Customer Ratings & Reviews
- Model:
- IZ862H
- |
- SKU:
- 6514613
Customer reviews
Rating 4.4 out of 5 stars with 708 reviews
(708 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Stratos MultiFLEX Cordless Stick Vacuum highly for its strong suction, ease of use, and lightweight design, with many appreciating its overall performance and effectiveness on carpets. The odor neutralizer and convenient storage are also well-received features. However, some customers express concerns about the battery life. A few customers feel that the price could be more affordable, and some have noted the noise level and dustbin size as potential drawbacks.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works great battery life is terrible wish it came with extra battery
I would recommend this to a friend Rated 5 out of 5 stars
Great vacuum
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum highly recommended to anyone especially with pets
I would recommend this to a friendRated 5 out of 5 stars
Shark Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True upgrade coming from the tineco. The suction for a battery powered vacuum is truly superb. It can be alittle cumbsome at times but all in all excellent vacuum.
I would recommend this to a friend- Pros mentioned:Suction power, Weight
Rated 5 out of 5 stars
Buy it with confidence
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent open and directed suction. Nice cornering. Hepa filtration is top notch. Odor neutralization is quite effective. Suuuperr light.
I would recommend this to a friend - Pros mentioned:Suction power, Weight
Rated 5 out of 5 stars
Great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product! Great staff to work with on helping me get the right vacuum for my house. Its light weight and does an amazing job!
I would recommend this to a friend Rated 5 out of 5 stars
Shark battery vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! This is our first battery vacuum. Having a big dog and 2 cats this vacuum does an awesome job at picking up hair, cat litter and everything the dog tracks in.
I would recommend this to a friendRated 5 out of 5 stars
Its fun to vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually fun to use. The kids all want to vacuum now. And really - we have 5 girls in this house with long hair - no hair wrap so far.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum cleaner! Iv never been so happy with a vacuum and the hold charge is awesome!
I would recommend this to a friendRated 5 out of 5 stars
Great vaccum
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vaccum. Slightly on the heavier side but works great. Reaches under difficult places.
I would recommend this to a friendRated 5 out of 5 stars
Shark Products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for an amazing price! I have been having 2 other Shark vacuum cleaners and a steam mop. Which they have always been very reliable!
I would recommend this to a friendRated 1 out of 5 stars
Poor quality vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum and started to malfunction 8 months after purchase. The manufacturer solution was to send a few replacement parts which made the vacuum perform worse. The quality is very poor and these vacuums are only built to last 1-2 years.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Nolan,
We’re sorry to hear your Stratos MultiFLEX started to malfunction after eight months, and that the replacement parts didn’t resolve the issue. We understand how frustrating this situation must be. Please give us a call at 1-855-427-5127 so we can help get this sorted out for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Best cordless vacuum!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My corded stick shark lasted me 7 years. So I trust the brand and wanted a cordless stick. This vacuum is amazing! I highly recommend this especially if you have pets in the house.
I would recommend this to a friendRated 5 out of 5 stars
Scent Blaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I love the scent blaster it makes my house smell wonderful!
I would recommend this to a friend- Pros mentioned:Performance, Suction powerCons mentioned:Battery life
Rated 5 out of 5 stars
Dynamic and Vigorous Cleaning
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the best cordless stick vacuum I've ever used. The Shark Stratos Stick Vacuum uses its clean sense technology which automatically increases suction and brush speed to pick up all of the dirt and debris in my rugs, bare floors, and everything above the floors. The vacuum came with two attachments. I used the two attachments to clean my steps, the areas between the spindles on the steps, the floorboards, and the ceiling fans. I even used the attachments to clean the rugs in my car. The excellent deep suction and brush speeds cleaned all of these areas with ease. There are three mode settings in this vacuum. There is the Eco Mode, the Power Clean Sense IQ mode and the Boost Mode. The Eco Mode saved the vacuum's battery life. The boost mode delivered maximum suction but drained the vacuum's battery faster. I found that the best balance between suction and power with optimized battery run time was to use the Clean Sense IQ mode, which is actually the default setting for this vacuum. It was amazing to see the infrared sensors detect the dirt and automatically adjust the suction power to pick it up. I used it to clean under the furniture using the Multi-Flex wand by just unlocking the quick-release latch on the wand. The excellent LED Headlights helped me guide the vacuum through dark corners and closets. This vacuum comes with an Anti-Allergen with a complete seal and HEPA Filtration. It also comes with Odor Neutralizer Technologies. I vacuumed my entire home in about 40 minutes. Once done, I emptied the dust cup by simply removing the hand vac from the wand before emptying it into the trash bin by pressing the one-touch release button. I found that the vacuum cleaned dog and human hair that was not visible while I was vacuuming. The DuoClean Power Fins Hair-Pro self-cleaning brush roll did an excellent job. The vacuum had some battery life left after working continuously for about 40 minutes. When I was done cleaning, I simply folded the Multi-flex wand and charged the battery for storage.
I would recommend this to a friend Rated 1 out of 5 stars
Expensive Garbage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum less than a year ago, specifically because I have long hair and needed something that could handle it. At first, it worked fine, but after a month, I noticed a huge issue: when using the brush roll attachment, it would pick up debris but wouldn’t actually send it into the reservoir. Instead, the brush roll would just hold onto everything and then drop it all back onto the floor. Every single time, I had to disconnect the brush roll and manually vacuum up the mess it left behind. On top of that, this vacuum is completely ineffective for long hair. Every time I used it, my hair would get tangled in the brush roll, and I’d have to stop, take it apart, and cut the hair out. It became such a hassle that I started avoiding using it altogether. I went through all the troubleshooting—cleaned the filters, cleared any clogs, made sure everything was properly attached—and nothing fixed the problem. This vacuum is an expensive piece of garbage. I honestly think the positive reviews I saw before buying this were bought off or tried it once and made a review, because there is no way this vacuum is as good as they claim. Shark makes terrible cordless vacuums. Save yourself the frustration and look for another brand.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jasmine,
Thank you for taking the time to leave a review for the Shark - Stratos MultiFLEX Cordless Stick Vacuum.
Based on the suction power performance, and the way that the unit pick up the hair you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this. Charge dies in 2-3 mintues. Does not have a strong vacuum. We do not have pets and we do not have carpets. Still useless..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Ismail,
Thank you for taking the time to leave a review.
We sincerely apologize for your experience with your Stratos cordless vacuum, and your concerns regarding its battery and suction performance leading to your decision to consider returning it are totally understandable. We’d like to make sure it’s working as it should. Please give our team a call at 1-855-427-5127 so we can help with this.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It works great for the whole house. Pet hair as well.
I would recommend this to a friendRated 5 out of 5 stars
Smells nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Shark vacumm works wonderful and smells so nice. No more hair clogs. Would recommend and buy again!
I would recommend this to a friendRated 1 out of 5 stars
do not waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.get a different vacuum. this thing is terrible. clogs very easily we only have 1 dog and 1 cat and this thing doesnt stand a chance. had to go with an old school corded shark works worlds better.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Matthew, thank you for your review. We’re disappointed to hear about your experience, especially since you mentioned that the vacuum clogs very easily, even with just one dog and one cat, and that you ultimately had to switch to an old‑school corded Shark because it worked so much better. This isn’t the experience we want our customers to have, and it definitely sounds like a very frustrating situation. We completely understand how upsetting this must be, and we’re eager to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 1 out of 5 stars
Breaks in multiple ways.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this vacuum for less than a year. At first, it was fine. Then over time, the power button stops working and is very finicky. Then the plastic hinge that folds the vacuum to allow it to stand for charging also snapped. This product doesn’t hold up overtime and I would not buy it again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, thank you for your review. We’re disappointed to hear about your experience with the Shark IZ862H. You mentioned that after less than a year, the power button became finicky and eventually stopped working, and the plastic hinge that folds the vacuum for charging also snapped. This isn’t the experience we want our customers to have, and it seems like a very frustrating situation. We understand how frustrating this must be, and we’re eager to help. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean NA

















