Customer Ratings & Reviews
- Model:
- RV2820AE
- |
- SKU:
- 6549765
Customer reviews
Rating 4.4 out of 5 stars with 182 reviews
(182 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the PowerDetect Self-Empty Robot Vacuum's excellent cleaning performance, especially on hard floors, and its effective navigation system, rarely getting stuck. Many appreciate the accurate mapping, object detection, and convenient self-emptying features. However, some users find the vacuum to be louder than expected and note that the side brush performance could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Botty McBotface
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome additional to the family! Going to get a second for upstairs!
I would recommend this to a friend- Cons mentioned:Noise level
Rated 2 out of 5 stars
Too loud and still gets stuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is quite loud and gets stuck just as often as other vacuums, despite advertising otherwise. For the price, it’s not worth it—my old vacuum performs just as well and is much quieter
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to share your review. We're truly sorry to hear about the issues you've faced with your Shark Robot. Your feedback is important to us, and we will definitely pass it along to the appropriate teams to help prevent this from happening again. To explore the options available to you and ensure your unit is working at its best, please reach out to us at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Better than Roombas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have really loved this as compared to the three roombas I have had. I love the bag less trash collection
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it goes over the rugs seamlessly and does great with dog hair.
I would recommend this to a friendRated 5 out of 5 stars
Gary B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment! Works well and does a very good job! Totally happy with our purchase.
I would recommend this to a friendRated 4 out of 5 stars
Robot vacumn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product but I do wish you could have more than one mapped area.
I would recommend this to a friendRated 5 out of 5 stars
Happy Wife
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loved it thats all that is important! Merry Christmas presant
I would recommend this to a friendRated 2 out of 5 stars
Vacuum
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the machine worked very good but no it loses communication and won't follow the map that makes you upload to clean around the house
No, I would not recommend this to a friendRated 5 out of 5 stars
Mamma Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my momma shark, she is on a schedule and with 3 dogs and 3 adults in the home…all working( except for pups) it’s amazing!
I would recommend this to a friendRated 2 out of 5 stars
Great cleaner, but the app was a dealbreaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum did an amazing job on my hardwood floors—left them shiny and very clean. However, the app was a big letdown. It mapped my home, but after that, there was no way to track cleaning progress or see what had been cleaned. I used to have a Deebot, which showed real-time updates and post-cleaning reports, and I really missed that functionality. Unfortunately, I ended up returning this vacuum because the app just didn’t meet my needs.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear the app wasn't what you expected, and that you’ve returned the product as a result. We'll absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Software Buggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum works fine but the software is buggy. Lost my room assignments and had to recreate. App frequently hangs up on iPhone14 and force quit and restart need
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the software included with your Shark PowerDetect Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark robot vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing. It works as described and I am very satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Sharkue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small but mighty! It runs so quiet but gets the job done good. Never does it bang the walls. Good pick up.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 1 out of 5 stars
Detection/avoidance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely excited to finally get a robot vacuum to help with the daily dog fur. My wife and I tested it out tonight 9/7/24 and it was running pretty well picking everything up, it was running alot slower than I thought it would but still doing a good job, but worst of all it ended up running over my dogs paw and tried going up his leg. He is a 110lb German Shepherd he shouldve been a very clear and easy obstacle to go around. Unfortunately returning due to this major issue.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Marty,
Thank you for taking the time to leave a review.
We're really sorry to learn about the issue you had with your Robot Vacuum. Your experience is important to us, and we want to investigate this further. Please give our team a call at 1-888-228-5531, and we’ll be happy to assist you.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Not easy to make it work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant make it move, it starts but it doesn’t move
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Maggie,
Thank you for your feedback, We’re sorry to hear your vacuum isn’t functioning properly. That’s definitely not the experience we want for our customers, and we understand how frustrating it can be. Please know that we take concerns like this seriously. We encourage you to reach out to our support team directly at 1-800-668-9600 so we can look into this further and explore possible solutions. We appreciate you bringing this to our attention and hope to make things right.
Kind regards,
Shark Clean.
Rated 4 out of 5 stars
Helps with pet hair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine, really helps with the dog hair.
I would recommend this to a friendRated 5 out of 5 stars
Very smart
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is My third shark I have to say it's the best one so far
I would recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
Basically does nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two months it is barely picking up anything. It rattles and makes all kinds of weird noises. I will try to get it serviced and update my review accordingly, but as of right now I basically wasted $375.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Ok for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price, not as good as iRobot vacuums
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Shark PowerDetect Self-Empty Robot Vacuum. We’re glad to hear you find it decent for the price but understand that it may not fully compare to other models you’ve tried.
Our PowerDetect Robot Vacuum is designed to provide efficient cleaning with innovative features like NeverStuck technology and a HEPA bagless base at a competitive value. If there are specific features or performance areas you’d like to improve, we’d love to hear your input so we can share it with our product development team.
If you have questions about optimizing the vacuum’s performance or would like assistance with its features, please don’t hesitate to contact us at 1-888-228-5531. We appreciate your feedback as it helps us continue to enhance our products.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Robo vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up the room labeling and unit kept getting stuck under dining room table and chairs.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Ronv,
Thank you for sharing your experience with the Shark PowerDetect Self-Empty Robot Vacuum. We’re sorry to hear that setting up the room labeling was challenging and that the unit had trouble navigating around your dining area.
Your feedback is valuable and will be shared with our development team as we continue to refine mapping and obstacle detection features. In the meantime, if you haven’t already, we’d recommend checking the app settings for custom room boundaries and no-go zones, which may help improve performance in tighter spaces.
If you'd like further assistance in optimizing the setup or have additional questions, our Robot Support Team would be happy to help at 1-888-228-5531.
Kind regards,
Shark Clean