Customer Ratings & Reviews

Good machine and easy to used ,It’s perfect for wood floors and carpets

I have had a lot of vacuums with having dogs and i will say this is the best

So far so good. It works pretty good. No issues so far.

Time to replace the old vacuum. Did research and came up with this Shark. It picked up so much the other vacuum had left behind. Easy to maneuver.

Vacuum works great! Sucks up alot more debris then the previous vacuum we had.

Easy to use, and easy to clean. Is easy to hold when I use

Excellent service, got my vacuum for pick-up from the store

So far this vacuum has been amazing. Between cat hair + my hair being vacuumed, no blockage has happened. Love that I can do a quick run on our hardwood floors after sweeping, to make sure everything is picked up

Very good but it needs some more fatu res. But in general is a good one.

I have 2 dogs and this vacuum is the best I have ever used . It amazingly cleans all dog hair. I highly recommend it to any household

It works amazing. Super easy to clean the parts to it and the the extra filter helps it smell amazing.

Very efficient and easy to use on all kinds of surfaces

This may have been a great vacuum, I'm not sure, because there seemed to be a missing part from the printed "Included in box" list on the packaging, but when I called Shark, they clarified that it doesn't actually INCLUDE the piece, it's just what is compatible - - which isn't what "INCLUDED" actually means. So we returned it and got a different brand.

I absolutely love this vacuum. Its probably the best one I’ve ever owned. The fact that there is no hair wrap over the roller is honestly a game changer.

Ĺĺlllllllllĺĺlllllllllllmmmmmmmmmmmmmmmmnnnnnnnn̈oo no

I bought a Dyson and took it back and replaced it with a Shark I have no regrets! Do yourself a favor save yourself time and money and buy a shark vacuum. If it is not an equal to Dyson, it is definitely second to none to any vacuum.

I've had this vacuum for less than a year and it quit working. Best Buy customer service is horrendous and it is literally impossible to speak to someone who is physically in a store. You are re-routed to a call center. My experience was: 1st call - I was put on hold and the agent never returned. After 20 minutes I called back and was told that this call center can't help me, and I needed to call another number. Called that number and got a recording telling me the office was closed. Called the original number again. This time I was assured that yes, they can help me in-store with the repair since my purchase was well under a year ago. I drove 30 minutes to the store where the geek squad employee acted like I was absurd to think they would do this repair. I told him the customer service agent assured me they would and he said he "wasn't surprised they would tell me that since they don't know what they're talking about and are always giving out the wrong information". I said it seemed impossible to get in touch with anyone who is working in the store, and he just shook his head at me like, this too, was an absurd thought. He said, of course I couldn't call anyone in store -- none of the stores deal with customer phone calls, you have to go through the customer service line. I called a 4th time from the parking lot to ask how I should proceed. This 4th CSR gave me completely different information and told me they obviously do not fix vacuums in the store. Well..they do, but not unless you purchase the extended warranty. No matter that I bought it recently enough that it's still under manufacturer warranty. All of the DIY searches I've seen say that Shark products are designed to fail and are intentionally made to be so difficult to repair that you are more likely to just purchase a new product. I've repaired many vacuums myself and this is absolutely true as far as this product is concerned. It is impossible to even open the roller housing without a special, security drill bit, which I don't have, so couldn't even attempt. This product is garbage, Shark is garbage, Best Buy customer service is a joke. Buy something else from somewhere else.

It’s good vacume i will purchase the vacuums again

This is a fantastic and powerful vacuum. I own only Shark vacuums and just purchased a spot cleaner and never disappointed.

Awesome product so far!! Very versatile with the detachable wand. The ability to switch from hardwood floors to carpet is nice as I have both in my home.