Customer Ratings & Reviews
- Model:
- HP302
- |
- SKU:
- 6548655
Customer reviews
Rating 4.7 out of 5 stars with 849 reviews
(849 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers are delighted by the NeverChange Air Purifier MAX, particularly its impact on air quality and its minimal noise level. The long filter life is a significant advantage, and users appreciate its overall performance and odor removal capabilities. Its ease of use and effective coverage area further contribute to customer satisfaction, with some also praising the responsive auto mode and sleek design.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Smoke eliminator /
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes care of business. 2700 square ft handles 1400 sq ft easily
I would recommend this to a friend- Pros mentioned:Filter life
Rated 5 out of 5 stars
Go buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine,I really like the fact you don't have to worry about replacing filters anytime soon.This air cleaner really helps with allergies and pet dander.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Great air filter for people with pets!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less dust, clean and fresh air smell all the time! It works wonderfully even with 7 dogs at home! I just wish the fress air replacement will last longer before having to put in a new one!
I would recommend this to a friend Rated 5 out of 5 stars
Great Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fast to eliminate odors , smoke, dander , allergens .
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Air purifier
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These air purifiers worked so well that i've bought three of them
I would recommend this to a friend - Pros mentioned:Air quality
Rated 4 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for our family for Christmas. Dusk and air quality were an issue. This unit does a great job improving that. I’d only buy on sale though.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean air
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on Black Friday and opened it as soon as we got home. Works excellent!
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing the smallest of particles are captured even when there is no odor in the air.! We feel our air is a lot purer than previous. Recommend for anyone with someone in the home that has allergies and/or COPD.
I would recommend this to a friend - Pros mentioned:Filter life
Rated 1 out of 5 stars
Nope and nope, read reviews from everywhere
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I SO wanted this to work, SO needed it to work, like really work, because I have 5 dogs, 5 dogs worth of dog dander, dog smell, dog hair, dog love, just in general all things dog, and 3 are Aussies so they shed aplenty. I love them but they do change the "scent" in the house, and while I don't mind one bit I wanted an air purifier that worked so the air smells fresher for company. I deliberately did not go out of my way to clean prior to setting the unit up because I had read reviews elsewhere that said the machine kept giving 100 as air quality and never changed unless they held a lighter to it, basically it stayed at 100 and then just shut off. Read reviews everywhere not just here if you want the real real. I just wanted them to be wrong because a 5 year filter sounds mighty wonderful given the cost of Hepa filters. So here we go... opened the box, boy the unit was light for such a tall item! Did not feel like there was much to it at all except the Hepa filter, which fits inside the bottom plastic chamber, otherwise doesn't seem like much going on, but chip boards and everything are made smaller now so I waited to give it a try. Next I opened the packet that contained the odor cartridge, it hadn't appealed to me even before I opened it because if a purifier cleans the air what do you need to mask? About that cartridge, I cannot insert the vomiting emoji here but that's the expression I made, SOOOOO strong it blew me away! I have no allergies that I'm aware of, no chemical sensitivities either, but the smell was sickeningly strong. If you remember the carpet powder that some hotels used to use (or still do?) to sprinkle on the carpet to get cigarette smell out of non-smoking rooms, well that's what the odor removing cartridge smells like to me. I didn't want to insert it into the top of the unit, but if not it looks like there is an empty space on top and it's missing something, does not look complete without the cartridge screwed in, so I did. All ready.. plug into the wall, power on and guess what folks?! My air quality is 100! I laughed. Unplugged, gave it another try, registered 100 again, and I KNOW my air quality is not 100, so I let it run for about 15 minutes to see if it would get itself straight and figure out there are 5 dogs here and the air is not the sweetest. Nope, after about 15 minutes it simply shut the fan off. I read a few more reviews about others having the same problem, calling Shark and being told to cut the cord and they'd send a new unit, might be a faulty sensor, and then the second unit doing the same thing. Nope, my time is valuable and already spent too much wishing and hoping this was going to work, should have listened to the reviews, the real ones, back in the box she goes and the big hunk of plastic with a fan and an odor cartridge that will drive someone who actually DOES have chemical sensitivities bat crazy, takes the trip back to Best Buy before the return window is over and whew! One more note.. the picture of this unit makes it appear almost silvery and pretty, it is white, white, white, plastic, not shiny, not silvery, it's a lot of white. These are my feelings and my experience, perhaps some of these work, but I don't have time to go through multiple units in the hopes one might and then the window close for a return. ONE MORE interesting note.. I also purchased a Shark Stratos Vacuum at the same time as I bought this purifier because I DO love Shark products and my other Shark vacuum is amazing, I just didn't want to lug it up and down the stairs anymore so bought the Startos for the 2nd story. The new Shark ALSO takes the odor cartridge, not happy about that, but.. it does not bother me near as much as the one that inserted into the air purifier, perhaps because no air is blowing through it, I don't know, but it ALSO has a hole space on top of the vacuum where if you do not insert the cartridge it looks like you are missing a piece of your vacuum, not a fan of that new perk, hopefully they dump it in the future, but I still love the Shark vacuum, especially when they are on sale. Wanted to share that also because I AM a fan of Shark, just NOT of their NeverChange air "purifier" Max.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your detailed experience with the Shark NeverChange Air Purifier Max. We truly appreciate the time and thought you’ve put into your review, and it’s clear how much you hoped this product would meet your needs, especially with five beloved dogs at home.
We’re sorry to hear that the air purifier didn’t perform as expected, particularly with the air quality sensor, odor cartridge, and overall functionality. Your insights about the odor cartridge and the unit’s aesthetics are also incredibly helpful and will be shared with our product development team for consideration in future improvements.
It’s great to hear you’ve had positive experiences with other Shark products, including your vacuum. If you’d like, our Customer Service team is available to troubleshoot the air purifier or assist further with your concerns. You can reach us at 1-855-427-5127.
We appreciate your loyalty to Shark and your feedback, as it helps us refine our products to better meet customer expectations. Thank you again for sharing your experience, and we hope to regain your trust in the future.
Kind regards,
Shark Clean
- Pros mentioned:Filter life
Rated 5 out of 5 stars
Fresh air
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and freshens our air! love that we don't have to replace the filter constantly. I think it was a great purchase!
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Excellent air purifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it alot keeps the air clean in my home
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
air purifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ready to use right out of the box, quiet and quick
I would recommend this to a friend Rated 5 out of 5 stars
Clean air
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product senses everything. With the wildfire smoke in the air if I even open the door for a minute this machine senses and ramps up to get rid of it.
I would recommend this to a friend- Pros mentioned:Air quality
Rated 5 out of 5 stars
Quality air quality sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent air purifier. Had a window open during a Colorado wildfire. The unit ramped up showing air was compromised.
I would recommend this to a friend Rated 5 out of 5 stars
Better then my dyson Dyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air quality sensors are sensitive and will know when your air frying and etc. Kicks in when its needed when on Auto. Just wished it had a remote or an app to control it. But its still worth it.
I would recommend this to a friend- Pros mentioned:Noise level
Rated 3 out of 5 stars
Shark air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very quiet. It indicates that my air quality is very good and very little dust in the air but I'm not sure this is accurate. Read the instructions to understand how each function operates. It is easy to assemble
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean
- Pros mentioned:Noise level
Rated 4 out of 5 stars
Great Filter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good air-filter. It works well and the display gives a good representation of the air quality. Very quiet, until the auto setting detects low air quality from cooking. The air freshener included does not have a strong smell. but I can really tell the difference in my home air since using it for my living and dining room.
I would recommend this to a friend Rated 5 out of 5 stars
Always count on Shark for a good product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well! Powerful and gets the air clean. Good at eliminating cooking smells etc.. but I believe the scent pod that comes with it does not last long.
I would recommend this to a friend- Pros mentioned:Air quality
Rated 5 out of 5 stars
Works well in pet homes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to use this in any space. It works well even with pet hair.
I would recommend this to a friend - Pros mentioned:Odor removal
Rated 5 out of 5 stars
Must have with PETS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing and i got it on sale. I actually ordered another one for the basement. We have 3 dogs and 2 cats and the house smells amazing.
I would recommend this to a friend
















