Customer Ratings & Reviews

It only worked for 2 weeks, in addition it passed the time to return product in Best Buy, so I need to contact the shark company.

We had an older version of this model and it lasted for YEARS! I was reluctant that this could/would be better. Boy was I wrong, this Shark Matrix is phenomenal. I downloaded the App and setup the vacuum in roughly 30 minutes total, that’s unpacking and installing the sweeper blade. I then allowed it to fully charge. The directions say to allow 3 ft clearance to each side of the “home charger” and 5 ft to the front. As soon as it was charged and I had assigned a name to the vacuum, it performs an initial mapping of your home. You need to make sure there are no hazards on this mapping run. This is a detailed map/floor plan of our home. After it completes that mapping I was able through the App to assign no clean zones, and it is so easy to do with the App. I set a cleaning schedule and when it was that time of the day it literally cleaned the entire floor. Now for the results. We have two dogs, one of which sheds constantly, it cleaned all the hair on the first pass and when the battery was in need of a charge it returned home AND, emptied all it had vacuumed up into the home storage system. Shark says it doesn’t need to be emptied for a month, I am on day #8 and even with all the dog hair I think they may be right. We have carpet, laminate, and hardwood floors in our home and it cleaned each very well. This is truly an advanced version of our old Shark and I am so glad (as is my wife) that we have this, it really makes a difference in the time we have to spend vacuuming. If you are in need of a robot vacuum, purchase this Shark Matrix, you won’t be disappointed.

Tried new Shark robot and it doesn't compare to my old I Robot.

We received our Shark Matrix and set it up correctly. It didn't connect to wifi. Call Shark tech support. After lengthy conversation, a replacement Shark was sent and I was told to remove "guts" from old one into new one. New replacement worked for @ two days. Stopped connecting to wifi. Couldn't reconnect. Had 2nd lengthy call with Shark tech support. Entire new Shark is getting shipped since replacement body and original "guts" were lemons.

If I could give it zero stars I would. Does not work on area rugs. The so called radar that is supposed to see things and vacuum around them only works on large items, such as furniture. I have a dog and the dust bin in the base only holds two to three days of dust and dog hair. It constanly gets clogged when trying to self empty. I only set it to run in three rooms.

Absolutely garbage in less than 2 months. Worked without failure, I cleaned it regularly; now it no longer cleans, leaves the dock and returns within seconds. I called customer care and they said it was a software issue that was 99 dollars to fix and if I didn’t do it “RIGHT NOW” it was doubled when I could actually afford it. I’m so disappointed. I’ve had cheaper vacuums without a brand name on them that preformed better and lasted longer.

It worked decently- until the app upgraded. It’s pretty useless now.

Item broke within 3/4 weeks of owning it, error 7 ... and bestbuy wont give me a return..

Do not waste your money. Spend the money and buy a rumba. Haven’t had this a year and continue to have issues with it. I wish I would not have made this purchase.

Lacks power if you have a carpet and a couple pets. Requires multple runs to get basic oet hair.

When I tried to set it up I kept getting the same error code, when I called shark support they said they would send another motherboard out for replacement (mind you I just bought it that day)

Does not empty itself. I end up having to empty it every time it runs its routine. It gets stuck in the same place every time; apparently it doesn’t have the capacity to remember to avoid that area. I was better off using my older Roomba without self emptying and better memory.

This vacuum kept took forever to read my house, it kept bumping into things and left dirt behind was horrible with picking things up.

It was just okay. Didn't get into the corners and had to resweep behind it . Better off just using a broom. Price point alone for it isn't worth it

Made weird noises right out of the box. Spins in circles sometime for no reason.

There’s an app for this robot that appears to be written by someone who wants to share the message with the general public that the robots come in peace and are not here to rule or destroy us. The language used in the app for the setup process is written at the third grade level and even includes cute suggestions for what to name the device. We ignored the advice and went with the name “George.” George is quite the capable robot vacuum. George does not mop, only vacuums. George is persistent and dedicated to finding the nooks and crannies we typically don’t like to look at due to dust mites and cobwebs. George doesn’t flinch. George even decided to 4-wheel himself over the round-metal 1/2 inch leg of a high chair in the kitchen that probably should have been thrown out years ago. It took him a full minute to navigate how to get over that leg and he stayed perched half-over for a minute while he calculated the right amount of force to make it over, but by-god he did it. And now he does it every time he cleans. A human would have seen that there is a wide opening on the side of the high chair and avoided the off-roading task, but not George. George is a tank and he likes to show off. To further prove his cleaning prowess he decided to tackle the living room couch. The couch is a 3-seat couch where two of the end seats recline. George decided that cleaning up to the edges of the sofa wasn’t good enough so he motored around the back where he discovered that there is enough of a gap under the left recliner seat for him to slip underneath completely and roll back and forth to clean most of the couch underneath. George is a cleaning beast. George still gets confused by white electronic cords hanging down from objects and tries his best to eat them. We’ve tried to explain to him that they are made by Apple, and not in fact Apple’s that should be consumed but George doesn’t seem to understand and happily goes about tangling himself in them each time we forget to move them out of his way. It might be a fun game to play with him to see how bad he can get tangled up before his wheels stop spinning but Apple charging cables are like gold so we can’t afford to play games like that. The house is mostly medium carpet with a few rooms of hardwood and tile in the bathroom. The real problem is the dog Lady. Lady sheds. A lot. So much shedding that we’ve been tempted to tie a rope around Lady’s leg and attach the other end to George so that he’s always following her around sucking up her discarded fur. But George doesn’t understand dog poop or the outdoors so we let George work his magic multiple times a day. It’s ok, George is quite when he cleans. The only real complaint we have about George is that the tank that he empties our debris into is bagless. Shark advertises a bagless collection bin as a good thing, saving consumers on having to buy replacement bags, but they designed a dust bin with nooks and crannies of its own that make it quite difficult to clean. For example after the first cleaning cycle Lady brought in a live tick and then scratched it off onto the carpet. George happily scooped up and deposited the tick into the collection bin. It took quite the effort to chase that crawling tick around the nooks and crannies of the dust bin to try and get it out so that it could be properly killed and then disposed of. In the end our fingers couldn’t reach it and we had to resort to using a tiny screwdriver to stab the thing. Had the collection bin had a bag, the tick would have been nicely contained in the bag and us never the wiser.

Never completes mapping my 1600sq ft home. It has to return to base before it finishes and it doesn’t restart mapping. It starts remapping at the base again. Also, it gets stuck/caught in a loop around my couch

I tried to map my one bedroom apartment several times but it never maps it correctly. Very frustrating! I’d rather have a broom and dust pan.

Been Playing with it for 5 hours , calling it a night. Cant get it to do the explore to map my first floor . I clocked return to dock and it couldnt find it and it was few feet away. I just dont get it … if anyone can help id appreciate it . Ima give it a try tomorrow as well

Left items in the floor, it was quiet but it was returned.