Customer Ratings & Reviews
- Model:
- RV2320S
- |
- SKU:
- 6542043
Customer reviews
Rating 4.3 out of 5 stars with 703 reviews
(703 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing really love the self emptying its so much mor convenient
I would recommend this to a friendRated 4 out of 5 stars
Powerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is powerful. Works perfectly fine for carpeted or ceramic floors. Though having trouble with connecting robot to the network.
I would recommend this to a friendRated 5 out of 5 stars
Shark Robot Vac
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum! It takes care of the dog air no problem. Maintains the floors on a daily basis so we only vacuum deep once a week instead of every day.
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my robot vacuum! I really did not think that it would pick up that much! Every time it’s used it picks up the tiniest bit of dirt. I use it all the time!
I would recommend this to a friendRated 5 out of 5 stars
We absolutely love this vacuum!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 2 pugs and a 2 year old at home, and this has been a GAME CHANGER. We run it every other day and I have noticed a huge decrease in our tumble weed hair balls that seem to come out of nowhere. Highly recommend if you have pets!
I would recommend this to a friendRated 4 out of 5 stars
Still learning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the product but still haven’t figured out why it’s not going through the whole area marked.
I would recommend this to a friendRated 5 out of 5 stars
Best thing ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have 4 cats and i always have to broom because of them. Since i purchased this its been a game changer.I havent had any issues with it since i bought it. I really do recommend it .It picks up everything really well.
I would recommend this to a friendRated 5 out of 5 stars
You need this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone should have one it truly is quite amazing
I would recommend this to a friendRated 1 out of 5 stars
Vacuum is good. Shark customer service is not grea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just an fyi. If you have any issues with a shark product and didn’t directly purchase it from Shark they basically give you no help. The battery on this just over a year old product is shot. Down to 70% capacity after about a year. We called and requested a new one. Despite the fact it was under one year old at the time we called we still had to pay for a new battery. Whatever we order the battery and about a month goes by and we get notified that the order was cancelled? No explanation as to why and no follow up on if we could still order it. Have had multiple shark/ninja products and been happy with them. But very disappointed with the customer service on this one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re truly sorry to hear about the challenges you've faced with the battery and follow-up support. We appreciate your past loyalty to Shark and understand how frustrating it is when a product issue and ordering experience fall short of expectations.
We’d like the opportunity to look into this further and provide assistance where we can. Please don’t hesitate to reach out to our dedicated team at 1-888-228-5531 so we can review your case and help find a resolution that works for you.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Good machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have laminate flooring, and it's working fine. I replaced it with another one that does mopping and vacuuming at the same time
I would recommend this to a friendRated 3 out of 5 stars
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can only map one story, inconvenient if you live in multi story house
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Olivia,
Thank you for taking the time to leave a review.
We're so sorry to hear about your disappointment. Multi-floor mapping is not supported in the current version of the SharkClean app. However, you can place your robot on an unmapped floor of your home, and by hitting the clean button manually, it will begin a cleaning mission. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Robot vac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot vacuum. Surprisingly quiet and very quick.
I would recommend this to a friendRated 5 out of 5 stars
Mop and sweep
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal in town for a mop and vacuum all in one unit
I would recommend this to a friendRated 5 out of 5 stars
Perfect vacuum and mop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our exceptional line of products effortlessly and thoroughly cleans every nook and cranny of your house. With utmost confidence, I highly recommend them for your cleaning needs.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best robot I have owned cleans up pet hair perfectly.
I would recommend this to a friendRated 5 out of 5 stars
Actually Good Vacuuming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned a robot vacuum before, so this was a first for me. I was really surprised to see that this actually does a pretty darn good job of vacuuming the small stuff off my carpet and kitchen floors.
I would recommend this to a friendRated 4 out of 5 stars
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot vacuum. Struggles a bit with dog hair but we have two large double coated dogs so I don’t expect perfection!
I would recommend this to a friendRated 4 out of 5 stars
Filter needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice easy filter needs to be included as we should not be purchasing it extra
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a couple of Roombas, and wanted to try the Shark. It does a good job, but I think the Roombas are smarter, and easier to program. For example: the shark will can only be programed to run once a day, but you can set the Roomba to run several times if you want.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Matrix Self-Emptying Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark Robot
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum We call him Tony Shark. My wife says its amazing so i also take her word on it.
I would recommend this to a friend