Customer Ratings & Reviews
- Model:
- IZ862H
- |
- SKU:
- 6514613
Customer reviews
Rating 4.4 out of 5 stars with 726 reviews
(726 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.7
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the Stratos MultiFLEX Cordless Stick Vacuum highly for its strong suction, ease of use, and lightweight design, with many appreciating its overall performance and effectiveness on carpets. The odor neutralizer and convenient storage are also well-received features. However, some customers express concerns about the battery life. A few customers feel that the price could be more affordable, and some have noted the noise level and dustbin size as potential drawbacks.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Vacuum excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this vacuum, it's more efficient, when we clean houses.
I would recommend this to a friendRated 2 out of 5 stars
Watch out for the poor battery recharge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won't recharge after two month. Otherwise it's great. Hopefully Best Buy exchanges it for a new one.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Stratos MultiFLEX Cordless Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Returned. Not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Battery dies very quickly on full power and has little suction without it being on full power. Turned and bought the corded version which is much better.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Robert,
Thank you for taking the time to share your feedback on the Shark Stratos MultiFLEX Cordless Stick Vacuum. We're sorry to hear that the battery life and suction performance didn’t meet your expectations, especially when not using full power. We understand how important it is for a cordless vacuum to deliver both convenience and consistent power.
We're glad to hear the corded version is working better for your needs. Your input is appreciated and will be shared with our product team as we continue to improve. If you have any questions or need further assistance, feel free to contact us at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Satisfied Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent pick up power, it produces a great smell while it works
I would recommend this to a friendRated 5 out of 5 stars
Vacume
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Vacume love how it goes under the bed and furniture
I would recommend this to a friendRated 1 out of 5 stars
do not waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.get a different vacuum. this thing is terrible. clogs very easily we only have 1 dog and 1 cat and this thing doesnt stand a chance. had to go with an old school corded shark works worlds better.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Matthew, thank you for your review. We’re disappointed to hear about your experience, especially since you mentioned that the vacuum clogs very easily, even with just one dog and one cat, and that you ultimately had to switch to an old‑school corded Shark because it worked so much better. This isn’t the experience we want our customers to have, and it definitely sounds like a very frustrating situation. We completely understand how upsetting this must be, and we’re eager to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 3 out of 5 stars
Not the best suction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Dyson it is inferior. Not the strongest suction and the entire item is very plastic. The swivel feature is good. Love how it folds as stores.
I would recommend this to a friendRated 5 out of 5 stars
Will buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic item, great on stairs.takes the hair out of pet hair clean up.
I would recommend this to a friendRated 1 out of 5 stars
Honest review, Battery issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth the money, charge says 60 mins in specs but it's more like 30 on iq mode. If you use power mode it's more like 10 mins. Battery went out after 8 months. Battery are not available on their website because of high demand low supply. Better going with Dyson. My 150$ target vacuum gave me better results and lasted longer.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Stratos MultiFLEX Cordless Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Worked well in picking up hair and dust.
I would recommend this to a friendRated 2 out of 5 stars
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast to empty the battery I just bought it last April 29, 2024
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you’re having trouble with the battery on your Stratos. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
I NEVER write reviews but this vaccum is so bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucking power is strong the first week. 1 month in and it does not suck up dust and hair into the canister anymore it just gets stuck in the bristles. It spits back out dust during passes, if you have dogs, horrible vaccum. The reviews were great, but it does not hold up. I’m returning and going back to Dyson.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Stratos MultiFLEX Cordless Stick Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Little on the heavy side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit heavy for a cordless vac, doesn't work real well on area rug, very hard to push on area rug.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy the weight of your stick vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Good, but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With having neck surgery this was too heavy for me and I did not like the folding option, but it did have a very good suction and pick up
I would recommend this to a friendRated 2 out of 5 stars
Motor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor sounds weak does not rev up when needed. Not what I expected
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Christine, Thank you for taking the time to leave a review on our product. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Based on the power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Looking forward to hearing from you. Kind regards, Shark Clean
Rated 1 out of 5 stars
Cleans good, just keeps breaking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had to return the vacuum 3 times because it keeps snapping where it folds up, luckily we have the Best Buy protection plan they keep replacing it
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Amanda,
Thank you for your feedback. We’re truly disappointed to hear you’ve had to replace the vacuum multiple times due to it snapping at the folding point this isn’t our usual standard, and we understand how frustrating that must be. We value your honesty and appreciate you sharing this with us. If this happens again, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We hope we can restore your confidence in us.
Kind Regards,
Shark Clean
Rated 2 out of 5 stars
Should be $149.99
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is ok but Not impressed for the money and battery is life terrible.
No, I would not recommend this to a friendRated 5 out of 5 stars
Amazing Shark Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product. I have been using it for over a month and would highly recommend it as an alternative to the expensive Dyson ones. I got this on sale at pretty steep discounts :)
I would recommend this to a friendRated 1 out of 5 stars
NO NO NO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst bug bucks purchase I have ever made. This vacuum is worthless. I turn it on and the battery is already at 80%. It does not pick up small particles whatsoever, it does not stand on its own. It is awkward and clumsy. It doesn't work on carpets. What have I done?
No, I would not recommend this to a friendRated 4 out of 5 stars
Shark stick cordless vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good vacuum but would like it better if the battery lasted longer. Good pickup and convenient to use.
I would recommend this to a friend