring it drove 1 hour and 30 min. to nearest store and when I got their I was told I should send it back to Shark for repair ,I told them just toss in trash not wasting anymore time on it
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Roger,
Thank you for sharing your experience. It’s incredibly frustrating to go out of your way, only to be told something different upon arrival. That kind of inconvenience is not what we want anyone to go through.
While we understand how disappointing this situation has been, we’d still like the opportunity to review your case and see how we can help. Our Customer Service Team is here to support you and may be able to offer a resolution. Please give us a call at 1-888-228-5531 so we can look into this further. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Shark Matrix on sale and man was it worth every penny. It’s easy to setup and when you empty the base for the first time you’ll be impressed with the amount of debris it picks up. Simply amazing. Definitely recommend it
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints. Better than the older models. they definitely don’t compete with this one. It does not lose suction and is great on our carpets.
I would recommend this to a friendRated 5 out of 5 stars
Does a great job to cover regular cleaning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the robots ability to get up animal fur and general dirt. There are areas the robot has trouble getting to (under some chairs or tight corners). I run her at night when we are asleep and very happy tosses he has picked up all kinds of dirt and such. This does not replace the need for occasional deep cleaning but is still a great assistance.
I would recommend this to a friend- Pros mentioned:Mapping
Rated 3 out of 5 stars
Shark robot vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mapping works well. Vacuum works. Has issues cleaning itself. Dog hair gets jammed and wont come out. Have to constantly open it to get the dog hair out. Probably would not recommend if you have pets. Works great otherwise
No, I would not recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Hazel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named the Shark to Hazel like the show Hazel we watched as kids. It does a great job. Had to map Hazel twice in order to get it right.
I would recommend this to a friend - Pros mentioned:Runtime
Rated 5 out of 5 stars
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the purchase! Had an older model that ended up not working and debated on whether to get another Shark or go with IRobot, and definitely happy we stuck with Shark
I would recommend this to a friend Rated 4 out of 5 stars
Mher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful and economical, I don’t have to vacuum anymore it does all the work for me
I would recommend this to a friend- Pros mentioned:Runtime
Rated 5 out of 5 stars
My Shark Matrix Christmas Gift purchase was a Hit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Shark Matrix as a Christmas gift for my daughter and she absolutely loves it especially the extended runtime.
I would recommend this to a friend Rated 4 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a five year old shark robot vacuum. This one is so much better than my old one. My real only complaint is it is very stupid when it comes to the zones you set up for it not to go. It will go in those zones and repeatedly run into stuff and get stuck. I don’t know why they haven’t gotten that figured out yet.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark self emptying vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product of shark. Easy to use and easy to clean. It helped me and my husband a lot in cleaning.
I would recommend this to a friend