Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 12773052
Customer reviews
Rating 4.7 out of 5 stars with 1204 reviews
(1,204 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product's amazing suction power, overall performance, and ease of use, highlighting its effectiveness in hair removal and its impressive odor neutralizer. However, some customers find the product to be heavy, and a few mention its noise level and large size as minor drawbacks.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not for dog hair. Definitely disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! Purchased this vacuum upon researching and reading many reviews. I have dogs vinyl flooring and just need something to suck the dog hair up from hard floors. It seemed to gather hair along the front roller brush that I am continuously wiping. Im 5'3 and its a bit tall and akward for me to grab the handle as well.called shark as its only 38 days old they said they dont usually replace unless their is an issue with the suction. The customer service specialist advised this weird for this "top of the line product". They offered to replace the floor nozzle
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 1 out of 5 stars
broken in less than a year with minimal use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for area rugs and it over heated or something and broke in less than a year. So expensive! Money down the drain, or hose, as it may be.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Gwenn,
Thank you for sharing your review. We're deeply sorry to hear that your Shark Stratos vacuum overheated. We understand how frustrating it can be when it no longer operates, especially when you're expecting value for your purchase. We'd like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Home
Rated 2 out of 5 stars
Don't waste your money. Quality down, price up.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. We bought this to replace an older shark (maybe 3 years old and we paid around $350), it doesn't even come close to our previous model. It feels very cheap, the pet attachment is junk. I don't know what shark was thinking or why they decided to compromise their quality. We are loyal to shark products but this one is definitely not worth it.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Stratos. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pretty disappointed with this vacuum and I usually love Shark products. The biggest problem is that it’s not self propelled so for an old lady like me, my shoulder was pretty sore after vacuuming. Also, my previous model had a light when I used the wand-this one doesn’t. It picks up ok, I would have returned it but I missed the return window. Now I’m stuck with it.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 1 out of 5 stars
stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in February, used maybe 5 times and just stopped working.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Elizabeth,
Thank you for taking the time to share your feedback. We’re sorry to hear that your unit stopped working after only a few uses that’s not the experience we want for you. Please give our support team a call at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. | Saturday, 9 a.m. to 6 p.m., and we’ll be happy to assist.
Kind regards,
Shark Home
- Pros mentioned:Suction power
Rated 5 out of 5 stars
GIRISH
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD WORKING , IT'S GOOD VACCUM & BUY FROM BEST BUY & THEY HAVE EXTRENAL WARRANTY TO.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
Bought used, did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to use it because it was not functioning.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean
Rated 1 out of 5 stars
Power button doesn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this machine as all the reviews were great. I traveled 100 miles round trip to pick this vacuum up. When I got it home and put it together and pushed the start button it wouldn't start. Tried a different outlet, wouldn't start. Brought it back to the store, for a exchange and had the associate open the new vacuum box to make sure it would run, Nope. Same problem. Wouldn't run. No power at all. $500.00 piece of junk. Who ever is in charge of Quality control needs to be re trained. No one wants to pay this kind of money for something that won't even turn on. SHARK, are you listening?
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 1 out of 5 stars
Not like the old models
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wand is cheap, the cord is short, the suction is okay but over all its a downgrade from my old shark vacuum
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rosa,
Thank you for sharing your review. We’re truly sorry to learn that the Shark Stratos Vacuum did'n't meet your expectations. We understand how disappointing it can be when the wand quality falls short, the cord length is limiting, and the suction performance isn’t what you anticipated. We'll pass your valuable feedback over to the relevant team for future improvements. We appreciate you bringing this to our attention, and we do hope to remain the trusted brand in your home.
Kind regards,
Shark Home
- Pros mentioned:Suction power
Rated 5 out of 5 stars
Awesome Vacuum!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum cleaner ever, my carpet looks amazing! Definitely well worth the price!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
Not worth the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having this vacuum for around six months it gave out on me started making weird sounds and i had to return it.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Stratos Upright Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Wasnt what i thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For whwt you pay you expect great suction and no cloggng but that wasnt the case. Sent back.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 1 out of 5 stars
Randomly won't power on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum would otherwise be the best one we've bought (with shedding pets and all) we've been through a lot of vacuums. Unfortunately, it randomly will not turn on or show any power whatsoever. We've tried many different outlets, cleaned it, the whole 9 yards, and nothing. A few days later, it turns on like nothing was ever wrong. This has happened twice now. Far too expensive for something you cannot use at all times.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Danielle,
Thank you for taking the time to leave a review.
We sincerely apologize for the power issues that your Stratos is experiencing. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Suction power
Rated 5 out of 5 stars
SHARK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 3rd Shark. By far the best one yet!! You will not be disappointed.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 3 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be made with less plastic materials. For the price, quality could've been better. Does pick up very well tho. My old one lasted 6yrs, I know this one wont.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 1 out of 5 stars
Broke after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially we really enjoyed the quality of this product. Then we started to notice a burning hair smell and the lower wheels started to squeak after a month. Then the vacuum completely stopped working 61 days later (frustrating it was outside of the return policy). I would be very cautious about purchasing this product and would buy the replacement plan if it breaks.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Olivia,
Thanks for sharing your review.
We're sorry to know that you started to notice a burning hair smell coming from the floor nozzle, and your Shark Upright Vacuum has stopped working. We understand how frustrating this can be, especially as it was only used for 61 days. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Highly Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge fan of Shark products and this one has not disappointed!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friend Rated 1 out of 5 stars
Roller doesn’t work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst shark vacuum I have purchase. For the price is retail I expected something like the old sharks but better! After 4 months of using this, the soft brush stop rolling and because of it, it doesn’t have sufficient suction. Try calling because of the warranty but I have to pay $150 “because it only covers the motor NOT the parts” even tough it was bought back in February
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken right out of the box. I could not get the dust chamber to snap into place. Upon further inspection, the plastic moulding was defective. For this price point, that should not happen. I got so frustrated I returned it and bought a Dyson the same day.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your review of the Shark Stratos Upright Vacuum (AZ3002). We appreciate you sharing your experience, and we’re truly sorry to hear about the issue with the dust chamber and the frustration it caused. We understand how disappointing that can be, and we’ll absolutely share your comments with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.
Best Regards,
Shark Clean
Rated 1 out of 5 stars
dissappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not thrilled with this vacuum. The suction is not great on pet hair as advertised. Also, I haven’t had it for a year and the power on/off switch doesn't work
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, and thank you for your review. We’re disappointed to hear about your experience with the Shark AZ3002, especially that the suction is not great on pet hair as advertised and that the power on/off switch stopped working even though you haven’t had it for a year. This isn’t the experience we want our customers to have, and it seems like a very frustrating situation. We understand how frustrating this must be, and we’re eager to help. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean