Customer Ratings & Reviews

Very good but it needs some more fatu res. But in general is a good one.

This is a fantastic and powerful vacuum. I own only Shark vacuums and just purchased a spot cleaner and never disappointed.

Great on dog hair, was in desperate need of a good vacuum. Have two full size Aussies and the chore is never ending. Would highly recommend this vacuum.

Very bulky and heavy and not so sleek to get in hard to reach spots

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I've had this vacuum for less than a year and it quit working. Best Buy customer service is horrendous and it is literally impossible to speak to someone who is physically in a store. You are re-routed to a call center. My experience was: 1st call - I was put on hold and the agent never returned. After 20 minutes I called back and was told that this call center can't help me, and I needed to call another number. Called that number and got a recording telling me the office was closed. Called the original number again. This time I was assured that yes, they can help me in-store with the repair since my purchase was well under a year ago. I drove 30 minutes to the store where the geek squad employee acted like I was absurd to think they would do this repair. I told him the customer service agent assured me they would and he said he "wasn't surprised they would tell me that since they don't know what they're talking about and are always giving out the wrong information". I said it seemed impossible to get in touch with anyone who is working in the store, and he just shook his head at me like, this too, was an absurd thought. He said, of course I couldn't call anyone in store -- none of the stores deal with customer phone calls, you have to go through the customer service line. I called a 4th time from the parking lot to ask how I should proceed. This 4th CSR gave me completely different information and told me they obviously do not fix vacuums in the store. Well..they do, but not unless you purchase the extended warranty. No matter that I bought it recently enough that it's still under manufacturer warranty. All of the DIY searches I've seen say that Shark products are designed to fail and are intentionally made to be so difficult to repair that you are more likely to just purchase a new product. I've repaired many vacuums myself and this is absolutely true as far as this product is concerned. It is impossible to even open the roller housing without a special, security drill bit, which I don't have, so couldn't even attempt. This product is garbage, Shark is garbage, Best Buy customer service is a joke. Buy something else from somewhere else.

I don't love this! Part of it is my fault. The vacuum does work great it really does pick up a lot and the hair doesn't seem to tangle. But I didn't realize it doesn't have automatic wheels. It's very hard to push and pull especially on carpet that is a little thicker. I spent a lot of money and I don't use it because it hurts my arms and shoulders to push and pull it.

It’s good vacume i will purchase the vacuums again

Poor handling takes this Shark down two stars for me. It unfortunately cancels out the other good qualities of this particular model.

A fantastic picker upper! Collects dust like a champ! The scent left behind is a wonderful touch to this home Appliance

Great vacuum, the only odd thing is that it doesn’t include led lights on it to help you find dirt.

More than what we needed, but couldn’t pass up the price.

This is an amazing vacuum has a lot of features that I didn't expect this vacuum was well worth it

Love this product. Had one previously for 10 years and then died. Purchased new and improved one and very happy.

This is a great product. We have a Shark us we purchased one for pur son and our daughters households as well.

Works great but breaks down in less then a year…..

Breaks down and shake to exchange it under Best Buy crap protection

I will always buy the Shark brand vacuums. They are long-lasting and working on my blue heelers hair around the house!

This vacuum really does a stupendous in picking up dog hair especially if you have an Aussie Shepherd. It was easy to assemble.

The product I needed was in stock and they put it in my car for me! Many thanks for having such nice employees.