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Customer reviews

Rating 4.4 out of 5 stars with 721 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.7 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 721 reviews
  • Rated 1 out of 5 stars

    Breaks in multiple ways.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this vacuum for less than a year. At first, it was fine. Then over time, the power button stops working and is very finicky. Then the plastic hinge that folds the vacuum to allow it to stand for charging also snapped. This product doesn’t hold up overtime and I would not buy it again.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, thank you for your review. We’re disappointed to hear about your experience with the Shark IZ862H. You mentioned that after less than a year, the power button became finicky and eventually stopped working, and the plastic hinge that folds the vacuum for charging also snapped. This isn’t the experience we want our customers to have, and it seems like a very frustrating situation. We understand how frustrating this must be, and we’re eager to help. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean NA

  • Rated 2 out of 5 stars

    Battery life awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life awful, should have spent more to replace my Dyson cordless.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Rated 3 out of 5 stars

    Good vacuum when it works

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good vacuum cleaner, but the cordless stick broke at the joint when folding. Can’t recommend due to poor reliability.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the cord on your IZ862H broke. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great for pets

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, immediately started picking up loads of pet hair trapped in the carpet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Funcional. Un gran adelanto a la limpieza en tecnologia.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not very impressed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all with this Shark product. I had previously owned another shark vacuum so it was easy to buy this. Boy was I wrong, worked good for the first 6 months, then started to become increasingly noisy. Eventually it just stopped working, completely dead.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      We appreciate you sharing your feedback with us. We're really sorry to learn that your Shark has begun making noise and is currently not functioning. Please give our team a call at 1-855-427-5127, and we’ll gladly assist you in resolving this issue and getting your unit back to optimal performance.
      Best wishes,
      Shark Clean.

  • Rated 5 out of 5 stars

    Absolute beast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing works magically best darn vacuum I’ve ever purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, picks up even fine dust. Love it even as a small vacuum for the car

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Vacuum!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum! Works great on both our rugs and hardwood floors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing!!! The light makes it so easy to get all the dust!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Stratosphere cordless review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great vacuum, size is great and the functionality of the vacuum itself and the handheld too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Good battery life too. Not what i expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do not waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    get a different vacuum. this thing is terrible. clogs very easily we only have 1 dog and 1 cat and this thing doesnt stand a chance. had to go with an old school corded shark works worlds better.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Matthew, thank you for your review. We’re disappointed to hear about your experience, especially since you mentioned that the vacuum clogs very easily, even with just one dog and one cat, and that you ultimately had to switch to an old‑school corded Shark because it worked so much better. This isn’t the experience we want our customers to have, and it definitely sounds like a very frustrating situation. We completely understand how upsetting this must be, and we’re eager to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Rated 3 out of 5 stars

    Shark Cordless Vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is cumbersome and top heavy. It does vacuum well, but it is unwieldy. Not as happy with it as I’d like, but will keep it as other alternatives don’t seem to be much better.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't completely happy with your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

  • Rated 5 out of 5 stars

    A Simple Pleasure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute incredible product. I wish I had gotten this one the first time around.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointing does not hold charge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Disappointing, I really wanted to like this vacuum. Says it can run 1hr on a full charge. We unboxed, charged unit fully and started vacuuming. Within 10 minutes it went from 100% to 40% charge by 20 minutes it was 10% charge. There is no way this can run 1hr. You are lucky if you can get 3 or 4 rooms vacuumed before needing to recharge again. We returned it and will look for another cordless option in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very reasonable price and seems to work great so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark cordless stick vacuum is a game changer you want be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Wife loves it. Must work great…I don’t see any dust or dirt in the house plus I’m not sneezing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and convenient. Easy to maneuver through small spaces.

    I would recommend this to a friend