Customer Ratings & Reviews

This thing is a beast and is the best vacuum I have owned. I have 5 pets so have always had a lot of pet hair to deal with. I’ve never had a unit until now that has done anything better than average. First, it has an auto sensing so you don’t need to adjust anything when moving between carpet and hardwood. It also auto adjusts the power based on if it senses dirt or not. It will rev up to get the really dirty spots. Once it gets it clean it throttles back. It has a nice light on the unit that helps you see under furniture and along corners and baseboards. Another feature I enjoy is how easy it is to vacuum the steps. The unit separates from the base so it’s lighter to carry up steps. The suction while using the included step brush is really powerful and does an amazing job. The only slight negative is when pushing the vacuum forward no problem but it is a little heavy on the backstroke. But, with the suction and how well this cleans this is not a deal breaker. Overall great cleaning product that you will not regret owning.

My old vacuum was begging for some needed rest. So I went searching for a replacement. I have always liked shark products (and other under same company), so when this was found I knew I could trust it to work. Here are some point of interest on how I viewed this item. Good: 1. works well on all my surfaces (wood, tile, and carpet) with no need to adjust for each type 2. plenty of accessories to get the job done (pet handle, couch, crevice, fabric, etc). 3.long hose, so I can not have to worry about dragging it close behind me all the time. 4. strong suction that showed me how much my last one didn't clean very well. 5. compartment for scent release while vacuuming, I have mine at lowest and it works fine 6. easy to remove and dump dirt cup. simple clip to lets you empty it out fast. 7. swivel handle (bottom) lets you zoom around corners and furniture with ease. took me a few mins to get use to it. 8. not the lightest one I have had, but with the performance I can overlook that one issue 9. comes with HEPA filter to keep the nasty pollen, dirt, and such from returning to the carpet 10. in upright position it feels solid and not easy to tip over. Bad 1. putting it together was interesting, as the instructions were not all clear on some items. even the pictures did not give much help 2. took a while to find the on/off switch. I am use to either one on the handle, or on rear near the pivot point on the brush area. 3. not totally heavy, but I am leaving it downstairs since it is too difficult for me to take it up and down alot. So needless to say. I am happy with it and also knowing I am cleaning my carpet better than before. Plus the bonus of adding different scents depending on mood, makes me happy

I'm a big fan of Shark products. They have all been very reliable, made well and do a quality job. They continuously update their products with new technology and I never find those things to ever just be a gimmick. I can't recall anything in particular that wasn't thoughtful and helpful. Continuing that trend, this new upright vacuum offers several new features and technology. I was initially feeling a bit worried that all it promised would be over-hyped but my trust in the brand made me hopeful. It wasn't long before those worries dissipated. This thing is loaded with features, big and small, and all of them work as promised based on my experience with them. Returning is the self cleaning brushroll and fins which has been my favorite feature since they introduced it. If you live in a house with people and pets with long hair and ever cleaned the brushroll in vacuums that don't have it, you know the deal. The star feature though is all the built in sensors. The FloorDetect works fairly quickly when adapting to your surface. It went from my carpet, to hardwood to area rug and back all without a hitch, and cleaned them all very well. The EdgeDetect sensors help clean edges better than anything I've used before. In addition, it brightens that sides headlight (and turns off the other sides) for extra visibility which is helpful most of the time but occasionally there are areas I wish both headlights stayed on. The DirtDetect is the most interesting. It sure seems to be accurate considering whenever it boosted power it was always in spots my cats frequent, where their litter boxes were and all the obscure areas like under cabinets and tables. Besides hearing the power change, indicator lights on the machine let you know when things are activating or if sensors need cleaning. The sensors also detect if you lift the vacuum or snap it upright for a moment. When you do, it will decrease it's power until you start using it again. If you don't prefer to use Detect mode, you have the option to turn it off by selecting one of the other individual buttons (hard floor, carpet, thick carpet/area rug). Lastly, the biggest surprise feature is the wand actually has a built in light which is the first I have ever seen. It's a really nice touch. I'm not sure why this hasn't been a thing sooner. Beyond all this, it's probably the most powerful vacuum I've ever used or owned. It's got some serious suction. As for the Odor Neutralizer, it's supposed to be for keeping the inside of the machine from smelling but I never had a problem with odor in any vacuum I have ever used or owned. However, I do smell it when using the vacuum which is a pleasant, unintended side effect of it. It reminds me of a fabric softener scent and it's quite nice. The manual says they should be replaced every 6 months which is a respectable length of time. They're actually not badly priced and come in packs of two. However I'm not sure if I will feel the need to replace the cartridge in the future. It is an optional feature, so if you choose not to use it, you can just remove the cartridge and reinstall the plug. Besides all the great features, it feels pretty well designed, too. The profile of the back is quite flat so you're able to get it very close to the floor when extending and reaching areas like under tables. The dust bin is highly visible allowing you to see everything you collected and how full it is, release buttons can all be quickly accessed and all filters/pads are easily accessible for cleaning. While the buttons on the wand are touch activated, the power on/off is a push button so you won't accidentally turn it off while using it. One thing I do find a bit tough is getting the lift-away part back into position after releasing it. The attachment slots surround the wand near the bottom so you have to really guide it into place in what feels like a tight spot. With everything going for it, not surprisingly it's got some weight to it but I think it's similar to past models. It's still easy to work with it and it's comfortable to use so you don't really feel the weight of it unless you pick it up. Other than those couple of trivial things, I can't say enough about how much I enjoy this vacuum.

Set-Up: This is the first time that I can recall where an upright vacuum is pretty much ready right out of the box without the need for any screwdriver to secure a couple of screws in the handle. This vacuum easily clicks together within a few minutes. Performance: This is where I am going to rave about the Shark Power Detect. I have mostly hardwood floors in my home with a couple of large area rugs that my cats like to play on. With my previous vacuum (that claimed it was pet hair focused), I had vacuumed these area rugs once a week. However, when I used the Shark Power Detect on the same rugs, the dispenser was so full of fur that it looked like another cat had been produced. I feel like that other vacuum brand lied to me. And this result was within the first two minutes of using this vacuum! Once I was done with the first area rug, I went onto the hardwood floors. Typically, when going from a rug/carpet to a hardwood/flat surface, you need to press a switch that makes the vacuum adjust to the new terrain. Not this time, this Shark automatically adjusts without issue. This makes for speedier cleaning. The Edge Detection works. I mean, it REALLY works, unlike any other vacuum I have used in the past. Dust bunnies and little pieces of debris that typically can only be removed by detaching the wand were easily pulled into the vacuum head because of the edge suction. Another cool feature of this Shark vacuum is that the fingertip controls are built into the handle, allowing you to easily switch modes if needed. I have carpeted stairs in my home which also attract cat hair. In the past, I would haul my vacuum onto each stair so that the beater brush could do a thorough cleaning. This Shark vacuum comes with a Pet Multitool that is as serious as the main vacuum itself. And if this is your first time with a self-cleaning brushroll vacuum then you are going to wonder how you ever managed without one before now. No more cutting or slicing through hair knotted onto the brush roll. I won’t pretend to know how it works but what I do know is that I don’t have to worry about hair build-up impeding on the vacuum performance. And finally, I have to mention the cord length. With my previous vacuum, I could only go so far with it before needing to turn off the vacuum and plug it into another outlet. Again, time-consuming when I just want to get this chore done. With this Shark Power Detect, I was able to go much further without needing to change outlets.

Shark has really made a name for itself for making really good vacuums. This one is no exception--it is a great vacuum with phenomenal suction, packed with features. We have several different floor surfaces in our house--plush carpet, hardwood, berber, tile and vinyl plank. The PowerDetect feature adjusted to all of these surfaces very well (and quickly), allowing the vacuum to nicely clean each surface. In fact, it pulled up quite a bit of dirt and dust that our previous vacuum missed. The only complaint about the power is that the lowest power setting is still too strong, in that it will not vacuum scatter rugs without sucking the rug into the unit. The power cord is plenty long and the unit was very simple to assemble--no tools required! I think one of the nicest features of the vacuum is the LED light on the base and the handle. The lights really increase visibility for where you are cleaning, especially when you are using the hose tools. Using the odor neutralizer, even on the high setting, it doesn't give off a super stong scent--but the scent it does give off is very fresh smelling and pleasing--so much better than the "electrical" smell you get from most vacuums. The vacuum can be used on stairs, but it is a bit bulky and can be difficutl to use without it tipping over. The canister is large and easy to empty. The crevice tool works great. The vacuum came with two other pet attachments, but since we don't have pets, I can't attest to how well they work. My wife loves the purple color of the unit and the hot pink accent around the handle. Sometimes, it's the small things, I guess.

The absolute best vacuum out there. We have 3 total. Best buy always has excellent customer service, the insurance is well worth it. Been buying sharks for many years. Prior cleaning service owner, I've tried them all.

Maneuverability: A bit unwieldy on stairs and on transition from hard surface to carpet. The motor head has a relatively low 3-inch profile. Tipping the handle back allowing you go get about 6 inches under furniture. The wand is rather heavy if held from the end (i.e., as when using with the base). Holding from the top is more comfortable but places the on/off switch behind the hand making it cumbersome to use. Cord: 30 foot cord allows me to vacuum multiple rooms from one outlet. NOTE: If the power switch is accidentally pressed while the vacuum is unplugged or if it becomes unplugged while in use, it will turn on unattended the next time that the cord is plugged in. Canister: The canister is easy to remove once you figure out which button to press. The one to the left of the canister handle detaches the collection bin for emptying. The one at the top of the canister handle detaches the powered canister assembly so that it can be used without the motor head. Debris can get stuck at the top edge of the collection bin. Inverting the bin (with the trap door closed) generally works to dislodge it. Filters: There are four replaceable filters. The two pre-filters under the collection bin can be removed and washed with (2 before and 1 after the canister) can be removed and rinsed with cold water. Shark recommends that this be done monthly and replaced every 2.5 years. The HEPA filter at the base of the canister should be cleaned annually and replaced every 3 years. The fourth “filter” is what Shark calls the “odor neutralizer”. The vacuum will function without the cartridge so long as the “odor dial” is in place. The cartridge should be replaced every 6 months. Light: LED head- and side-lamps on the motor head are enabled based on surface and edge detection. An extra LED on the handle illuminates the area in front of the wand. Tools: The unit came with a pet multi-tool, duster-crevice tool, and self-cleaning pet power brush. The pet multi-tool is just an upholstery tool with a detachable brush. The AZ4002 came with three tools but there is only room for two on the canister. All tools have a fixed angle with respect to the wand and do not articulate. Motor: The motor speed determined by the “detect mode” sensors or manually by selecting hard surface, low pile carpet, or high pile carpet. In detect mode, it can take 3-5 seconds for the AZ4002 to figure out the type of floor and set the correct motor speed. Two-roller Motor Head: This is a really nice feature! It is very efficient at picking up dirt on bare floors. Shark claims that the motor heads are “self-cleaning”. We do not have enough hair in our carpets to test this feature. Overall: The AZ4002 has a lot of suction! The motor brushes very effective picking up dirt from hard floors and carpets. The motor head is difficult to use on stairs and the weight of the wand and fixed angle on the tools make use of the wand cumbersome.

Having owned previous vacuums from this brand I had a good amount of expectations when I opted in to the review. Taking it out of the box and assembly was a snap and all the normal attachments are present. The aroma feature is nice and it seems they have upgraded it from my last vacuum. I leave it on the lowest setting and it does a good job of leaving the carpet smelling fresh. The controls are all digital so when selecting settings, it takes an extra second but never has a hiccup. The automatic sensing front height does a pretty good job of getting it right. I only had to manually switch to carpet once, but that was on pretty shaggy carpet. The cord is of the typical length which should cover most houses. The LED light does a good job of showing the dirt and dog hair in the corners of the room. Detaching the hose to get under furniture and in the tightest corners is a breeze. The suction power seems stronger, which is a welcomed plus. Floors and carpets came out looking fantastic! This is a must buy if you are in the market for a vacuum.

I’ll avoid the cliché’s about how much this vacuum sucks. It actually does an amazing job when it comes to cleaning up on multiple surfaces. My house has linoleum tiling as well as area rugs for my old dog. Needless to say the hair gets everywhere! This vacuum makes moving around the house to get all that hair cleaned up so much quicker and more efficient. The suction power gets deep into the rugs to get the hair and dirt that gets ground in from repeated foot traffic and the added boost helps when moving into areas where I didn’t even think were that dirty! I love the fact that it has the ability to sense when you are next to walls and it adjusts to focus on that side to get all those corners so I don’t have to go back over them with again with a different attachment. It has multiple different configurations for use from a long wand, to a short handle to a carry around mode. Making it useful in so many different situations. I’m starting to sound like a commercial. lol! The only thing I didn’t like about it was that when using it on my area rugs the suction sometimes was too much and the sensor for the variable power would get confused at the edges of the rug, and it would end up sucking up the corners of the rugs forcing me to have to pull it out. Thankfully they don’t have tassels, but if you do have area rugs with tassels be wary. Otherwise this vacuum is top notch. The only reason it’s not 5 stars is the variable suction can sometimes be a little too much on area rugs. That’s it.

A bit heavy. However its performance is superb. I am so glad I made the choice to purchase this one. Very nice job!!

The Shark PowerDetect is an awesome vacuum that was able to suck up dog hair and dirt much better than my other vacuums. It just amazes me how much of my hairy friend's hair got vacuumed up. The pretty large canister was practically full after going over my 9x12 size rug. My other vacuums with much smaller canister wouldn't be full until after a few days of vacumming the entire house. The vacuum's floor detect automatically detects the type of floor its being used on but takes time for it to determine so I just basically set it manually instead. The vauum also is supposed to have self-cleaning brushroll to eliminate hair wrap. Although the vacuum design does a great job of not having hair wrapped up on the roller with the rubberized fins, the front soft roller still does get hair wrapped around it. But overall, it does a great job. I also really like the odor neutralizer that comes with the vacuum but over time it might make the operating cost of the vacuum much higher than need be. So, once the odor neutralizer loses its affectiveness, I'll most likely not replace it.

Good suction, long cord and quiet. However, will suck up everything, including drapes, shoe laces and light rugs on hard surfaces w auto sensors on. Unnecessarily difficult when vacumming large sofa. Cord location on vacuum in awkward location. Attachments easily fall off vacuum. If I had to do again, I would have bought a less expensive model.

I have used several shark products and found them quite reliable. The powerdetect upright vacuum was well packaged and easy to assemble by my wife. The vacuum is lightweight and easy to push- it almost has a self propelled feel to it. The wand of the vacuum hooks into the canister and must be removed to attach the two attachments. With the wand being used separately, the canister has a handle that makes it easy to move with you. I was surprised how much dust was removed from the floors and rugs. I did not use the odor detector as it is perfume which aggravates our allergies. The vacuum works great without the odor detector. I find the odor detector somewhat of a gimmick. This is a high end vacuum and the odor detector seems an attempt to sell refills rather than a well thought out feature. The vacuum has a true HEPA filter and a five year warranty. It works well on hardwood floors as well as wool and synthetic rugs. It is effective on edges and overall makes vacuuming less of a chore.

Vacuum is heavy. Lots of pieces to put together. Once detached from the base to carry and use to vacuum stairs, it feels awkward, heavy and clunky. It’s uncomfortable to vacuum stairs as the vacuum tios over and the attachment pulls. It did it’s kind by pulling up dirt/dust out of the carpeting in all 6 rooms and an area rug, but it also left line impressions from the wheels on the base which I didn’t appreciate. Emptying the contents was easy and has a top and bottom release to empty from both ends when it doesn’t all empty from one side. The buttons on the handle are too sensitive and would switch modes to hardwood floors back to carpet etc. I did like the lights and that it got close to the carpeting near the walls but it also pulled and banged against the walls and turned rather quickly when trying to turn in an angle, so that made it undesirable. It seemed I didn’t have as much control of the vacuum as I would have wanted. The weight also made it undesirable and made my hand ache from using it. My experience was just that it was a vacuum and I wasn’t impressed.

Only had it a few days but it seems to be working very well.

I have had 2 similar Shark vaccums. They work well at first but do not last vey long. They stop picking up from the power head usually just after warranty was up. They were 250.00 - 300.00 so they were not cheap. In need of another but will think twice before buying another one!