Customer Ratings & Reviews
- Model:
- ZU102
- |
- SKU:
- 6530498
Customer reviews
Rating 4.6 out of 5 stars with 921 reviews
(921 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Rotator with PowerFins HairPro Upright Vacuum, praising its incredible suction power and overall performance. Users appreciate its ease of use, particularly when emptying the canister, and its effectiveness in hair removal. While the vacuum is lightweight and operates at a low noise level, some customers have noted the absence of headlights and expressed concerns about the odor neutralizer's effectiveness.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Should have known better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thing 14 months ago and now is deader than a door nail!! We have a couple of long coat German Shepherd Dogs (otherwise known as German Shedders) and I realize this thing has had a workout. But "come on, man!!" It just can't handle the pet fur. And I should have known better as I've had a Shark or 2 and they've always cratered in about a year. And it's not like they're $79-89 vacuums. Total junk, and extremely difficult to break down and clean. Never again for me and sfould be the same for you.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robert,
Thank you for taking the time to leave a review.
We regret to learn that your Rotator Upright Vacuum has encountered difficulties dealing with pet hair. Please reach out to our team by phone at 1-855-427-5127 and we’ll do our best to assist you with this situation.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Ok at first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month but before that i was doing pretty well
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough suction power... If you want a vacuum that will fluff the carpet well then this is the one. Otherwise look elsewhere
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
shark
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it but went out on me in less then a year...
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear your Rotator isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Smells like burning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started smelling like it was burning after 2 months of use. Best buy return policy is only 15 day
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jessica,
Thank you for sharing your experience with the Shark Rotator with PowerFins HairPro. We’re sorry to hear that your vacuum began emitting a burning smell after just a couple of months. That’s definitely not the experience we want you to have.
Even though the retailer’s return window has closed, we’d like to help resolve this for you directly. Please reach out to our Customer Service team at 1-855-427-5127 so we can troubleshoot the issue and explore the next best steps.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Doesnt stack up to the reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a stick Dyson to this vacuum but was disappointed. Setup was easy, but during use, it just didn’t feel powerful. I ended up returning it and spending $80 more on a Dyson Animal 3 (on sale), which picked up half a canister of dirt that this vacuum missed. Save yourself the trouble and invest in a better model. Also, the odor control feature smelled like a cheap air freshener from a gas station not great.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that impressed. Didn't clean as well as i thought it would.
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not a good vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is one of the worst vacuum cleaners Ibhave ever purchases. Failed in 4 months.Dust and debri always fell out, bad suction. Just do not buy this vacuum!!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Angel,
Thank you for sharing your feedback about the Shark Rotator Upright Vacuum. We're sorry to hear that it did not meet expectations and that you experienced issues with performance and suction so early on.
This isn’t the experience we want you to have with our products. If you're still within the warranty period, we’d like to help look into options for resolution. Please contact our customer service team at 1-855-427-5127 so we can assist you directly.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Poor suction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vaccum and within 4 uses it started spitting out dirt, I’ve checked the filters , emptied it etc. not impressed .
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Julia,
Thank you for taking the time to share your experience. We're truly sorry to hear that your vacuum started spitting out dirt after just a few uses, that’s certainly not the standard we aim to deliver. It’s possible that there may be a clog in the floor nozzle, which can affect suction and cause debris to be released. We’d love to help you with this. Please reach out to our Customer Support team at 1-855-427-5127, where one of our product specialists will be happy to assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Died on the first use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 2 weeks ago, and it died on the first use after running for 15 minutes. BestBuy support on the phone is useless. They are giving me a runaround. So much for being a Total Tech Support member.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Rotator. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last 2 Shark vacuums I have had to return. One less than a year after purchasing and the other about a month after purchasing. Either a part doesn't fit well or it stops any suction from the bottom attachment. If you purchase, I recommend buying the warranty. Best Buy has been great in terms of my returns.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for pet hair.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as good for pet hair but it’s really not. Totally died after a little more than a year. I used to swear by Shark but no more.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum cleaner has stopped working. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Did not work for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been without a working vacuum for quite some time with two dogs and carpet. One of the reasons I purchased this vacuum was for the large canister capacity and the good reviews. All the hair trapped at the top of the canister above the max fill line with the canister empty. I know my carpet is dirtier than what it was picking up.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lucy,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark is not working correctly. We will do our best to help you. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Cheaply made
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually shark products are reliable, but this one broke super easily and was not repairable.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear your Shark - Rotator with PowerFins HairPro and Odor Neutralizer Technology Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Decreased suction after just 10 weeks of use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum about 10 weeks ago. At first it was great then I noticed the suction decreased considerably. I took it to Best Buy to get repaired and they said nothing was wrong with it. It definitely has decreased suction after only 10 weeks of use. I am disappointed.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 1 out of 5 stars
BUYER BEWARE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Stopped working the 2nd time it was used, 3 days outside of the return period so we're SOL. We might as well have flushed $200 down the toilet. NEVER AGAIN!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your ZU102 Shark Rotator failed after 2 uses. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Old Shark vacuums are better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be better than my Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal but I was wrong. My old Shark worked better than this new one and I’ve had it for only two months.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use, Suction power
Rated 5 out of 5 stars
Purchases
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a corded Shark vacuum from Best Buy and am very impressed with its performance. The consistent electrical power provides strong suction that easily removes dirt and pet hair from both carpets and hard floors. It’s well-built, easy to maneuver, and the long cord makes cleaning multiple rooms convenient. The vacuum is simple to maintain with an easy-to-empty dust cup, and it delivers excellent value for the price. Overall, this was a great purchase, and I highly recommend both the Shark vacuum and Best Buy.
I would recommend this to a friend Rated 2 out of 5 stars
Vacum doesn't suck
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 6 months. Very disappointed in this producz.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your ZU102 Shark - Rotator failed within 6 months. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Stains Carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Red brush roll stained my grey carpet!!! I’m so angry. I’ve run a carpet cleaner over the stain and it won’t come out. I’m terrified to use this on the rest of my carpet now. Such a waste of money!!
No, I would not recommend this to a friend