Customer Ratings & Reviews
- Model:
- ZU102
- |
- SKU:
- 12180496
Customer reviews
Rating 4.6 out of 5 stars with 958 reviews
(958 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Rated 5 out of 5 stars
Great Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The section is great the capacity is more than you need I can do four rooms without emptying the canister
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Vacum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it suppose to do but realy hard to get the handle to come down
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine and easy to used ,It’s perfect for wood floors and carpets
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend Rated 5 out of 5 stars
AMAZING PRODCUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing! I got it because my son has alot of allergies and one of them is being allergic to dustmites. So knowing that this helps with keeping the stuff in, its just great.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
Pet Hair's Worst Nightmare!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this vacuum a month and thus far it has exceeded my expectations. I have no complaints and my carpet has arguably not been this clean in years. Great for pet hair.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 2 out of 5 stars
Forced to buy Shark since Hoover not available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Hoover vacuum previously and it was much better. Here are the differences: 1. automatic cord retractor on Hoover 2. Easy to place in vacuum mode- this model has a button to step on and it does not work 3. Handle becomes disengaged while using 4. Realtively unknown brand- Hoover been around forever. Hoover lasted four years, which is very good given that we have four dogs. 5. Odor Neutralizer on Shark does not do anything. I wish Best Buy would still carry the Hoover, it was the best we have owned!
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with your Rotator. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Did not work for my home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is great. However, I returned the vacuum for two reasons. First, it was difficult to maneuver because the base swiveled so much. Second, the design meant it could not reach under even the front edge of most of my furniture which my previous vacuum did. So, even for quick cleaning, I would have to add attachments to accomplish basic vacuuming.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your experience with the Shark Rotator Upright Vacuum. We're glad to hear you were impressed with the suction performance, though we’re sorry the maneuverability and design didn’t suit your cleaning needs—particularly when it came to getting under furniture easily.
Your detailed feedback is appreciated and will be shared with our product team as we continue to refine future designs. If you’d like help exploring a model that offers better low-profile reach and control, we’d be happy to assist. Please contact us at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Suction power
Rated 4 out of 5 stars
Good Purchase so Far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It works pretty good. No issues so far.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend Rated 5 out of 5 stars
Excellent vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up everything! Love the versatility of the product.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
Awesome buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vaccum! It has an odor filter and works wonders! Helps with that pet smell some vaccums get.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 4 out of 5 stars
Efficient
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return after 4 months, it would not vacuum anymore
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
No, I would not recommend this to a friendRated 4 out of 5 stars
Shark Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned a few different shark vacuum over the years and i love this one except the fact that its quite a bit heavier then my last one.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, and easy to clean. Is easy to hold when I use
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend Rated 4 out of 5 stars
Medium quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for 2 years. Head unit no longer rotates.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 2 out of 5 stars
Ill pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum was purchased in July of 2024 and died January 10th. Always have to clean the vacuum before cleani n g the house. The hose has a very aggressive curve and gathers alot of debris, ultimately leading to the motor burning up. There is a latch for easy cleaning, but youd have to clean it as you go. Not a great buy.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for sharing your experience with us. We understand how frustrating it must be to deal with these issues, and we appreciate you taking the time to provide such detailed feedback.
We’ll make sure to share this information with our development team for future improvements. If you’d like, you can also give us a call at 1-855-427-5127, where one of our product specialists will be happy to assist with troubleshooting and provide tips to help improve performance. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, easy to handle and clean, does a very good job with my dog's hair.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
5/5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this vacuum has been amazing. Between cat hair + my hair being vacuumed, no blockage has happened. Love that I can do a quick run on our hardwood floors after sweeping, to make sure everything is picked up
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
Aswesome product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING !!! this was upgrade for old Shark Vacuum and it is fantastic for pet hair
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
Power!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time to replace the old vacuum. Did research and came up with this Shark. It picked up so much the other vacuum had left behind. Easy to maneuver.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friendRated 4 out of 5 stars
Vacuum Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but for me it is a little heavy. My last Shark was not quite as heavy.
This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal
I would recommend this to a friend

















