Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal.
  • Alt View 15. Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal.
  • Alt View 19. Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal.
  • Powerful suction: Deep-clean carpets and tackle bare floors with powerful suction.
  • "12-foot reach Up to 12' of total reach to clean stairs or anywhere above the floor without lugging the vacuum."
  • Shark ROTATOR Shark POWERFIS Powerful pet hair pickup Handle hair that your cats and dogs leave behind.
  • Shark IRIS Powerful cleaning above the floor. Detach the hose & attach accessories for easy cleaning above the floor with extended reach.
  • Easy maneuverability with advanced swivel steering. You can easily maneuver around furniture and more.
  • Shark Easy-Empty Dust Cup Anti-Wrap technology within the dust cup means no reaching in to empty the debris.
  • Odor Neutralizer Technology Guards against bad odors inside your vacuum for a fresh-smelling home. Compared to Shark* ZU102 without Odor Neutralizer Technology.
  • Odor Neutralizer Technology for a fresh-smelling home: Compared to Shark* ZU102 without Odor Neutralizer Technology.
  • Standard Brushroll: Hair Wrap Anti-Wrap Self-Cleaning Brushroll Pet Hair Long Hair
  • The text on the image is grouped as follows: 1. Rotator: A vacuum cleaner with a rotating brush. 2. Odor Neutralizer: A device that neutralizes odors. 3. Shark: A vacuum cleaner with a red and black design. 4. PowerFins: A vacuum cleaner with a red and black design. 5. HairPro: A vacuum cleaner specifically designed for cleaning hair.
  • PowerFins HairPro TM Grips & captures embedded hair Fine Dust Large Piles Embedded Dirt PowerFins Nonstop contact on carpets & floors.
  • Shark ROTATOR DOOR NEUTRALIZER - Shark ANTI-ALLERGEN COMPLETE C SEAL Captures & traps over 99.9% of dust & allergens. POWERFINS Based on ASTM F1977 of particles 3 microns and larger.
  • What's in the box: Shark Crevice Tool Pet Multi-Tool ROTATOR
  • Get to know the Shark Rotator Pet Vacuum: 1. 3XL Capacity Dust Cup: 3XL-capacity for long cleaning sessions with fewer interruptions to empty the dust cup. 2. Anti-Allergen Complete Seal with PA Traps: 99.9% of dust and allergens inside the vacuum. 3. Odor Neutralizer Technology: Guards against bad odors inside your vacuum for a fresh-smelling home. 4. Self-Cleaning Brushroll: Powerful pet hair pickup with no hair wrap. 5. PowerFins HairPro: Dig deep into carpets & directly engage hard floors, with incredible hair pickup. 6. ROTATOR Shark:
  • Shark Rotator Odor Neutralizer Upright Vacuum Overview Video video 0 minutes 40 seconds

Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

Model:
ZU102
SKU:
12180496
Highly rated by customers for:
$408.99

Customer reviews

Rating 4.6 out of 5 stars with 958 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 958 reviews

  • Cacuum

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breaks down and shake to exchange it under Best Buy crap protection

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your vacuum and the frustration with the protection plan process. This isn’t the experience we want for our customers. If you’d like, we can help troubleshoot or provide guidance on warranty options to make things easier. Please reach out to our customer care team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET), and we’ll do our best to assist.

      Kind regards,
      Shark Clean

  • Pretty fancy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than what we needed, but couldn’t pass up the price.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Great purchase+++

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic picker upper! Collects dust like a champ! The scent left behind is a wonderful touch to this home Appliance

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Great vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, the only odd thing is that it doesn’t include led lights on it to help you find dirt.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but breaks down in less then a year…..

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Great vacuum for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing vacuum has a lot of features that I didn't expect this vacuum was well worth it

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Works great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. We have a Shark us we purchased one for pur son and our daughters households as well.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Shark Vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Had one previously for 10 years and then died. Purchased new and improved one and very happy.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Shark vacuums rule!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always buy the Shark brand vacuums. They are long-lasting and working on my blue heelers hair around the house!

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Great Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum really does a stupendous in picking up dog hair especially if you have an Aussie Shepherd. It was easy to assemble.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Ms.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I needed was in stock and they put it in my car for me! Many thanks for having such nice employees.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Shark disappointment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too exspensive because of the lack of attachments it comes with. The suctions is okay but not up to the standards they portray. Disappointed with this purchase. Also hair does get stuck around the brush, unlike what they advertise

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Cynthia,

      Thank you for taking the time to review the Shark Rotator with PowerFins HairPro Upright Vacuum. We’re sorry to hear that the number of attachments, suction performance, and hair pick-up didn't meet your expectations. We understand how disappointing it can be when a product doesn’t align with what was anticipated.

      Your feedback is genuinely appreciated and will be shared with our product team as we continue to refine our designs and performance claims. If you'd like to explore ways to improve your vacuum’s performance or discuss alternative models that may better suit your needs, please reach out to us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Powerful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly surprised by the power this vacuum has! When I fist used it I was very surprised how well it works, I’m very happy with it,

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Good buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!! So glad that this was in stock when I went to purchase!

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Great Vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum we ever owned. Works great, and love that hair doesn't wrap around the brushroll. Great filtration too.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Good spin brush

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hair does not get trapped around the brush. If object get trapped in the handle of house it could be a challenge to clear.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Best vaccume with animals

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dose great . Picks up everything. Dose not clog. Best vacuum i have ever had.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • Better Vac.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job, we thought our older vacuum was doing a good job until we went behind it with this vacuum and it picked up a whole lot more.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • 4k

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recomend buy...100%%..............................

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    I would recommend this to a friend

  • New Technology not so much!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought that Shark had come up with away to control the smell of the vacuum when you first turn it on. The “new technology” is nothing more than a deodorizer disc to place in the head of the vacuum. Nothing more than a toilet bowl ring in a urnal. Disappointed that this is considered “New Technology”.

    This review is from Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum - Charcoal

    No, I would not recommend this to a friend
Page 41, Showing 801-820 of 958 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.