Customer Ratings & Reviews
- Model:
- ZU102
- |
- SKU:
- 6530498
Customer reviews
Rating 4.6 out of 5 stars with 967 reviews
(967 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Rotator with PowerFins HairPro Upright Vacuum, praising its incredible suction power and overall performance. Users appreciate its ease of use, particularly when emptying the canister, and its effectiveness in hair removal. While the vacuum is lightweight and operates at a low noise level, some customers have noted the absence of headlights and expressed concerns about the odor neutralizer's effectiveness.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great suction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have dogs and guinea pigs in our home and this vacuum absolutely does the job!
I would recommend this to a friendRated 4 out of 5 stars
Shark Rotator Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum works well. Having a handle on the top of the tank would make it easier to handle.
I would recommend this to a friendRated 5 out of 5 stars
Purchaser, Marty C.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. We always buy Shark products for work and home. Marty C.
I would recommend this to a friendRated 5 out of 5 stars
100%
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love the shark brand. Awesome value!
I would recommend this to a friendRated 5 out of 5 stars
Vacuum sucks..........I a good way
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum. Second Shark vacuum i have owned and it is amazing
I would recommend this to a friendRated 5 out of 5 stars
Works as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, especially with dog hair. Very happy with it.
I would recommend this to a friendRated 1 out of 5 stars
Downgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this model was an upgraded version of the ZU62, but aside from adding a cord holder near the handle (which doesn’t work well), I don’t see any improvements. The odor neutralizer was especially disappointing—it not only failed to impress but actually gave me a headache. When I contacted Shark, they said there were no alternative options and simply advised me to remove it. That left me without one of the main selling features I bought the vacuum for. On top of that, the vacuum feels like it’s made with cheaper materials, and the accessory was so poorly designed that I ended up having to reorder it. Overall, this upgrade feels like a downgrade.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review!
We’re truly disappointed to hear about your experience with this model. It’s frustrating when an upgrade doesn’t deliver the improvements you were expecting especially when key features like the odor neutralizer not only fall short but cause discomfort. We understand how disappointing it must have been to be advised to remove a feature you specifically purchased the vacuum for. We also appreciate your feedback regarding the build quality and accessory design. Your insights are incredibly valuable and help us identify areas for improvement.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
User
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this vacuum. We have a cat. Do I need to say more?
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum. I love the scent helper that is included.
I would recommend this to a friendRated 5 out of 5 stars
Just simply the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like it. Is essay to vacum is not heavy
I would recommend this to a friendRated 4 out of 5 stars
The vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with the power cord. Very hard to keep under control.
I would recommend this to a friendRated 4 out of 5 stars
my vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.getting use to using it. moves around ok. hard to puse on thick carpet.
I would recommend this to a friendRated 2 out of 5 stars
Less than impressed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor overheated, company issued replacement no questions asked, have had great luck with Shark for years but this unit specifically doesn't impress.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Michelle,
We appreciate you taking the time to share your experience. We’re truly sorry to hear that the Rotator motor overheated and understand how disappointing this experience must be, even though a replacement was issued. We appreciate your loyalty to Shark over the years, and your input will be shared with the appropriate team for review.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Great product for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. Nothing fancy. Gets the job done well.
I would recommend this to a friendRated 2 out of 5 stars
Short life span.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted exactly 1.5 years. I kepy it well maintianed too. Always had a clean air filter, HEPA and clean canister. Don't think I have ever has one last such a short time. My house is only 1,000 sq ft so not a lot of heavy cleaning. Used omce a week.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum cleaner has stopped working properly. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not worth the money and pitiful return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark powerfin brush stopped turning after 3 weeks (or basically 3 uses). Piece of crap. Convenient enough, Best Buy's new return policy prevented me from returning. Shark refuses a refund and tried to say that the part was not under warranty. After pitching a fit complaining, they sent me the replacement part because it was so new and they would wave the normal shipping. What a crock. I know it's going to break soon again. So, over $200 wasted. I will not buy anything from Shark nor from Best Buy again. If you sell electronics that are not constantly used, you cannot have a 2 week return policy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Rotator stopped working within its first month of use. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Warning Will Robinson
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last. Vacuums used to last a generation. We returned this after a couple of weeks.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi James,
Thank you for your feedback. We’re disappointed to hear that the Rotator didn’t last as expected and that you ultimately chose to return it after only a few weeks. We understand how frustrating that must be, especially when you were expecting longer‑term reliability. We appreciate you giving our product a try, and while we regret that this experience didn’t meet your expectations, we truly hope you’ll consider choosing us again in the future.
Kind Regards,
Shark Home
Rated 1 out of 5 stars
Really just sucks, don’t know how else to put it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was awful. I tried to get there within two weeks to return it, even sent a message on the 15th day but it was too late. This vacuum sucks! It never had good suction, it just scattered things around, and I was constantly getting tangled in the long cord. Worst purchase ever!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Tammy,
Thank you for sharing your experience with us. We’re truly sorry to hear that the vacuum didn’t meet your expectations and that the return window caused frustration. That’s definitely not the experience we want for our customers. We’d love the chance to help troubleshoot the suction issue and the cord concerns to see if we can improve your experience. Please reach out to our support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET), and they’ll be happy to assist you further.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Rant and rave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed, it was the best vacuum ive had before!!! Unfortunately not a year after buying it the motor burned down. Great vacuum but i recommend the warranty for sure.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Dustin,
Thanks for sharing your review.
We're glad to know that you are enjoying your Shark Upright Vacuum, as after a year the motor has stopped working. We understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to help you get this sorted.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this item didn't pickup the pet hair as it says it will basically a high price useless vacuum cleaner
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Rotator with PowerFins HairPro. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean