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Customer reviews

Rating 4.4 out of 5 stars with 720 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.7 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 720 reviews
  • Rated 4 out of 5 stars

    Nice vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, bought it a month ago. I’m still in between the shark and Dyson. So far the shark has performed at its best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift, recipient loves it. Does everything as advertised

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty design, or just bad luck?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this review as I sit passenger princess headed back to the store with my broken vacuum. I bought it exactly 2 months ago and it has been used a handful of times. The vacuum folds for storage and that is where the issue comes to play. Something in that folding section broke and now the vacuum will not fully extend into the upright vacuum position. So here we are headed to the store to discuss options thankfully it’s under manufacturer warranty and I did purchase the extended warranty but now I’m wondering if this was a bad purchase. Performance wise, the vacuum seems to do a good job no complaints there, but the battery does not last long at all. So buyer beware if you choose this option purchase a second battery, and no that your vacuum may break within a few months.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We are very sorry to learn that the folding wand failed. Regarding the battery duration, we will certainly share your feedback with the relevant teams for consideration in future products. If you still need any assistance with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    The shark vaccum really, excellent in performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used other product, but this one is really works better than expensive vaccum in the market, i dont want to degrade other portable product, which i used, all wanted to say this works great,.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean's my house fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood and carpet. Easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum.wasy to get around, picks up dirt well and folds up to store!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bad hinge lock design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, but all 3 I’ve owned broke at the hinge lock

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    SHARK CHARGES SHIPPING FEES ON WARRANTY ITEMS.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is because of Shark Warranty. The product is good. I have no complaints about how it works. I have had this vacuum for a little under a year. The motor has went out in it. I called the warranty for Shark, not best buy. This is not on Best Buy. I spoke with the customer service rep. We went through troubleshooting. They determined that the head unit needed replacing. Unfortunately it is on back order and will take 2-4 weeks. Not happy about that, but I understand. What got me was even though the unit is under warranty. I have to pay for the shipping charges. So BEWARE OF SHIPPING CHARGES FOR WARRANTIED PRODUCTS!!! I did tell them I do not feel that is right to have to pay shipping on a warranty. They explained the the unit is covered but not the shipping. The did in the end agree to not charged shipping, but it would only be this one time. So if I have any other issues I would be charged.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your vacuum. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Good product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as great as our old 7 year old model! Even better now i don't have to give this one a haircut every week!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hard surfaces floors just what I needed for my kitchen, bathrooms, hardwood floors, and entryway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and flexible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dust and pet hair easily, and the flexible handle is a game changer. Battery lasts long enough for a full clean. Plus I love the little scent cartridge they include. Leaves the house smelling clean as I vacuum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    vacuum cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing how the vacuum cleaner collects all the hairs from my dogs and those hairs don't get stuck the vacuum cleaner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cordless Vac

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this vacuum it is the best cordless vac I’ve ever owned! Simple and easy to handle from carpet to wood floors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vaccum cleaner review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent deals on best buy with good customer support . Happy with all the product quality and performance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First owner of a cordless vacuum. I did not realize the battery needs charged frequently. Now I know it is not a deterrent, just an adjustment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smells good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up better than I thought it would. Very easy to empty. I like how it folds so you can get underneath couch and chairs and bed. Smells good while you’re vacuuming too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems to be a great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this a short time but it does well at picking up dust and dirt. It has amazing battery life and is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vaccuum. Doesnt fail at what it needs to do. Battery life could be better though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing vacuum!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this vacuum can practically go entirely flat to reach hard to get to spots and under furniture. The odor eliminator feature is also a plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best vacuum I have owned so far. Shark never misses with their products

    I would recommend this to a friend