Customer Ratings & Reviews
- Model:
- IZ862H
- |
- SKU:
- 10772919
Customer reviews
Rating 4.4 out of 5 stars with 701 reviews
(701 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Stratos MultiFLEX Cordless Stick Vacuum's strong suction power, ease of use, and lightweight design as major advantages. Many are pleased with its overall performance and carpet cleaning capabilities, with some appreciating the odor neutralizer and convenient storage. However, some customers express concerns about the battery life, while others feel the price could be more competitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an EXCELLENT vacuum. It is better than the Dyson we had previously.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friend- Cons mentioned:Battery life
Rated 2 out of 5 stars
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast to empty the battery I just bought it last April 29, 2024
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you’re having trouble with the battery on your Stratos. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Honest review, Battery issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth the money, charge says 60 mins in specs but it's more like 30 on iq mode. If you use power mode it's more like 10 mins. Battery went out after 8 months. Battery are not available on their website because of high demand low supply. Better going with Dyson. My 150$ target vacuum gave me better results and lasted longer.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Stratos MultiFLEX Cordless Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Satisfied Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent pick up power, it produces a great smell while it works
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friendRated 5 out of 5 stars
Vacume
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Vacume love how it goes under the bed and furniture
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friendRated 3 out of 5 stars
Not the best suction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Dyson it is inferior. Not the strongest suction and the entire item is very plastic. The swivel feature is good. Love how it folds as stores.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friendRated 5 out of 5 stars
Will buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic item, great on stairs.takes the hair out of pet hair clean up.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Worked well in picking up hair and dust.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friendRated 3 out of 5 stars
Little on the heavy side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit heavy for a cordless vac, doesn't work real well on area rug, very hard to push on area rug.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy the weight of your stick vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Suction power
Rated 1 out of 5 stars
I NEVER write reviews but this vaccum is so bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucking power is strong the first week. 1 month in and it does not suck up dust and hair into the canister anymore it just gets stuck in the bristles. It spits back out dust during passes, if you have dogs, horrible vaccum. The reviews were great, but it does not hold up. I’m returning and going back to Dyson.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Stratos MultiFLEX Cordless Stick Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Suction power
Rated 2 out of 5 stars
Good, but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With having neck surgery this was too heavy for me and I did not like the folding option, but it did have a very good suction and pick up
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing Shark Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product. I have been using it for over a month and would highly recommend it as an alternative to the expensive Dyson ones. I got this on sale at pretty steep discounts :)
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friend - Cons mentioned:Battery life
Rated 2 out of 5 stars
Should be $149.99
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is ok but Not impressed for the money and battery is life terrible.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friend - Cons mentioned:Battery life
Rated 1 out of 5 stars
Horrible Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies in less than 20 minutes! I was seriously shocked by how quickly it dies. I've used it 3 different times and fully charged it each time.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Shark Stratos Cordless Stick Vacuum. We’re sorry to hear about the short battery runtime, especially after fully charging it. This isn’t the experience we aim to provide, and we’d like to assist.
Please contact our customer service team at 1-855-427-5127 for troubleshooting tips or to explore warranty options. Sometimes, runtime can be affected by the cleaning mode or other factors, and our team would be happy to help optimize the vacuum’s performance.
We appreciate your feedback and will share it with our product development team as we strive to improve.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alreaady broke. Within the first year i had to buy replacement parts and the warranty did not cover them. After the year the motor blew up. Do not recommend.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Felicia,
Thank you for sharing your experience. We’re deeply unhappy to hear that your unit is broken, especially with the motor failing. This is unacceptable, and we realise that we have let you down. We understand how frustrating this situation must've been. This isn’t the experience we want our customers to have, and we’d like to help make things right. Please give us a call at 1-855-427-5127, where one of our product specialists will be more than happy to assist you. We truly hope we can help restore your confidence in our brand.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 1 out of 5 stars
NO NO NO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst bug bucks purchase I have ever made. This vacuum is worthless. I turn it on and the battery is already at 80%. It does not pick up small particles whatsoever, it does not stand on its own. It is awkward and clumsy. It doesn't work on carpets. What have I done?
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Shark stick cordless vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good vacuum but would like it better if the battery lasted longer. Good pickup and convenient to use.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friend - Pros mentioned:Suction power
Rated 4 out of 5 stars
Good for small areas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, I prefer the plugin. Suction is amazing, normal carpet it’s fine, lightweight rugs not so much.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Suction powerCons mentioned:Battery life
Rated 4 out of 5 stars
It’s good, but I’ve had better Sharks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Shark Stratos stick vacuum is good, don’t get me wrong, but compared to my other Shark cordless vac (Shark Duo Clean), I was a bit disappointed with the new model. My older Shark does seem a bit larger, mostly just the head unit though, and the handle has gotten slimmer in the Stratos and more “streamline” look, but that shouldn’t affect performance. This is my fourth Shark vacuum and although I am happy with it, it is my least favorite of the fleet. THE GOOD: First let’s talk about what I did like about the new Stratos from Shark. Of course, being cordless makes it easy to use and great for quick clean ups, but the battery life limits you to shorter cleanings. (More on that later.) The battery is smaller and lighter than past batteries and the vacuum has an LED display in the handle to show the percentage of battery left (10% increments) so you know when your battery is getting low. I enjoyed having more information than just “high, med, low” on the battery life compared to my Duo Clean and when I was cleaning, I found myself checking the percentage often to gauge how much more cleaning I could do. The attachments are pretty standard for Shark now, but they still work well. I like being able to dust and clean corners quickly with the easy changing attachments. The flexible stick is also a great feature that my Duo Clean also has and I do use it occasionally when cleaning, but not all that often to be honest. The reason I like the bendable stick though is because of the storage. It folds in on itself like a little pit droid and fits into almost any closet without needing a stand or leaning on the wall. Unfortunately, the Stratos doesn’t have a handle like the dual cleaning, meaning carrying it around folded up is just awkward. The new “Clean sense IQ” will make an appearance in my positive comments and the negative side. But for now, the good. It was occasionally handy when it worked correctly and I enjoyed seeing a visual light showing me how much dirt was being picked up. However, I found this to be inaccurate at times or, at the best, delayed. The result is the vacuum constantly revving up just to drop back down seconds later because one cheerio went through the sensor 2 seconds ago. When working properly though, I could see this being a useful setting. I like that it helps conserve battery when there’s less need for high suction, I just wish it would hold the high power longer to make sure I really got that area clean. THE BAD: Now the not so good features of the Clean Sense IQ. Like I said, it didn’t always work properly for me during my testing and usually felt like it was lagging behind and by the time it sped up to get the dirty areas, I was already moved on to a “not dirty area”. This became frustrating and I decided I was going to turn off the IQ and just use a good medium, everyday clean speed. Unfortunately, there isn’t one. The Clean Sense mode IS the middle mode. There is ECO, which is basically only good for putting those nice looking “just vacuumed” lines in the carpet and not much more; IQ, which I discussed; and Boost mode, which is great…but burns up a full battery in about 12 minutes. So you can either get a longer battery life on Eco, listen to the motor go up and down and not make up its mind on IQ, or do some insanely deep cleaning for 10 minutes in Boost mode. This is not what I want in my full size vacuum. And I KNOW Shark can do better because they did - years ago with the Duo Clean that I also own. It just feels like a step back with this vacuum, especially for the large price tag. That said, this vacuum isn’t supposed to replace a Duo Clean vacuum and is still really good in a lot of areas. As you probably gathered by now, the battery life is not great. Now, let’s be fair here, it is a stick vacuum and the average run time for these bad boys is never good. If you want to vacuum for hours at a time, get a lot of backup batteries (if you can find them. Currently Shark does not sell this battery on their website) or buy a corded vacuum. I know it’s asking a lot for a battery vacuum to balance out long run time and performance, but I have seen Shark do this in the past so I was hoping this vacuum did as well. And when running in the IQ mode, it really does seem to be a decent balance. If you’re just doing some every day cleaning, this will work and you’ll get about 30 minutes, give or take 10 based on your floors and how dirty they are. But as I stated, I wasn’t loving the IQ mode all the time and I felt that Eco didn’t do a good enough job so if you have to run on Boost, you’re really only getting one room done on a battery. This means my hope that this vacuum could replace our daily user and be the main vacuum was not possible. Is it great at quick clean ups and average weekly cleaning? Yes absolutely! It just won’t be the one I reach for on big cleaning days when I plan to vacuum the whole house, furniture and dust etc. SO WHO’S IT FOR? I’m not saying it’s a terrible vacuum, I’m just saying it’s only really good for the right user. If you have a small apartment or just need a good battery powered, quick clean vacuum, the Stratos is perfect for you. You’ll be happy with any mode, the air freshener will give a fresh scent and your mess will be cleaned with no hair tangle in the brush roller. If you’re looking for the main heavy user vacuum of the house, you probably won’t be very happy. You’ll want more power and longer battery life and will need to buy more batteries or would benefit from just buying a corded Shark. (yes, I definitely recommend Shark vacuums over all, just find the one for you. They make so many great models.) For me, this is still a welcomed vacuum to have in my cleaning arsenal, it’s just going to be used as a support item instead of leading the charge. And as a stay at home husband who takes cleaning the house seriously, I need all the help I can get. Shark has in the past, and continues to provide me with great vacuums to clean all my family's messes.
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
I would recommend this to a friend - Cons mentioned:Battery life
Rated 1 out of 5 stars
Battery horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love it but The battery life is absolutely horrible. Vacuumed stairs and not even half of a small room and it died after being fully charged. 10-15 minutes max and it is brand new for christmas. Definetly going to try to return!
This review is from Shark - Stratos MultiFLEX Cordless Stick Vacuum with Clean Sense IQ and Odor Neutralizer, DuoClean Powerfins HairPro - Ash Purple
No, I would not recommend this to a friend

















