Customer Ratings & Reviews
- Model:
- RV2320S
- |
- SKU:
- 6542043
Customer reviews
Rating 4.3 out of 5 stars with 703 reviews
(703 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Too much work to keep running
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. Now continuously disconnects from wifi so cannot set up routines. It also freezes constantly and the battery needs to be removed in order for the vacuum to begin working again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Dangie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark robot's current performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1 800 668 9600, so we can take a look further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and good price and good warranty thank you
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an old shark robot vacuum. This one is definitely better. They have put in work to make it a better product.
I would recommend this to a friendRated 5 out of 5 stars
Good deal...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Robot Vacuum is a blast! I'm a happy buyer. I recommend this vacuum. It has improved functions compared with my old one.
I would recommend this to a friend- Cons mentioned:App
Rated 3 out of 5 stars
app sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tje app sucks it crashes some times, vaccum does a good job
I would recommend this to a friend Rated 5 out of 5 stars
Debbie01
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second robot and couldn’t be without one now, You can vacuum,mop and still it will pick up stuff! Love it
I would recommend this to a friendRated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a college student whi is always busy! Since i have owned this vacuum it has been a lifesaver. Makes cleaning easier and faster
I would recommend this to a friend- Cons mentioned:Brush roll
Rated 1 out of 5 stars
Look elsewhere. Brush roll stuck error
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The constant brush roll stuck error from this machine no matter what you do. I would never recommend this to anyone. It started dong this about a year after purchase. Now almost 2 years later it won't work at all without the warning and shutting off. New brush rolls doesn't solve the problem either.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Very smart vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the smartest of smart vacuums out there and the cleaning tower makes it where I don’t have to empty every uses
I would recommend this to a friendRated 5 out of 5 stars
Convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love that it self dumps. Would recommend.
I would recommend this to a friendRated 5 out of 5 stars
A cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only does this shark clean. It emptys itself. Hold lots of hair and trash
I would recommend this to a friendRated 1 out of 5 stars
The app sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong it is affordable and works well. However the point of getting this was for the wifi control and convenience. The app was updated and now after 6 months it doesn't work unless you manually turn it on and has become more of a hassle if anything.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Juan,
Thank you for your feedback. We’re glad to hear the product works well and offers good value, but we understand how frustrating it is when a key feature like Wi-Fi control becomes unreliable after an update. That’s not the experience we want for our customers. We recommend reaching out to hark support at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so they can help troubleshoot the issue and get things working smoothly again.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Back Saver.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a life saver for your back....i absolutely love mine wish i had gotten the one that mops.
I would recommend this to a friendRated 1 out of 5 stars
Terrible. Atay away!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if there was an option for that. The vacuum did not work at all. We turned it on and connected to wifi and when it is supposed to go around and map the floor, it keeps saying there is an obstacle in front of it. Tried 100 different ways and googled to see if anyone has a solution but all in vain. Many people also have the same issue based on my online research. Stay away from this product. Bestbuy refused to accept the return because we were out of the 14 day return policy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Tigran,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're having trouble with your Shark robot. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure it works as it should. Please don't hesitate to reach out to our team by phone at 1 800 668 9600, so we can take a look further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Very good vaccume
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an older shark vac. The matrix clean setting is great and finiahes in about half the time.
I would recommend this to a friendRated 5 out of 5 stars
Good!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum cleaner because it is very powerful and quiet, it empties itself.
I would recommend this to a friendRated 5 out of 5 stars
Good Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works well and does a good job of cleaning the floors. The self empty feature is great.
I would recommend this to a friendRated 5 out of 5 stars
paul
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my wide loves this vacuum the mapping doesn't clarify every room but all and all good product
I would recommend this to a friendRated 5 out of 5 stars
Set It and forget it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tool is a game changer. nothing better than vacuuming while golfing. The shark has been great for us so far.
I would recommend this to a friendRated 3 out of 5 stars
Tony Shark
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok. Not as great as our 1st Shark though. This one does not empty often enough and gets clogged very easily and quickly!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2320S gets clog very easily. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean